JamboPay Business Development Executive – Merchant Business

Position Overview

JamboPay is seeking a dynamic Business Development Executive to lead our Merchant Onboarding team, ensuring seamless operations and exceptional customer satisfaction. As a key player in our company, you will drive growth, manage the merchant life cycle, and ensure compliance with regulatory standards. Join us in revolutionizing payment solutions and be a part of a team that values excellence.

Job Level: Mid-Senior Level

Role and Responsibilities

Growth Strategy and Customer Satisfaction

Develop and execute a growth strategy that emphasizes financial gain and customer satisfaction. Collaborate with technical and internal teams to meet customer needs and enhance overall service quality.

Merchant Acquisition and Revenue Maximization

Lead the acquisition of new merchants for payment gateways and White Label solutions. Maximize revenue by increasing wallet share from existing merchants and onboarding new projects. Run strategic campaigns to promote value-added services and boost revenue through setup fees.

Financial Reporting and Projections

Prepare accurate monthly, quarterly, and yearly revenue projection reports. Utilize analytical skills to identify opportunities for revenue optimization and growth.

Customer Relationship Management

Maintain a high level of customer satisfaction by addressing merchant issues promptly and effectively. Coordinate with the Operations team to ensure seamless resolution of challenges, fostering strong client relationships.

Market Research and Business Meetings

Conduct thorough research to identify new markets and customer needs. Arrange and participate in business meetings with prospective clients, presenting our innovative solutions and forging strategic partnerships.

Experience Profile

• Bachelor’s degree in Finance, Business Admin, or related field
• Minimum of 2 years in Merchant Acquisition experience
• Proven track record as a Business Development Executive
• Experience in the internet/payment gateways/wallet industry
• In-depth understanding of market trends and product knowledge
• Proficient in a proactive ‘Go Getter’ approach
• Strong leadership, interpersonal, communication, and presentation skills

How to Apply

Interested candidates are invited to send their CVs to hr@webtribe.co.ke by 4th January 2024.

Join JamboPay as a Business Development Executive and lead our Merchant Onboarding team to drive growth and ensure customer satisfaction. Apply now!

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Expert Tips To Be A Successful Applicant

1. Demonstrate Proactive Leadership

Showcase instances where you proactively led teams, ensuring effective sales processes and contributing to revenue growth.

2. Highlight Innovative Campaigns

Provide examples of successful campaigns you’ve executed to promote value-added services and increase revenue.

3. Emphasize Customer Relationship Management

Illustrate your ability to maintain high customer satisfaction by promptly addressing and resolving merchant issues.

4. Showcase Market Research Skills

Detail your experience in conducting market research, identifying new markets, and understanding customer needs.

5. Showcase Financial Acumen

Highlight your proficiency in preparing accurate revenue projection reports and optimizing financial outcomes.

6. Demonstrate Industry Knowledge

Discuss your in-depth understanding of the internet/payment gateways/wallet industry and its dynamics.

7. Communicate Effectively

Emphasize strong interpersonal, communication, and presentation skills to engage with clients and internal teams.

8. Detail Your Academic Background

Highlight your Bachelor’s degree in Finance, Business Admin, or a related field, showcasing your educational foundation.

9. Provide Clear Results

Quantify your achievements in merchant acquisition and revenue maximization to demonstrate tangible contributions.

10. Exhibit Adaptability

Discuss instances where you adapted to market and product changes, ensuring competitiveness and success.

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Frequently Asked Questions

1. What qualifications are required for the role?

To be considered, you should have a Bachelor’s degree in Finance, Business Admin, or a related field, along with a minimum of 2 years of experience in Merchant Acquisition.

2. How can I apply for the position?

Interested candidates can send their CVs to hr@webtribe.co.ke by 4th January 2024.

3. What growth strategy is the company looking for?

We are seeking a candidate who can develop and execute a growth strategy focused on both financial gain and customer satisfaction.

4. What does the role involve in terms of customer relationship management?

The role involves maintaining a high level of customer satisfaction by addressing merchant issues promptly and effectively, ensuring a positive customer experience.

5. Can you provide examples of value-added services mentioned in the job description?

Value-added services may include innovative campaigns, promotions, and strategic initiatives that enhance the overall merchant experience.

6. How does the company ensure compliance with regulatory standards?

The company has established internal processes and collaborates closely with regulatory bodies to ensure compliance with all industry standards.

7. What sets apart a successful candidate in terms of leadership skills?

A successful candidate should demonstrate proactive leadership, guiding and leading teams to ensure effective sales processes and optimal results.

8. Are there opportunities for career growth within the company?

Yes, JamboPay values talent development, and there are opportunities for career growth based on performance and contributions to the company’s success.

9. Can you provide details on the types of reports required for revenue projection?

Accurate monthly, quarterly, and yearly revenue projection reports are essential, demonstrating a candidate’s analytical and financial reporting skills.

10. How does the company handle market research to identify new markets?

The company conducts thorough market research to identify emerging markets and customer needs, ensuring a strategic approach to business development.

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Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Business Development Executive position at JamboPay. With a Bachelor’s degree in Finance and over 2 years of experience in Merchant Acquisition, I am confident in my ability to drive growth and ensure customer satisfaction.

In my previous role, I successfully led teams to implement innovative campaigns, resulting in increased revenue and wallet share from existing merchants. My proactive ‘Go Getter’ approach, coupled with strong interpersonal skills, allowed me to effectively manage and guide employees to achieve optimal sales processes.

I am excited about the opportunity to contribute to JamboPay’s success and further develop my skills in the internet/payment gateways/wallet industry. I have attached my CV for your review and am available at your earliest convenience for an interview.

Thank you for considering my application. I look forward to the possibility of joining the JamboPay team and contributing to its continued growth.

Sincerely,

[Your Name]

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