IT Junior Consultant – Nairobi, Kenya (2024)

IT Junior Consultant – Nairobi, Kenya (2024)

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Position Overview

• Position: IT Junior Consultant
• Location: AU-IBAR Offices, Nairobi, Kenya
• Job Category: Information and Communications Technology
• Type of Job: Consultancy
• Years of Experience: 0-2 years (ideal for young professionals and fresh graduates)
• Reporting To: Systems Administrator and Director of AU-IBAR
• Application Deadline: 17th December 2024

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Introduction

The African Union Inter-African Bureau for Animal Resources (AU-IBAR) is a specialized technical office under the Department of Agriculture, Rural Development, Blue Economy and Sustainable Environment (DARBE) of the African Union Commission (AUC). AU-IBAR’s mission is to optimize the utilization of livestock, fisheries, and wildlife resources for economic development and human well-being across African Union Member States (AU-MS) and Regional Economic Communities (RECs).

AU-IBAR operates through various projects, fostering partnerships, undertaking extensive procurement, and supporting implementing partners with grants and agreements. The IT Junior Consultant role is pivotal in providing exceptional IT services to internal staff and partners, ensuring operational excellence and efficiency.

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Key Responsibilities

As the IT Junior Consultant, you will report to the Systems Administrator and work closely with the broader team to deliver the following:

1. IT Equipment Setup and Maintenance

• Installation and Configuration:
  • Assist in the setup of printers and UPS systems.
  • Ensure devices are properly connected to the network and fully operational.
• Troubleshooting and Maintenance:
  • Conduct regular checks on printers and UPS systems.
  • Identify and resolve technical issues to maintain uninterrupted functionality.

2. Training and Capacity Building

• Design Training Programs:
  • Develop structured training sessions tailored to diverse skill levels and job roles.
• Training Material Preparation:
  • Create comprehensive training resources, including presentations and handouts.
• Facilitate Workshops:
  • Conduct virtual or in-person training sessions to enhance staff proficiency in software applications.
  • Maintain detailed records of training attendance and progress.
• Personalized Training:
  • Provide one-on-one coaching for staff requiring additional support.
• Feedback Collection and Improvement:
  • Gather participant feedback to refine training programs and materials for optimal effectiveness.

3. Helpdesk Support and Technical Assistance

• Helpdesk Management:
  • Monitor and respond to IT-related helpdesk tickets, ensuring timely issue resolution.
• Technical Support:
  • Troubleshoot hardware, software, and network connectivity issues.
• Software Updates:
  • Assist with installing and updating software across various platforms.

4. Server Room Monitoring

• Environmental Checks:
  • Regularly assess server room conditions, including temperature monitoring.
• Air Conditioning Maintenance:
  • Ensure the proper functioning of air conditioning units to maintain an optimal environment.

5. Additional Duties

• Perform other IT-related tasks as assigned by the Director of AU-IBAR to support organizational goals.

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Qualifications and Skills

Educational Requirements

1. Minimum: Bachelor’s degree in Computer Science or a related field.
2. Preferred: Postgraduate degree in Computer Science or related disciplines.

Professional Experience

1. General Experience:
   • At least 2 years of experience in IT support.
   • Proven ability to manage helpdesk tickets and resolve IT issues efficiently.
   • Strong problem-solving skills for hardware, software, and network troubleshooting.
2. Specific Experience:
   • Expertise in developing training programs tailored to different roles and skill levels.
   • Experience monitoring server room environments and maintaining related infrastructure.
   • Proficiency in collecting feedback and improving training methodologies.

Language Requirements

• Fluency in at least one African Union working language: English, French, Arabic, or Portuguese (both oral and written).

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Company Culture and Values

At AU-IBAR, we are committed to creating a collaborative, innovative, and inclusive work environment. As a vital player in promoting sustainable development across the African continent, we value:

• Excellence: Striving for the highest standards in service delivery.
• Integrity: Ensuring transparency and accountability in all operations.
• Collaboration: Fostering teamwork across diverse cultures and expertise.
• Innovation: Encouraging creative solutions to address complex challenges.

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Gender Mainstreaming

The African Union Commission (AUC) is an equal opportunity employer. Qualified women are strongly encouraged to apply for this position.

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Evaluation Criteria

Applications will be assessed based on the following criteria:

Criteria	Score (%)
Education and Qualifications	25%
General Professional Experience	40%
Specific Professional Experience	30%
Language Proficiency	5%
Total	100%

Candidates must achieve a minimum technical qualification score of 70% to be considered.

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How to Apply

Interested candidates must submit the following documents:

1. A detailed Curriculum Vitae (CV).
2. A signed Declaration on Exclusion Criteria (format provided).
3. Copies of relevant academic qualifications.
4. A copy of identification documents (e.g., national passport biodata page).

Deadline: Submit your application by 17th December 2024 via email to: procurement@au-ibar.org

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• TELEGRAM CHANNEL

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We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.