Join Our Team as a Customer Care Agent at MAJOREL

Company Overview

Welcome to MAJOREL – the result of a merger between CRM industry giants, Saham and another major player. As a global force, we’re excited to invite you to embark on a fulfilling career journey with us.

Position: Customer Care Agent

Are you a dynamic individual with a passion for delivering exceptional customer support? Join our team as a Customer Care Agent in Ghana. We’ve got you covered with care relocation and related fees. Fluent in English and one of these dialects: Swahili, Somali, Amharic, Yoruba, or Haussa? Your proficiency is what we’re looking for to provide outstanding customer service and ensure ultimate customer satisfaction.

Responsibilities:

Respond and Assist

• Handle customer inquiries and resolve issues via phone, email, or chat, always maintaining a professional and timely approach.
• Offer accurate and comprehensive information about our products, services, and policies.

Order Management

• Assist customers with order placements, tracking, cancellations, and returns, ensuring their experience is seamless.
• Troubleshoot technical issues and guide customers through effective solutions.

Record and Collaborate

• Keep detailed records of customer interactions and transactions, ensuring data accuracy.
• Collaborate with cross-functional teams to address intricate customer concerns.

Improve and Empathize

• Identify opportunities for process enhancement, contributing to ongoing training initiatives.
• Approach each interaction with empathy, upholding a positive attitude while addressing customer needs.

Uphold Standards

• Adhere to company guidelines and standards for all customer interactions.

Required Profile: Customer Care Agent

Requirements:

Language Proficiency

• Fluent in both written and spoken English.
• Proficient in one of the following dialects: Swahili, Somali, Amharic, Yoruba, or Haussa.

Communication and Skills

• Excellent communication skills, effectively conveying information.
• Strong problem-solving skills and adaptability.
• Exceptional interpersonal skills and customer-centric mindset.

Qualifications

• Patience and empathy in handling customer concerns and inquiries.
• Ability to adapt to changing situations and prioritize tasks.
• High school diploma or equivalent; additional customer service education or certifications are advantageous.
• Prior customer service experience preferred but not mandatory.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training and continuous professional development.
• Embrace diversity and inclusivity in our team-oriented environment.
• Enjoy employee discounts on our products/services.
• Access health and wellness programs.
• Unlock career growth opportunities within our dynamic organization.

Be a Successful Applicant: Expert Tips

As you embark on this exciting opportunity, here are some tips to enhance your application:

• Highlight Your Language Skills: Showcase your proficiency in both English and your chosen dialect. Clear communication is essential.
• Emphasize Your Customer-Centric Approach: Detail your previous customer service experiences that demonstrate your empathy and problem-solving abilities.
• Demonstrate Adaptability: We value flexibility. Share instances where you adapted to changing situations effectively.
• Showcase Continuous Learning: Any additional customer service education or certifications can set you apart.
• Craft a Clear Cover Letter: In your cover letter, emphasize your language skills and previous customer service achievements.

If you’re ready to contribute to our mission of exceptional customer care, submit your application, including your resume and a brief cover letter detailing your language proficiency and customer service experiences. We’re excited to have you on board!

Job Criteria: Customer Care Agent

• Job Category: Marketing, Communication, Telemarketing, Teleassistance
• Industries: Call Centers, Hotlines, Telecom
• Employment Type: Permanent Contract
• Region: Central, Coast, Eastern, Nairobi, North Eastern, Nyanza, Rift Valley, Western, International
• City: Accra, Ghana
• Experience Level: No Experience
• Educational Level: High School
• Spoken Language: English (Fluent)
• Key Skills: Customer Service, Telemarketing, Communication, Marketing, Marketing Communication, Tracking
• Number of Positions: 100

Caution: Do not send money to potential employers. Report any irregularities through the candidate contact form with the subject “Report a job ad.” We appreciate applications submitted in English.