JOIN OUR TEAM: Customer Service Import/Export Coordinator

Opportunity Awaits:

Unleash your potential and embark on an exciting journey with us. ONE, a leading player in the shipping and logistics industry, is seeking a highly skilled and motivated Customer Service Import/Export Coordinator to join our dynamic team. As a key contributor to our success, you’ll play a pivotal role in ensuring seamless operations within the import/export domain.

Job Level: Mid-Senior Level

Position Overview:

In this role, we are on the lookout for an experienced professional with 3-5 years in the shipping/logistics sector. As a Customer Service Import/Export Coordinator, you will be the driving force behind our operational excellence. If you possess stellar communication skills, meticulous attention to detail, and the ability to thrive in a fast-paced environment, we invite you to be part of ONE.

Key Responsibilities:

1. Expertise in Shipping/Logistics:

Bring your 3-5 years of hands-on experience in a relevant position within the shipping/logistics industry. Demonstrate a deep understanding of import/export processes, contributing to the efficiency of our operations.

2. Master Communicator:

Fluency in English, both written and spoken, is crucial. As a Customer Service Import/Export Coordinator, effective communication is the cornerstone of your success. Your ability to convey complex information clearly is paramount.

3. Tech-Savvy Professional:

Navigate the digital landscape with proficiency. Possess strong PC skills, including MS Office tools (Outlook/Word/Excel). Stay ahead in the technological curve to enhance operational efficiency.

4. Precision and Detail Orientation:

Execute your responsibilities with meticulous attention to detail. High standards of accuracy are non-negotiable. Your diligence ensures the flawless execution of import/export processes.

5. Organizational Mastery:

Exhibit exceptional organizational and presentation skills. The ability to prioritize workload, work under pressure, and manage time effectively are traits we value highly.

6. Team Player Mentality:

Collaboration is at our core. Demonstrate strong teamwork, problem-solving, and planning skills. Navigate challenges collectively, fostering a positive work environment.

7. Certification Advantage:

Hold a certification for processing Dangerous Goods (DG) shipments? Excellent! It’s a significant advantage. Additionally, certification in the Integrated Customs Management System (CMS) for cargo clearance with KRA will be an added feather in your cap.

8. Self-Driven and Innovative:

Work autonomously with minimal supervision. Showcase your innovative spirit, consistently seeking improvements in processes and methodologies.

What We Offer:

A competitive, market-based salary awaits you, coupled with attractive benefits. At ONE, we prioritize our team’s well-being, and our fully paid Pension premium reflects our commitment.

How to Apply:

Ready to take the plunge? Send your CV along with a compelling motivation letter to ONE HR RECRUITMENT at ke.hr-recruitment@one-line.com by Close of Business Friday 17th November 2023. Applications are accepted only from individuals with the right to live and work in Kenya.

Visit our Job Applicant Privacy Notice here.

10 Expert Tips To Be A Successful Applicant:

As you embark on your application journey, consider these tips:

Craft a Tailored Resume:
- Tailor your resume to highlight relevant experience and skills in the shipping/logistics sector.
Showcase Communication Skills:
- In your motivation letter, articulate how your communication skills contribute to effective customer service.
Demonstrate Tech Proficiency:
- Highlight your proficiency in MS Office tools and any additional tech skills relevant to the role.
Detail Your Organizational Skills:
- Provide specific examples of how you’ve effectively managed time and prioritized workload in previous roles.
Emphasize Team Collaboration:
- Share instances where you’ve successfully collaborated within a team, solving challenges collectively.
Certifications Matter:
- If certified for DG shipments or CMS, ensure these certifications are prominently featured in your application.
Autonomy and Innovation:
- Illustrate instances where you’ve worked autonomously, showcasing your innovative approach to problem-solving.
Connect Passion with Role:
- Express your passion for the shipping/logistics industry and how it aligns with the Customer Service Import/Export Coordinator position.
Attention to Detail Stories:
- Share stories that emphasize your attention to detail, showcasing how it positively impacted previous roles.
Research ONE and Align Values:
- Demonstrate your understanding of ONE’s values and how your professional goals align with the company culture.

Frequently Asked Questions:

Can non-Kenyan residents apply?
- Applications are accepted only from individuals with the right to live and work in Kenya.
What certifications are essential for the role?
- While not mandatory, certifications in DG shipments and CMS are advantageous.
Is fluency in English mandatory?
- Yes, fluency in English, both written and spoken, is a key requirement.
How can I stay updated on my application status?
- We will notify shortlisted candidates via the provided contact details.
Are there growth opportunities within the company?
- ONE values career growth; internal opportunities are available based on performance and expertise.
Is the Pension premium fully paid by ONE?
- Yes, we fully cover the Pension premium for our employees.
What is the expected response time after application submission?
- Shortlisted candidates will be contacted within three weeks of the application deadline.
Are remote work options available?
- Specifics about remote work can be discussed during the interview process.
Does ONE support professional development?
- Absolutely, we encourage continuous learning and offer avenues for professional development.
What is the company culture at ONE?
- ONE fosters a collaborative and innovative culture, valuing diversity and teamwork.