IT Assistant – Mombasa (2024)

IT Assistant – Mombasa (2024)

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Position Overview

• Position: IT Assistant
• Location: Mombasa, Kenya
• Job Category: Information Technology
• Type of Job: Full-Time
• Years of Experience: 0-2 years (Open to fresh graduates)
• Reporting to: Head of IT
• Application Deadline: December 6, 2024

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Introduction

Standard Investment Bank Ltd (SIB) is a renowned financial services firm in Kenya, established in 1995. SIB provides a wide range of services, including Asset Management, Securities Trading, Market Research, Investment Management, and Corporate Finance. As a regulated Investment Bank and Money Manager by the Capital Markets Authority, SIB is committed to delivering exceptional financial solutions.

We are looking for a highly motivated and proactive IT Assistant to join our dynamic Technology department. This role is an exciting opportunity for individuals passionate about technology and eager to enhance their skills in a fast-paced environment.

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Key Responsibilities

As an IT Assistant, you will play a crucial role in ensuring the smooth operation of the organization’s technology systems. Your primary responsibilities will include:

Technical Support and Troubleshooting

• Providing technical support to users across the organization.
• Diagnosing and resolving issues to maintain a fully functional network infrastructure.
• Conducting regular system checks and preparing detailed reports for the Head of IT in line with company IT policies.

Network Management and Configuration

• Designing, configuring, and maintaining network services for both wired and wireless devices.
• Performing L2 switching and L3 routing to optimize network efficiency.
• Ensuring smooth telephony system operations, including onboarding and offboarding users.

Security and Compliance

• Deploying and administering security services in compliance with the organization’s security standards.
• Ensuring 100% adherence to the set security policy standards to safeguard information systems.

System Development and Maintenance

• Undertaking projects such as system upgrades, maintenance, and basic programming.
• Implementing new IT solutions to enhance system resilience.

Collaboration and Reporting

• Liaising with project management teams, third-line engineers, and service desk engineers for seamless service delivery.
• Reporting network operational status and providing actionable insights for continuous improvement.

Other Duties

• Carrying out additional responsibilities as assigned by the organization.

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Qualifications and Skills

To succeed in this role, candidates must meet the following criteria:

Educational Background

• Bachelor’s Degree in Computer Science, Information Technology, Telecommunications, or a related field.

Experience

• 0-2 years of experience in a highly active IT support environment. (Ideal for fresh graduates or junior IT professionals.)

Professional Certifications (Preferred but not mandatory)

• Networking certifications such as CCNA, CompTIA Network+, or similar.
• ITIL Certification to demonstrate knowledge of IT service management.

Technical Skills

• Strong knowledge of computer hardware and software troubleshooting.
• Proven expertise in network management and basic programming.

Soft Skills

• Excellent communication and interpersonal skills.
• Exceptional analytical and problem-solving abilities.
• Detail-oriented and capable of multitasking effectively.
• Proactive mindset with a willingness to learn and improve.

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Company Culture and Values

At Standard Investment Bank, we pride ourselves on fostering a collaborative and innovative work environment. Our mission is to empower individuals and institutions with top-tier financial services. We are driven by a commitment to:

• Excellence in all operations.
• Integrity in our dealings with clients and colleagues.
• Innovation to stay ahead in a competitive industry.

Joining SIB means becoming part of a family that values professional growth, teamwork, and the pursuit of excellence.

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How to Apply

Are you ready to take the next step in your career? Don’t miss this opportunity to join our team and grow as an IT Assistant.

Click the “Apply for Job” button below to submit your application by December 6, 2024. Only shortlisted candidates will be contacted.

• TELEGRAM CHANNEL

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Equal Opportunity Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

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