Internship
Nairobi
Posted 8 months ago

Java House

Company: Java House

Job Category: Engineering (Software & IT)

Industry: Food & Beverages

Experience Level: 0-1 years

Location: Nairobi

Overview:

Java House, a prominent coffee brand in Africa, is seeking a dynamic IT Intern to join our team. Operating at the forefront of technology, Java House relies on robust ICT systems spanning from front-of-house operations to finance, inventory management, and network infrastructure. This internship offers a unique opportunity to gain hands-on experience in a fast-paced and innovative environment.

Summary of Work Environment:

Java House’s IT infrastructure encompasses various systems, including MICROS EPOS for front-of-house operations, SUN SYSTEMS for finance, MC for inventory management, and SAGE for human resources. As an IT Intern, you will be involved in installing, configuring, managing, and repairing these systems, along with providing user support and ensuring the integrity and security of our network infrastructure.

Primary Purpose and Scope of the Job:

The primary purpose of this role is to install, configure, manage, and repair IT and communication infrastructure within Java House. Key responsibilities include server installation, backend database maintenance, user support, domain structure management, and enterprise antivirus installation. Additionally, you will be involved in commissioning and maintaining web and WAN services, as well as cleaning and maintaining physical computer hardware.

Duties and Responsibilities:

Installation of servers
Maintenance of backend databases and applications
User support on IT issues
Management of local and international domain structures
Configuration and maintenance of PABX and telephones
Enterprise antivirus installation and management
Configuration of access cards and menu changes on POS software
Production of reports as requested by the IT manager
Commissioning and maintenance of web/WAN services
Cleaning and maintenance of physical computer hardware

Key Accountabilities:

Demonstrating proficiency in troubleshooting and problem-solving
Providing competent IT-related support
Database management and administration
Ensuring speed and accuracy of work
Configuring and maintaining internet and LAN/WAN services

Performance Indicators:

Timely submission of accurate work
Consistency across all databases and branches
User support satisfaction rate
Data integrity, availability, and security

Qualifications & Experience:

Degree in Computer Science/Diploma in Information Technology/Digital Electronics or equivalent
Computer certifications such as CCNA, MCSE, IMIS
Knowledge in Open Source Software like Linux

Special Conditions of Employment:

Ability to travel on short notice
Valid driving license
Willingness to work long hours

Core Competencies:

Excellent communication skills
Ability to thrive under pressure
Commitment to timelines
Strong team leadership skills
Team player mentality

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Expert Tips To Be A Successful Applicant for IT Intern:

Demonstrate Technical Skills: Showcase your proficiency in areas like server installation, database management, and network configuration, highlighting any relevant projects or coursework.
Highlight Certifications: Emphasize any certifications you hold, such as CCNA or MCSE, as they demonstrate your commitment to professional development and industry knowledge.
Showcase Problem-Solving Abilities: Provide examples of how you’ve resolved IT issues or implemented innovative solutions in past experiences or projects.
Express Eagerness to Learn: Communicate your enthusiasm for gaining practical experience and learning new technologies within a supportive environment like Java House.
Illustrate Teamwork: Describe instances where you’ve collaborated effectively with colleagues or contributed to team projects, showcasing your ability to thrive in a collaborative setting.
Demonstrate Adaptability: Highlight your flexibility and willingness to adapt to new challenges and technologies, essential qualities in a dynamic IT environment.
Focus on Communication: Stress the importance of effective communication skills in IT roles, both in conveying technical information and providing user support.
Research the Company: Familiarize yourself with Java House’s IT infrastructure and objectives, demonstrating your genuine interest in contributing to the organization’s success.
Prepare for Technical Interviews: Anticipate questions related to server administration, network troubleshooting, and IT security, and be ready to provide detailed, concise answers.
Follow Up: After applying, send a polite follow-up email expressing your continued interest in the position and reiterating your qualifications and enthusiasm for joining the team.

Sample Cover Letter for an IT Intern Position at Java House:

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

Hiring Manager Java House

[Company Address]

Nairobi

Dear Hiring Manager,

I am writing to express my interest in the IT Intern position at Java House, as advertised. With a [mention your degree or relevant experience] and a passion for technology, I am eager to contribute to Java House’s innovative IT initiatives.

During my studies/work experience, I have honed my skills in server installation, database management, and user support, preparing me to tackle the challenges of a dynamic IT environment. I am particularly impressed by Java House’s commitment to excellence and would be thrilled to be part of such a forward-thinking team.

I am confident that my technical expertise, coupled with my strong communication and teamwork abilities, make me a perfect fit for this role. I am excited about the opportunity to learn and grow at Java House and contribute to its success.

Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with the needs of Java House. Please find my resume attached for further details.

Sincerely,

[Your Name]

Frequently Asked Questions:

1. What qualifications are required for the IT Intern position at Java House?

Applicants should have a degree in Computer Science or a related field, along with certifications like CCNA or MCSE. Experience with Open Source Software is also desirable.

2. What special conditions of employment should applicants be aware of?

Candidates should be willing to travel on short notice, hold a valid driving license, and be prepared to work long hours as necessary.

3. How important are communication skills for this role?

Excellent communication skills are essential, as the role involves providing user support and collaborating with colleagues across various departments.

4. Can applicants expect opportunities for professional development?

Yes, Java House is committed to nurturing talent and providing opportunities for growth and advancement within the organization.

5. What kind of work environment can interns expect at Java House?

Interns will be part of a dynamic and innovative team, working with cutting-edge technology in a fast-paced and collaborative environment.

6. Is prior work experience required for this internship?

While prior experience is beneficial, we welcome applications from recent graduates and individuals with a strong academic background and relevant skills.

7. How does Java House support diversity and inclusion in the workplace?

Java House is committed to fostering a diverse and inclusive workplace and encourages applicants from all backgrounds to apply.

8. What career growth opportunities are available for IT interns at Java House?

IT interns at Java House have the opportunity to gain valuable hands-on experience, receive mentorship from industry professionals, and potentially transition into full-time roles within the company.

9. Can applicants apply for multiple positions at Java House simultaneously?

Yes, applicants are welcome to apply for multiple positions that align with their skills and interests.

10. Does Java House charge any application or recruitment fees?

No, Java House is an equal opportunity employer and does not charge any application or recruitment fees, whether refundable or not.

Possible IT Intern Interview Questions With Answers:

1. How would you troubleshoot a server connectivity issue?

I would begin by checking the physical connections and then use diagnostic tools to identify any network configuration issues. If necessary, I would consult documentation or escalate the issue to a senior colleague.

2. Can you explain the process of installing an enterprise antivirus software?

First, I would ensure that all existing antivirus software is uninstalled. Then, I would download the latest version of the antivirus software and follow the installation instructions, configuring settings as needed for our network environment.

3. How do you prioritize IT support requests when faced with multiple simultaneous issues?

I would assess the severity and impact of each issue, prioritizing critical issues that affect business operations. I would then address lower priority issues in order of urgency and impact.

4. Describe a time when you successfully resolved a complex technical problem.

In my previous role, we encountered a database corruption issue that threatened to disrupt our operations. Through careful analysis and collaboration with the IT team, I was able to restore the database from backups and implement preventive measures to avoid future incidents.

5. How do you stay updated on emerging technologies and trends in the IT industry?

I regularly attend industry conferences, participate in online forums, and engage in continuous learning through online courses and certifications to stay abreast of the latest developments in the IT field.

6. Can you explain the importance of data security in an organization?

Data security is crucial for protecting sensitive information from unauthorized access, ensuring compliance with regulations, and maintaining the trust of customers and stakeholders. Implementing robust security measures helps mitigate risks and safeguard the integrity and confidentiality of data.

7. How do you handle user support requests from individuals with varying levels of technical expertise?

I adapt my communication style and level of technical detail based on the user’s level of expertise, ensuring that they understand the solution without overwhelming them with technical jargon. I also provide clear instructions and follow up to ensure the issue is resolved satisfactorily.

8. What steps would you take to optimize network performance in a multi-branch organization?

I would conduct a thorough network assessment to identify bottlenecks and areas for improvement. This may involve upgrading hardware, optimizing configurations, implementing quality of service (QoS) policies, and monitoring network traffic to proactively address performance issues.

9. How do you approach learning a new technology or software tool?

I start by familiarizing myself with the fundamentals through online resources, tutorials, and documentation. I then practice hands-on exercises to gain practical experience and seek guidance from experienced professionals or mentors as needed.

10. Describe a challenging project you completed as part of your academic coursework or previous work experience.

In my final year project, I developed a comprehensive inventory management system for a small business, integrating barcode scanning functionality and automated reporting features. Overcoming technical challenges and meeting stakeholder requirements was a rewarding experience that strengthened my problem-solving and project management skills.

We wish you the best in your application process. Java House is committed to attracting and retaining the best employees from all backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fees, whether refundable or not. Visit our website for more information.

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