Sales
Nairobi
Posted 6 months ago

Kenya Law

Job Title: Sales Assistant

Department: Sales, Marketing, and Customer Care Department

Reporting to: Team Leader – Sales Marketing and Customer Care Department

Consolidated Monthly Pay: KES. 40,000

Terms of Engagement: One (1) Year Contract

Job Purpose

As a Sales Assistant at Kenya Law, you will play a pivotal role in nurturing relationships with current and potential clients. Your responsibilities will include engaging with customers, processing sales transactions, and actively seeking new business opportunities while maintaining existing client connections. By exceeding sales targets and providing exceptional customer service, you will contribute to the growth and success of our organization.

Key Responsibilities

As a Sales Assistant, your duties will encompass:

(a) Customer Engagement: Engage with customers through various channels such as telephone, email, or in-person interactions to address inquiries and provide assistance.

(b) Sales Transactions: Process sales transactions efficiently to ensure smooth and seamless transactions for our clients.

(d) Record Keeping: Maintain detailed records of customer interactions, including inquiries, feedback, and resolutions, to ensure effective communication and follow-up.

(e) Business Development: Proactively seek out new customers while nurturing relationships with existing ones to expand our client base and increase revenue.

(f) Database Management: Manage and update the customer database to ensure accurate and up-to-date information for targeted marketing efforts.

(g) Customer Feedback: Assist in executing customer satisfaction surveys to gather feedback and identify areas for improvement in our products and services.

(h) Reporting: Support in generating reports related to events, revenue, and sales performance to provide insights for strategic decision-making.

(i) Packaging and Delivery: Prepare sold items for packaging and oversee delivery processes to ensure timely and efficient delivery to customers.

(j) Marketing Initiatives: Actively participate in marketing initiatives such as exhibitions, shows, and trade fairs to promote our products and services and enhance brand visibility.

Professional Qualifications

To be considered for this role, you must possess:

(a) Diploma in Sales, Marketing, Communication, or related field;

(b) Minimum of one year of relevant experience;

(d) Fulfillment of requirements of Chapter Six of the Constitution.

Key Competencies and Skills

Successful candidates will demonstrate:

(a) Integrity: Upholding high ethical standards and honesty in all interactions.

(b) Organizing Skills: Ability to manage time effectively and prioritize tasks to meet deadlines.

(c) Communication Skills: Clear and concise communication, both verbal and written, to convey information effectively.

(d) Negotiation Skills: Strong negotiation abilities to secure favorable deals and agreements.

(e) Interpersonal Skills: Building and maintaining positive relationships with clients and colleagues.

Terms of Service

The successful candidates will be engaged on a one-year fixed-term employment contract.

Application Procedure

To apply for this position, please follow these steps:

Send an email to vacancies@kenyalaw.org with the following documents attached in PDF format:
- A cover letter
- A recent colored passport-size photograph of yourself
- A copy of your national identity card
- A curriculum vitae detailing your personal information, academic and professional qualifications, work experience, memberships, language proficiency, and community service activities, along with the names and contacts of three references.
Submit a separate PDF document containing scanned images of your most relevant academic and professional certificates. Ensure that the document size does not exceed 10 MB.

Deadline

The deadline for receiving applications is March 26, 2024, at 1700HRS (East African Time). Only shortlisted candidates will be contacted.

Kenya Law is an equal-opportunity employer committed to diversity and inclusion. We encourage eligible individuals from minority groups, marginalized communities, and persons with disabilities to apply. Candidates who engage in canvassing for the position will be disqualified.

Please note that all communication regarding this position will be conducted in English.

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Expert Tips to Be a Successful Applicant for Sales Assistant

Tailor Your Application: Customize your cover letter and resume to highlight relevant skills and experiences that align with the Sales Assistant role at Kenya Law.
Showcase Sales Experience: Provide specific examples of successful sales achievements and customer interactions to demonstrate your sales expertise.
Highlight Communication Skills: Emphasize your ability to effectively communicate with clients and colleagues, both verbally and in writing, to ensure clear understanding and seamless transactions.
Demonstrate Negotiation Abilities: Describe instances where you successfully negotiated deals or resolved conflicts to achieve mutually beneficial outcomes.
Illustrate Organizational Skills: Share examples of how you manage multiple tasks and prioritize responsibilities to meet deadlines and deliver results efficiently.
Exhibit Customer Focus: Illustrate your dedication to providing exceptional customer service by going above and beyond to meet customer needs and exceed expectations.
Stay Updated on Industry Trends: Demonstrate your knowledge of the sales industry by staying informed about market trends, competitor activities, and customer preferences.
Highlight Tech Proficiency: Showcase your proficiency in computer applications and willingness to adapt to new technologies to streamline sales processes and enhance productivity.
Emphasize Team Collaboration: Highlight your ability to work collaboratively with colleagues to achieve shared goals and contribute positively to team dynamics.
Prepare for Interviews: Anticipate common interview questions related to sales, customer service, and problem-solving, and practice your responses to present yourself confidently during the interview process.

Sample Cover Letter for a Sales Assistant Position

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

[Hiring Manager’s Name]

Kenya Law

[Company Address]

[City, State, Zip Code]

Dear [Hiring Manager’s Name],

I am writing to express my interest in the Sales Assistant position at Kenya Law, as advertised. With a diploma in Sales and Marketing and over a year of hands-on experience in customer-focused roles, I am confident in my ability to contribute effectively to your team.

During my previous role as a Sales Associate, I honed my communication and negotiation skills while consistently meeting and exceeding sales targets. I am particularly drawn to Kenya Law’s commitment to providing exceptional customer service and believe that my proactive approach and dedication to customer satisfaction align well with your organization’s values.

I am excited about the opportunity to further discuss how my background, skills, and enthusiasm for sales can contribute to the continued success of Kenya Law. Thank you for considering my application. I look forward to the possibility of joining your team.

Sincerely,

[Your Name]

Frequently Asked Questions

What is the salary range for the Sales Assistant position at Kenya Law? The estimated salary range for the Sales Assistant position at Kenya Law is KES. 40,000 per month, as stated in the job description.
Is this a full-time or part-time position? The Sales Assistant position at Kenya Law is a full-time role, with a one-year fixed-term employment contract.
What qualifications are required for this role? To be eligible for this position, candidates must have a diploma in Sales, Marketing, Communication, or related field, at least one year of relevant experience, proficiency in computer applications, and must fulfill the requirements .

How can I apply for the Sales Assistant position? To apply for the Sales Assistant position at Kenya Law, please follow the application procedure outlined in the job description. Submit your application via email to vacancies@kenyalaw.org before the deadline mentioned in the job posting.
Are there opportunities for career advancement within Kenya Law? Kenya Law is committed to nurturing talent and providing opportunities for career growth and development. Employees who demonstrate dedication, proficiency, and a commitment to excellence may have opportunities for advancement within the organization.
What is the work environment like at Kenya Law? At Kenya Law, we foster a collaborative and inclusive work environment where employees are valued, respected, and supported. We encourage open communication, teamwork, and a culture of continuous learning and improvement.
Will I receive training for the Sales Assistant role? Upon joining Kenya Law, Sales Assistants will receive comprehensive training to familiarize themselves with our products, services, and sales processes. Additionally, ongoing training and development opportunities may be available to enhance your skills and capabilities.
What benefits are offered to Sales Assistants at Kenya Law? Sales Assistants at Kenya Law may be eligible for a range of benefits, including but not limited to competitive salary, health insurance, paid time off, professional development opportunities, and a supportive work environment.
Is there room for creativity and innovation in the Sales Assistant role? Kenya Law values creativity and innovation and encourages employees to contribute their ideas and insights to improve processes, enhance customer experiences, and drive business growth. Sales Assistants are encouraged to think creatively and propose innovative solutions to challenges.
How will I be informed if my application is shortlisted? If your application is shortlisted for further consideration, you will be contacted directly by the hiring team at Kenya Law via email or phone. Please ensure that the contact information provided in your application is accurate and up-to-date.

Possible Sales Assistant Interview Questions With Answers

Question: Can you tell us about your previous experience in sales? Answer: Certainly. In my previous role as a Sales Associate, I was responsible for maintaining relationships with clients, processing transactions, and achieving sales targets. I consistently exceeded sales goals by identifying opportunities, building rapport with customers, and providing exceptional service.
Question: How do you handle objections from customers during the sales process? Answer: When faced with objections, I actively listen to the customer’s concerns, empathize with their perspective, and address their objections by providing relevant information or offering alternative solutions. I strive to turn objections into opportunities to further understand the customer’s needs and preferences.
Question: How do you prioritize tasks and manage your time effectively in a fast-paced sales environment? Answer: I prioritize tasks based on urgency and importance, focusing on activities that contribute directly to achieving sales targets and meeting customer needs. I use time management techniques such as setting goals, creating to-do lists, and delegating tasks when necessary to ensure productivity and efficiency.
Question: How do you stay motivated and resilient in the face of rejection or challenges? Answer: I maintain a positive attitude and focus on the opportunities for growth and improvement in every situation. I view rejection as a learning experience and use feedback to refine my approach. By setting realistic goals, celebrating small victories, and staying adaptable, I remain motivated and resilient in challenging circumstances.
Question: Can you provide an example of a successful sales strategy you implemented in your previous role? Answer: One successful sales strategy I implemented was creating targeted email campaigns to engage with potential clients and nurture leads. By personalizing messages based on customer preferences and behavior, I was able to increase response rates and drive conversions. This approach resulted in a significant boost in sales revenue for my team.
Question: How do you handle difficult customers or situations? Answer: When dealing with difficult customers or situations, I remain calm, patient, and empathetic. I actively listen to their concerns, acknowledge their feelings, and work towards finding a satisfactory resolution. By maintaining professionalism and focusing on finding solutions, I aim to turn negative experiences into positive outcomes.
Question: How do you adapt your sales approach to different types of customers? Answer: I recognize that each customer is unique and may have different preferences, needs, and communication styles. I tailor my sales approach accordingly, adapting my communication style, product recommendations, and problem-solving techniques to best fit the individual customer’s requirements. This personalized approach helps build rapport and enhances the overall customer experience.
Question: How do you stay informed about industry trends and changes? Answer: I stay informed about industry trends and changes by regularly reading industry publications, attending relevant conferences or seminars, and networking with industry professionals. I also utilize online resources, such as industry forums and newsletters, to stay updated on the latest developments and best practices in sales and marketing.
Question: Can you describe a time when you exceeded customer expectations? Answer: Certainly. In my previous role, a customer approached me with a challenging request that required quick turnaround and attention to detail. Despite the tight deadline, I collaborated with colleagues across departments to fulfill the customer’s request ahead of schedule, exceeding their expectations and earning positive feedback. This experience demonstrated my commitment to delivering exceptional service and going above and beyond to meet customer needs.
Question: How do you handle confidential customer information and maintain data privacy? Answer: I adhere to strict confidentiality protocols and data protection policies to ensure the security and privacy of customer information. I only access and use customer data for legitimate business purposes and follow established procedures for storing, sharing, and disposing of confidential information securely. By maintaining high standards of data integrity and compliance, I prioritize customer trust and confidentiality.

Estimated Salary Range: KES. 40,000 per month.

Best wishes on your application, and thank you for considering a career opportunity with Kenya Law. We are dedicated to attracting and retaining the best talent from diverse backgrounds and are committed to providing equal employment opportunities for all. Kenya Law does not charge any application or recruitment fee, whether refundable or not.

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