Join Milano Pizza & Aroma Café Team – Waitresses, Waiters, Pizza Chef

JOB TITLE: Join Milano Pizza & Aroma Café Team – Waitresses, Waiters, Pizza Chef

Job Location: Nairobi, Kenya

Are you passionate about delivering exceptional service in a vibrant and welcoming environment? Look no further! Milano Pizza & Aroma Café is seeking enthusiastic individuals to join our dynamic team. If you have a flair for customer service and thrive in a fast-paced setting, we want to hear from you! Discover the exciting opportunities awaiting you at Milano Pizza & Aroma Café.

Job Titles and Locations:

• Waitresses
• Waiters
• Pizza Chef

Job Description:

About Us:

At Milano Pizza & Aroma Café, we’re not just about serving delicious food; we’re dedicated to creating memorable experiences for our customers. Our establishment is known for its warm ambiance, exceptional service, and mouthwatering cuisine. As a member of our team, you’ll be part of a welcoming environment where teamwork and customer satisfaction are our top priorities.

Responsibilities:

As a member of our team, your responsibilities will include but are not limited to:

• Greeting and seating guests in a friendly and efficient manner.
• Taking orders accurately and providing menu recommendations.
• Serving food and beverages promptly and courteously.
• Maintaining cleanliness and organization in the dining area.
• Collaborating with team members to ensure smooth service operations.
• Assisting with food preparation and ensuring quality standards are met (applicable to Pizza Chef role).

Qualifications:

• Prior experience in a similar role is preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• Flexibility to work evenings, weekends, and holidays.
• Passion for delivering outstanding customer service.

Benefits:

• Competitive wages with opportunities for tips (for Waitresses and Waiters).
• Positive and supportive work environment.
• Opportunity for growth and advancement within the company.
• Employee discounts on food and beverages.
• Flexible scheduling options.
• Training and development opportunities to enhance your skills.

How to Apply:

To apply for a position at Milano Pizza & Aroma Café, please send your resume to info@milanopizza.co.ke. Please ensure that your resume is written in English.

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SAMPLE COVER LETTER FOR A WAITRESS POSITION

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

Hiring Manager Milano Pizza & Aroma Café

[Nairobi, Kenya]

Dear Hiring Manager,

I am writing to express my interest in the Waitress position at Milano Pizza & Aroma Café, as advertised. With a passion for delivering exceptional customer service and a proven ability to thrive in fast-paced environments, I am confident in my ability to contribute to your team.

Throughout my previous roles in the hospitality industry, I have honed my skills in customer interaction, order management, and multitasking. I am adept at anticipating customer needs and ensuring a seamless dining experience for every guest. I am excited about the opportunity to bring my positive attitude and dedication to excellence to Milano Pizza & Aroma Café.

Thank you for considering my application. I am eager to further discuss how my background, skills, and enthusiasm align with the needs of your team. I look forward to the possibility of contributing to the success of Milano Pizza & Aroma Café.

Sincerely,

[Your Name]

HOW TO BE A SUCCESSFUL APPLICANT FOR THE WAITRESS POSITION

1. Showcase your customer service skills: Highlight your ability to provide exceptional service and create memorable experiences for guests.
2. Tailor your resume: Customize your resume to emphasize relevant experience and skills in the hospitality industry.
3. Be prepared for flexibility: Demonstrate your willingness to work evenings, weekends, and holidays to accommodate the needs of the business.
4. Show enthusiasm: Express your passion for the role and your excitement about the opportunity to join the team at Milano Pizza & Aroma Café.
5. Research the company: Familiarize yourself with Milano Pizza & Aroma Café’s menu, ambiance, and values to demonstrate your genuine interest in the organization.
6. Practice professionalism: Present yourself professionally during the application process, from your resume and cover letter to your interactions with hiring managers.
7. Highlight teamwork: Emphasize your ability to collaborate with colleagues and contribute to a positive work environment.
8. Be proactive: Follow up on your application to express continued interest and inquire about the status of the hiring process.
9. Showcase your adaptability: Highlight your ability to thrive in a fast-paced environment and adapt to changing circumstances.
10. Demonstrate attention to detail: Ensure your application materials are error-free and well-presented to make a positive impression on potential employers.

Possible Waitress Interview Questions With Answers:

1. Can you describe a time when you had to handle a difficult customer? Answer: “In a previous role, a customer expressed dissatisfaction with their order. I remained calm, listened to their concerns, and offered a solution by providing a replacement meal. I ensured they left satisfied, maintaining our commitment to excellent service.”
2. How do you prioritize tasks during busy shifts? Answer: “During busy shifts, I prioritize tasks by focusing on immediate customer needs first, such as taking orders and delivering food promptly. I then allocate time for additional tasks while ensuring that customer satisfaction remains the top priority.”
3. How do you handle multitasking in a fast-paced environment? Answer: “I thrive in fast-paced environments by staying organized and maintaining clear communication with my team. I prioritize tasks based on urgency and adapt quickly to changing priorities to ensure efficient service.”
4. What motivates you to provide excellent customer service? Answer: “I am motivated by the opportunity to create positive experiences for customers and exceed their expectations. Seeing a satisfied guest leaves me with a sense of fulfillment and encourages me to continually strive for excellence.”
5. How do you handle stress and pressure in a busy restaurant setting? Answer: “I handle stress and pressure by staying calm, focused, and organized. I prioritize tasks, communicate effectively with my team, and maintain a positive attitude to ensure smooth operations during busy periods.”

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We wish you the best in your job search endeavors. Milano Pizza & Aroma Café is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fee, whether refundable or not.