Join Our Team as a Ticketing Agent – Unlock Your Career!

Full Time
  • Full Time
  • Anywhere

Join Our Team as a Ticketing Agent – Unlock Your Career!

Are you ready to embark on an exciting journey in the world of travel and customer service? Frank Management is looking for a Ticketing Agent to join our dynamic team in Nairobi. If you’re passionate about travel, possess a knack for delivering top-notch customer service, and have a wealth of experience in flight booking and ticketing, we want to hear from you!

Key Qualifications:

  • GDS Pro: Proficiency in Global Distribution Systems (GDS) is a must for this role. Your ability to navigate and utilize GDS will be crucial in providing excellent service to our clients.
  • Flight Booking Expert: We are looking for candidates with a minimum of 3 years of hands-on experience in flight booking and ticketing. Your expertise will be the backbone of our operations.
  • Customer Service Enthusiast: A natural flair for customer service is essential. We pride ourselves on delivering exceptional service, and your dedication to making our customers’ experiences unforgettable is what we’re after.

Location: Nairobi

Interested in this exciting opportunity? Send your CV to or without delay.

Ongoing Interviews – Be Prepared!

Our recruitment process is in full swing, and we’re eager to find the perfect candidate. Keep in mind that only shortlisted candidates will be contacted, so make your application stand out.

Expert Tips To Be A Successful Applicant:

  1. Tailor Your Resume: Customize your resume to highlight your GDS proficiency, flight booking experience, and exceptional customer service skills. For example, under “Skills,” you can mention, “Advanced GDS Proficiency.”
  2. Showcase Your Experience: In your cover letter, provide concrete examples of how you’ve excelled in flight booking and customer service. For instance, describe a time when you resolved a difficult customer issue with patience and grace.
  3. Highlight Relevant Certifications: If you have any certifications related to GDS or flight booking, mention them prominently on your CV.
  4. Attention to Detail: Attention to detail is crucial in ticketing. Ensure your application is error-free, from spelling and grammar to formatting.
  5. Display Your Passion: Express your enthusiasm for the travel industry and your commitment to ensuring a seamless experience for travelers.
  6. Share Success Stories: Include instances where you went above and beyond to satisfy a customer’s needs. For instance, “I once secured a last-minute flight reservation during peak travel season, saving a client’s vacation.”
  7. Professionalism Matters: Make sure your email and CV have a professional tone and appearance. Your application is a reflection of your professionalism.
  8. Quantify Achievements: Where possible, use numbers to showcase your achievements. “Increased booking efficiency by 20% by implementing a new GDS process.”
  9. Research Our Company: Demonstrate your genuine interest by mentioning why you want to work with Frank Management and how you align with our values.
  10. Ask for Recommendations: If you have recommendations from previous employers or clients, consider attaching them to your application.

Your application is your first impression, so craft it carefully, and you’ll be well on your way to becoming our next Ticketing Agent superstar. We look forward to hearing from you and discovering how you can contribute to our exciting journey!

To apply for this job email your details to

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