IT Officer – SYSTEMS

JOB TITLE: IT Officer – SYSTEMS

REPORTS TO: SENIOR IT MANAGER

LOCATION: NAIROBI

Background

The Center for International Health, Education and Biosecurity (CIHEB)-Kenya is a distinguished local non-governmental organization partnering with the Ministry of Health and County Health Management Teams to fortify health systems for enhanced quality of healthcare in Kenya.

Job Summary

In this pivotal role, you’ll be tasked with providing technical assistance to the service delivery team, ensuring system maintenance and monitoring compliance controls and processes. Your responsibilities will encompass user support, query resolution, and guidance provision, alongside contributing to training initiatives for users.

Job Description – Responsibilities:

• Creating/Developing Dynamics NAV and Other Enterprise Applications: Spearhead the creation and development of Dynamics NAV and other enterprise applications, ensuring seamless integration with other systems.
• Integrating Enterprise Applications to Other Systems: Facilitate the integration of enterprise applications with other systems to streamline operations and enhance efficiency.
• Ensuring Enterprise Applications are Bug-Free: Conduct rigorous testing and quality assurance measures to ensure enterprise applications are devoid of bugs and glitches.
• Supporting Enterprise Application Clients: Provide comprehensive support to enterprise application clients, addressing their queries and troubleshooting issues promptly.
• Research and Developing (RD) Future-Oriented Enterprise Systems: Stay abreast of industry trends and advancements to research and develop future-oriented enterprise systems.
• Formulating System Processes based on Client Requirements: Collaborate with clients to understand their requirements and formulate system processes tailored to their needs.
• Advising Clients on Best Practices in the Financial Industry: Offer expert advice to clients on best practices in the financial industry, leveraging your insights and expertise.
• Managing Client’s Data with Efficiency and Professionalism: Ensure efficient and professional management of client data, adhering to data protection protocols and regulations.
• Training Users on Enterprise Application Functionality: Conduct user training sessions to familiarize users with the functionality of enterprise applications, empowering them to leverage the systems effectively.
• Constant Improvements of Existing Applications: Continuously enhance existing applications to align with evolving client needs and technological advancements.
• Ensuring Enterprise Applications are Secure and Protected: Implement robust security measures to safeguard enterprise applications against potential threats and fraud.
• Controlled Sharing of Enterprise Code and Protection of Company’s Intellectual Property: Ensure controlled sharing of enterprise code and safeguard company’s intellectual property rights.
• Provide Expertise in Technical and Financial Processes: Offer expertise in both technical and financial processes as needed, contributing to informed decision-making and strategy formulation.
• Maintaining Security Systems and Identifying Vulnerabilities: Proactively maintain security systems, identify vulnerabilities, and respond to security incidents promptly, ensuring comprehensive protection against potential risks.

Qualifications:

• Education: A bachelor’s degree in computer science, information technology, software engineering, or a related field is typically required. Certifications in ERP systems (such as Microsoft Dynamics) and cybersecurity are advantageous.
• Experience: A minimum of 5 years of relevant experience in ERP system development, configuration, customization, and implementation, with a proven track record of successful ERP projects.

Technical Skills:

• Programming Languages: Proficiency in programming languages such as Java, C#, Python, or ABAP (Advanced Business Application Programming).
• ERP Concepts: Strong understanding of ERP concepts, modules, and architecture.
• ERP Platforms: Experience with ERP platforms such as Microsoft Dynamics or similar systems.
• Database Management: Knowledge of database management systems (e.g., SQL Server, Oracle Database, MySQL).
• Software Development Methodologies: Familiarity with software development methodologies such as Agile and Scrum.
• ICT Security: Additional technical experience in implementing and managing ICT security measures is an added advantage.

Analytical Skills: Ability to analyze complex business processes, identify requirements, and translate them into technical solutions within the ERP system.

Communication Skills: Effective communication skills are crucial for collaborating with stakeholders, understanding business needs, and explaining technical concepts to non-technical team members.

Method of Application

Kindly send your application, comprising a cover letter and an updated CV including names of three professional referees, to CIHEBKENYA_Recruitment@cihebkenya.org on or before 18TH March 2024. Applicants are advised to include the title “IT Officer – SYSTEMS” on the subject line.

The Center for International Health, Education, and Biosecurity (CIHEB)-Kenya is an equal opportunity employer.

Only short-listed candidates will be contacted.

Please write in the English language.

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Expert Tips To Be A Successful Applicant for IT Officer – SYSTEMS

1. Tailor Your Application: Customize your cover letter and CV to highlight relevant skills and experiences related to ERP system development and implementation.
2. Highlight Achievements: Showcase your accomplishments in previous ERP projects, emphasizing successful outcomes and contributions to organizational objectives.
3. Demonstrate Technical Proficiency: Provide specific examples of your expertise in programming languages, ERP platforms, and database management systems.
4. Illustrate Problem-Solving Skills: Share instances where you identified and resolved complex technical issues within ERP systems, demonstrating your problem-solving abilities.
5. Emphasize Communication Skills: Highlight your ability to communicate effectively with both technical and non-technical stakeholders, essential for collaborative work environments.
6. Showcase Continuous Learning: Demonstrate a commitment to professional development by mentioning relevant certifications, training programs, or ongoing learning initiatives.
7. Exhibit Adaptability: Illustrate your flexibility and adaptability in handling diverse tasks and challenges within the IT landscape, showcasing your versatility as an IT professional.
8. Provide References: Include references who can attest to your technical expertise, work ethic, and professionalism, enhancing your credibility as a candidate.
9. Research the Organization: Familiarize yourself with CIHEB-Kenya’s mission, values, and projects, aligning your application with the organization’s objectives and culture.
10. Follow Application Instructions: Ensure you follow all application instructions meticulously, including the specified subject line and submission deadline, to demonstrate attention to detail and professionalism.

SAMPLE COVER LETTER FOR AN IT OFFICER – SYSTEMS

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

[Recipient Name]

[Company/Organization Name]

[Company Address]

[City, State, Zip Code]

Dear [Recipient Name],

I am writing to express my interest in the IT Officer – SYSTEMS position at the Center for International Health, Education, and Biosecurity (CIHEB)-Kenya, as advertised. With a Bachelor’s degree in Computer Science and over [X years] of experience in ERP system development and implementation, I am confident in my ability to contribute effectively to your team.

During my tenure at [Previous Company/Organization], I played a pivotal role in leading successful ERP projects, including the development, configuration, and customization of enterprise applications. My proficiency in programming languages such as [Java/C#/Python] and extensive experience with ERP platforms like Microsoft Dynamics have equipped me with the skills necessary to excel in this role.

I am particularly drawn to CIHEB-Kenya’s mission of strengthening health systems for improved healthcare delivery in Kenya. I am eager to leverage my technical expertise to support your organization’s objectives and make a meaningful impact in the healthcare sector.

I am highly motivated, adaptable, and committed to continuous learning and professional development. I thrive in dynamic environments that require innovative solutions and collaborative teamwork. I am confident that my analytical abilities, communication skills, and passion for technology make me a strong fit for the IT Officer – SYSTEMS position.

Enclosed is my resume, which provides further detail about my qualifications and experiences. I would welcome the opportunity to discuss how my skills align with the needs of CIHEB-Kenya in more detail. Thank you for considering my application. I look forward to the possibility of contributing to your esteemed organization.

Warm regards,

[Your Name]

Frequently Asked Questions

1. Q: What qualifications are required for the IT Officer – SYSTEMS position?
   • A: The position requires a bachelor’s degree in computer science or a related field, along with certifications in ERP systems and cybersecurity.
2. Q: What experience is necessary for the role?
   • A: Candidates should ideally have a minimum of 5 years of experience in ERP system development, configuration, and implementation.
3. Q: Are there opportunities for career advancement within CIHEB-Kenya?
   • A: Yes, CIHEB-Kenya is committed to providing opportunities for career growth and development for its employees.
4. Q: How should I apply for the position?
   • A: Interested candidates should submit a cover letter and an updated CV to CIHEBKENYA_Recruitment@cihebkenya.org, with the title “IT Officer – SYSTEMS” on the subject line.
5. Q: What programming languages and ERP platforms are preferred for this role?
   • A: Proficiency in programming languages such as Java, C#, Python, and experience with ERP platforms like Microsoft Dynamics are preferred.
6. Q: Is remote work an option for this position?
   • A: The IT Officer – SYSTEMS position is based in Nairobi and does not offer remote work options.
7. Q: What are the working hours for this role?
   • A: The standard working hours for this position are [insert working hours], with occasional overtime as needed.
8. Q: Does CIHEB-Kenya offer any employee benefits?
   • A: Yes, CIHEB-Kenya offers a comprehensive benefits package, including healthcare, retirement plans, and professional development opportunities.
9. Q: How soon are you looking to fill the position?
   • A: We are looking to fill the position as soon as possible, pending the successful recruitment of a qualified candidate.
10. Q: What is the interview process like for this position?
    • A: The interview process typically includes multiple rounds of interviews, including technical assessments and discussions with key stakeholders.

Possible IT Officer – SYSTEMS Interview Questions With Answers:

1. Q: Can you walk us through your experience with ERP system development and implementation?
   • A: During my previous role at [Previous Company], I led multiple ERP projects from customization to implementation, resulting in improved efficiency and cost savings for the organization.
2. Q: How do you stay updated on industry trends and best practices in ERP systems and cybersecurity?
   • A: I regularly attend conferences, webinars, and workshops related to ERP systems and cybersecurity. I also actively participate in online forums and communities to exchange knowledge and insights with industry professionals.
3. Q: How do you approach troubleshooting and resolving issues with enterprise applications?
   • A: I follow a systematic approach to troubleshooting, starting with identifying the root cause of the issue and then implementing a solution. I leverage my technical expertise and collaborate with stakeholders to ensure timely resolution of issues.
4. Q: Can you provide an example of a challenging project you worked on and how you overcame obstacles?
   • A: In one project, we encountered compatibility issues during the integration of an ERP system with legacy systems. I conducted thorough research, consulted with experts, and implemented custom solutions to overcome the obstacles and ensure successful integration.
5. Q: How do you prioritize tasks and manage competing priorities in a fast-paced environment?
   • A: I prioritize tasks based on their impact on business objectives and deadlines. I use project management tools to track progress and communicate effectively with stakeholders to manage expectations.
6. Q: How do you ensure the security of enterprise applications and data against cyber threats?
   • A: I implement multi-layered security measures, including encryption, access controls, and regular security audits. I stay updated on the latest cybersecurity threats and best practices to proactively mitigate risks.
7. Q: How do you approach collaborating with cross-functional teams on ERP projects?
   • A: I foster open communication and collaboration with stakeholders from different departments to ensure alignment of objectives and requirements. I actively listen to their feedback and incorporate it into the project plan to drive successful outcomes.
8. Q: Can you describe a time when you had to adapt to changes in project requirements or scope?
   • A: In a recent project, there were changes in regulatory requirements that impacted the scope of the project. I quickly adapted to the changes by revising the project plan, reallocating resources, and communicating effectively with stakeholders to ensure project success.
9. Q: How do you approach training users on the functionality of enterprise applications?
   • A: I develop comprehensive training materials and conduct hands-on training sessions to ensure users understand the functionality of enterprise applications. I also provide ongoing support and follow-up to address any questions or issues that arise.
10. Q: Why do you want to work for CIHEB-Kenya, and how do you see yourself contributing to our organization?
    • A: I am drawn to CIHEB-Kenya’s mission of strengthening health systems for improved quality of health care in Kenya. I believe my technical expertise and experience in ERP systems and cybersecurity can contribute to achieving the organization’s objectives and making a positive impact on the community.

We wish you the best in your application process! CIHEB-Kenya is committed to attracting and retaining the best employees from all backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fees, whether refundable or not.

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