IT Help Desk / Systems Support – Nairobi, Kenya – 2024

IT Help Desk / Systems Support – Nairobi, Kenya – 2024

Job Details

• Position: IT Help Desk / Systems Support
• Location: Nairobi, Kenya
• Type of Job: Full-Time
• Job Category: Information Technology
• Reporting to: Head of ICT
• Application Deadline: 27th December 2024

Introduction

Lions SightFirst Eye Hospital, a leading healthcare institution committed to giving the Gift of Sight, is looking for a passionate and skilled IT Help Desk / Systems Support professional to join our team. This is an exceptional opportunity to work in a dynamic environment where your technical expertise will directly impact our mission of serving the community through top-notch healthcare services.

If you are proactive, analytical, and driven by a commitment to excellence, we invite you to apply for this pivotal role.

Key Responsibilities

As the IT Help Desk / Systems Support, your primary responsibilities will include:

• Proactively assessing user needs regarding software, applications, and installation processes for relevant users.
• Ensuring that all work adheres to established standards, methods, and procedures, with thorough documentation.
• Maintaining and troubleshooting network and computer-related issues to minimize downtime.
• Logging and promptly resolving ICT support issues to enhance operational efficiency.
• Ensuring compliance with software licensing and updates to maintain legal and operational standards.
• Maintaining an updated inventory of IT assets and scheduling preventive maintenance to mitigate potential risks.

Qualifications, Knowledge, and Skills

To be successful in this role, you must meet the following criteria:

Educational Qualifications:

• A Degree in Information Technology or a Diploma in Information Technology with at least three (3) years of relevant experience.

Technical Expertise:

• Proficiency in ICT systems, particularly in developing web-based solutions and maintaining databases.
• Expertise in Microsoft Office applications and ERP systems.
• Experience in Windows Server and Linux Server Administration.
• Strong knowledge of networking, software, and hardware maintenance.

Key Attributes:

• Honesty, proactivity, and strong analytical skills are essential for this role.

Company Culture and Values

At Lions SightFirst Eye Hospital, we believe in the transformative power of healthcare and are committed to excellence in every service we provide. Our culture fosters innovation, collaboration, and continuous learning, ensuring our employees feel valued and empowered to make a difference. Join a team that celebrates diversity and is driven by a shared purpose of serving the community.

Apply Now for IT Help Desk / Systems Support

We are excited to invite motivated individuals to apply for this role and be part of a mission-driven organization. Please send your application to careers@lionsloresho.org by 27th December 2024.

Alternatively, you can press the [APPLY FOR JOB] button at the bottom of this page to submit your application directly.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.