INTERNSHIP: PRODUCT DEVELOPMENT & SERVICE DESIGN

Internship
  • Internship
  • Nairobi

Cytonn Investments

PRODUCT DEVELOPMENT & SERVICE DESIGN INTERNSHIP

Job Type: Internship
Job Category: Business Systems Analysis
Closing Date: March 15th, 2024
Location: Nairobi


Introduction to Cytonn Investments:

Cytonn Investments is an alternative investment manager renowned for its captive real estate development capability. We capitalize on two compelling demand areas: the scarcity of high-yielding investment products and the absence of institutional-grade real estate. By distributing high-yielding instruments to attract funding from investors, we deploy those funds to investment-grade, meticulously planned real estate developments, predominantly pre-sold.

In the FinTech arena, Cytonn Investments, through the Cytonn Wallet, presents a one-stop solution for investments and payments. Our users benefit from 24/7 instant deposits and withdrawals, competitive above-average market returns, and a superior user experience across various platforms including the Cytonn App, Cytonn Client Portal, and USSD *809#. Continuously innovating in the FinTech and investment landscape is our hallmark.


Job Summary:

As technology evolves and financial offerings diversify, Cytonn Investments seeks to expand its Product Development, Service Design & Innovation arm. We invite applications from qualified graduates for our unique internship program tailored to bridge the gap between academia and industry demands. This internship is your opportunity to translate academic knowledge into sought-after industry skills, guided by seasoned professionals in a supportive environment.


Responsibilities:

  • Ownership of Product Development Cycle: Lead and track the product development cycle from concept creation through development, prelaunch, and post-launch activities.
  • User Research and Innovation: Conduct user research, identify innovation opportunities and industry trends, and propose enhancements to stakeholders for product optimization.
  • Service Design: Understand user needs, create personas, map out their journey stages, and design service blueprints.
  • Client Issue Resolution: Collect and track client issues, collaborate with teams for resolution, and engage service providers for prompt issue resolution.
  • Documentation and Testing: Document process requirements, conduct usability acceptance testing, and ensure compliance with process requirements.
  • Process Enhancement: Review current product features and process flows, recommend enhancements, and propose strategies for product uptake and performance improvement.
  • Reporting: Prepare daily and periodic reports showcasing product uptake, potential sales, and proposed client base expansion.

Requirements:

  • Education: Bachelor’s degree with a minimum second-class honors, completed within the past year or expected completion within the next few months.
  • Academic Performance: Grade of B+ and above in KCSE (or equivalent), with strong performance in mathematics and languages.
  • Interest in FinTech: Demonstrated interest in financial technology and willingness to delve into the intersection between technology and business.
  • Adaptability: Ability to learn quickly, manage workload in a demanding environment, and adhere to deadlines.
  • Organizational Skills: Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
  • Team Player: Collaborative mindset with a strong work ethic and desire to take initiative for process improvements.
  • Entrepreneurial Spirit: Demonstrated creativity, innovation in business, and a desire to utilize technology for solving real-world problems.

Learning Opportunities:

The 12-week internship program offers an immersive experience in the world of financial services and technology. Guided by young, dynamic executives with global exposure, interns gain practical insights, essential communication skills, and entrepreneurial acumen necessary for industry success. Successful interns may qualify for full-time employment, while others gain valuable market-ready skills.

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Expert Tips To Be A Successful Applicant for Product Development & Service Design Internship:

  1. Understand the Industry: Familiarize yourself with the FinTech landscape and Cytonn Investments’ core values and offerings.
  2. Highlight Relevant Skills: Emphasize your ability to innovate, collaborate, and adapt to dynamic environments in your application.
  3. Tailor Your Resume: Customize your resume to showcase experiences and skills relevant to product development and service design.
  4. Research Cytonn Investments: Demonstrate your interest by researching Cytonn’s recent projects, innovations, and industry contributions.
  5. Prepare for Interviews: Anticipate questions about your problem-solving abilities, teamwork skills, and understanding of FinTech trends.
  6. Network Effectively: Leverage professional networks, attend industry events, and engage with Cytonn’s online platforms to expand your connections.
  7. Seek Feedback: Request feedback on your application materials from mentors, peers, or career advisors to refine your presentation.
  8. Stay Updated: Stay abreast of industry news, emerging technologies, and best practices in product development and service design.
  9. Showcase Your Portfolio: If applicable, include a portfolio showcasing relevant projects, designs, or prototypes you’ve worked on.
  10. Express Enthusiasm: Communicate your passion for innovation and your eagerness to contribute to Cytonn’s mission in your cover letter and interviews.

SAMPLE COVER LETTER FOR A PRODUCT DEVELOPMENT & SERVICE DESIGN INTERNSHIP

[Your Name]
[Your Address]
[City, State, Zip Code]
[Your Email Address]
[Your Phone Number]
[Date]

[Hiring Manager’s Name]
Cytonn Investments
[Nairobi Address]

Dear [Hiring Manager’s Name],

I am writing to express my interest in the Product Development & Service Design Internship at Cytonn Investments, as advertised. With a bachelor’s degree in [Your Degree] and a passion for leveraging technology to innovate in the financial services sector, I am excited about the opportunity to contribute to Cytonn’s mission of pioneering industry-leading solutions.

During my academic tenure, I have honed my skills in user research, service design, and product development through hands-on projects and coursework. My proactive approach to problem-solving, coupled with my ability to collaborate effectively in team settings, positions me as a strong candidate for this internship. I am particularly drawn to Cytonn’s commitment to bridging the gap between academia and industry, and I am eager to contribute my enthusiasm and skills to your dynamic team.

I am impressed by Cytonn’s innovative approach to addressing the evolving needs of investors and users in the FinTech space, and I am keen to learn from the talented professionals at Cytonn Investments. I am confident that my academic background, coupled with my passion for technology and entrepreneurship, make me a well-suited candidate for this internship.

Thank you for considering my application. I am eager to further discuss how my skills and experiences align with the objectives of the Product Development & Service Design Internship at Cytonn Investments. I look forward to the opportunity to contribute to your team and learn from the best in the industry.

Sincerely,

[Your Name]


Frequently Asked Questions:

  1. What is the duration of the internship program?

    The internship program lasts for 12 weeks, offering an immersive experience in the real-world challenges of financial services and technology.

  2. Are international applicants eligible for the internship?

    Yes, international applicants are welcome to apply as long as they meet the educational and skill requirements outlined in the job description.

  3. Is the internship paid?

    Yes, selected interns will receive a stipend for their participation in the program.

  4. Are there opportunities for full-time employment after the internship?

    Successful interns who demonstrate high aptitude, creativity, and teamwork may qualify for full-time employment opportunities at Cytonn Investments.

  5. What kind of projects will interns work on during the program?

    Interns will work on a variety of projects related to product development, service design, and innovation in the FinTech space under the guidance of experienced professionals.

  6. Will interns receive mentorship during the program?

    Yes, interns will receive mentorship and guidance from experienced professionals at Cytonn Investments throughout the duration of the internship.

  7. Are there opportunities for career advancement within Cytonn Investments?

    Yes, Cytonn Investments is committed to nurturing talent and offers opportunities for career advancement based on performance and merit.

  8. How many interns will be selected for the program?

    The number of interns selected for the program may vary depending on the availability of positions and the quality of applications received.

  9. What is the application process for the internship?

    Interested candidates can apply through the Cytonn Investments website by submitting their resume and cover letter online.

  10. When will applicants be notified of their application status?

    Applicants will be notified of their application status within a reasonable timeframe after the closing date of March 15th, 2024.


Possible Product Development & Service Design Internship Interview Questions With Answers:

  1. Tell us about your experience with product development and service design.

    “During my academic studies, I participated in several projects where I collaborated with teams to conceptualize, design, and develop innovative products and services…”

  2. How do you stay updated on industry trends in FinTech and innovation?

    “I regularly follow industry publications, attend webinars, and participate in online forums to stay informed about emerging technologies and best practices…”

  3. Can you give an example of a challenging project you worked on and how you overcame obstacles?

    “In a recent project, we faced challenges with tight deadlines and conflicting requirements. To overcome this, I facilitated open communication within the team…”

  4. How do you approach user research and feedback collection?

    “I believe in conducting thorough user research to understand their needs and pain points. I utilize a combination of surveys, interviews, and usability testing to gather feedback…”

  5. Describe a time when you had to propose a new product feature or enhancement.

    “In a previous role, I identified an opportunity to improve user engagement by proposing a new feature. I conducted market research, created a prototype, and presented my findings to stakeholders…”

  6. How do you prioritize tasks and manage your workload in a fast-paced environment?

    “I prioritize tasks based on urgency and importance, utilizing tools like Kanban boards and time-blocking techniques to stay organized and focused…”

  7. Tell us about a time when you had to collaborate with cross-functional teams to achieve a common goal.

    “In my previous internship, I collaborated with teams from different departments to launch a new product. We held regular meetings, communicated effectively, and leveraged each other’s expertise to meet our objectives…”

  8. How do you handle constructive feedback and criticism?

    “I value constructive feedback as an opportunity for growth. I actively seek feedback from mentors and peers, reflect on areas for improvement, and incorporate feedback into my work…”

  9. What motivates you to pursue a career in product development and service design?

    “I am passionate about leveraging technology to create solutions that address real-world problems and enhance user experiences. I find fulfillment in the creative process of designing innovative products and services…”

  10. Why do you believe you are the right fit for this internship at Cytonn Investments?

    “I am drawn to Cytonn’s commitment to innovation and its collaborative work culture. My academic background, coupled with my passion for FinTech and entrepreneurship, aligns with the objectives of the internship. I am eager to contribute my skills and learn from the talented professionals at Cytonn Investments…”


We wish you the best of luck in your application for the Product Development & Service Design Internship at Cytonn Investments. Our company is dedicated to attracting and retaining the best talent from diverse backgrounds, and we do not charge any application or recruitment fees, reaffirming our commitment to equality of opportunity. We look forward to welcoming passionate and talented individuals to our team as we continue to innovate and grow.

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To apply for this job please visit careers.cytonn.com.


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