Join I & M BANK as an Associate – Card Systems Management

Full Time


Join I & M BANK as an Associate – Card Systems Management

ICT · Nairobi, Nairobi

Internal Applicants Only


At I & M BANK, we’re seeking a dedicated Associate for Card Systems Management to provide Level 1 and 2 technical and functional support for card systems, terminals, and ecommerce transactions. In this role, you will play a critical part in ensuring the efficient operation of our card systems while delivering impeccable service. Join us in making a difference in the world of financial technology.

Primary Responsibilities

Prioritize and Excel:

  • Prioritize the closure of service tickets within committed SLAs.
  • Provide unwavering support for Card Systems and interconnected terminals.
  • Offer extensive support for Card Systems and terminals, including ATM and POS systems, at our Bank and group entities.
  • Keep our Card systems and services impeccably maintained through regular housekeeping.
  • Actively participate in card systems integrations.
  • Contribute to system testing, process documentation, and transitions within our Bank and group entities.
  • Thoroughly document all processes and procedures related to ICT Systems.
  • Proactively monitor service uptime, card operations, and transactions.
  • Execute routine card support functions, including EOD, file processing, and related scheduled tasks.
  • Take the initiative in creating and terminating admin and user accounts applicable to our Card system.
  • Provide valuable support for intermediary systems/Datamart and Application DB.
  • Play a key role in conducting disaster recovery drills at our Bank and group entities.
  • Be prepared to assist in planned audit activities on approval by line managers to provide the necessary information.

Person Specifications

To excel in this role, you should possess the following qualifications:

  • A Bachelor’s degree in Computer Science, IT, Informatics, or an equivalent field.
  • At least 1 year of relevant experience.
  • Knowledge of MySQL, JavaScript, C++, MS Windows Server, or Linux, as well as Web Technologies (J2EE, IIS, Apache, JBoss).

How to Apply

If you are ready to take on this exciting opportunity and meet the requirements mentioned above, we invite you to apply through our website by visiting APPLY BELOW and clicking on the careers section. Your application should reach us as soon as possible but no later than 17th September 2023.

Please write your application in English language.

Expert Tips To Be A Successful Applicant

  1. Tailor Your Resume: Customize your resume to highlight your relevant experience in technical and functional support, emphasizing any experience with card systems or terminals.

  2. Showcase Technical Skills: Clearly list your proficiency in MySQL, JavaScript, C++, and other relevant technologies to demonstrate your qualifications.

  3. Highlight Problem-Solving: Describe a challenging situation you’ve faced in a previous role and how you successfully resolved it. This will showcase your problem-solving abilities.

  4. Demonstrate Initiative: Share an example of a time when you took the initiative to improve a process or system, highlighting your proactive approach.
  5. Detail Your Contributions: When discussing your past roles, focus on the specific contributions you made to the team or organization, emphasizing your impact.
  6. Research the Company: Take the time to learn about I & M BANK’s values and mission, and align your application with the company’s goals.
  7. Follow Application Instructions: Ensure your application is complete, and you meet all specified deadlines. Attention to detail is key.

We look forward to receiving your application and potentially having you as a valuable addition to our team at I & M BANK. Good luck!

To apply for this job please visit

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