Intern – Information Technology (ICT Department)

  • Internship
  • Karen

World Vision

Job Requisition ID: R23766

About Us

With a rich legacy of over 70 years, our unwavering commitment is to uplift the most vulnerable children, breaking the chains of poverty to usher in a life filled with abundance. Our mission knows no bounds, reaching children of diverse backgrounds even in the most challenging corners of the world. Our foundation in Christian faith propels us forward, and now, you have the opportunity to join our global team of 33,000+ dedicated professionals in nearly 100 countries. Be a part of the movement that rewrites children’s destinies!

Key Responsibilities:

1. Digital Workplace Analysis and Service Desk Support

  • Collaborate with departmental staff to gain hands-on exposure in various key areas.
  • Assist in Digital Workplace planning, documentation, and execution.
  • Contribute to the development of customer satisfaction benchmarks, ensuring adherence to SLAs.
  • Aid in the implementation, operation, and maintenance of End User Digital Technologies.
  • Engage in technical support for end users, resolving reported incidents and escalating issues when needed.
  • Participate in troubleshooting complex issues impacting multiple clients.
  • Work in tandem with vendor technical support to identify and implement solutions.
  • Provide round-the-clock support, ensuring seamless functionality during and beyond regular working hours.
  • Generate and share activity and status reports with supervisors.
  • Contribute to the closing of the customer feedback loop for continuous service enhancement.

2. Software Development, Server Administration, and Cloud Services

  • Conduct needs assessments to identify software requirements for organizational needs.
  • Contribute to the enhancement and modification of existing software systems.
  • Ensure consistent backup of local servers and support migration to cloud-based servers.
  • Maintain the integrity of user data through regular data cleaning.
  • Assist in updates, patches, and maintenance of organizational servers.

3. Network and Infrastructure Management

  • Play a role in network monitoring, troubleshooting, and documentation.
  • Ensure uninterrupted connectivity between headquarters and field offices.
  • Diagnose and resolve network connectivity issues across offices.
  • Support infrastructure power systems and power backup management.
  • Participate in on-site preventative maintenance and repairs of infrastructure.

4. Business Analysis and Vendor Management

  • Ensure technical resources are available for effective meetings, including video conferencing.
  • Monitor vendor services to ensure compliance with service level agreements.
  • Contribute to the evaluation of vendor solutions for alignment with organizational requirements.
  • Aid in staff enrollment and provide technical support for solutions.

Eligibility Criteria: To apply for this enriching internship opportunity, you must meet the following criteria:

  • Hold a Bachelor’s degree in software engineering, Information Technology, or related fields.
  • Be a Kenyan citizen with a genuine passion for serving in rural and semi-urban areas.
  • Demonstrate a commitment to Christian faith, regardless of denomination.
  • Exhibit strong character, integrity, competence, and overall well-being.
  • Be prepared to dedicate a full year to the project.
  • Graduated within the last 1 year.

Expert Tips To Be A Successful Applicant:

In your application, highlight your recent academic accomplishments and any relevant experience in software engineering or Information Technology. Clearly demonstrate your commitment to serving vulnerable communities, your problem-solving abilities, and your teamwork skills. Emphasize your familiarity with cloud services, network troubleshooting, and vendor management. Be sure to align your application with our mission and values, showcasing how you can contribute to transforming the lives of children around the world.






Join us in this journey of making a difference. Apply now to be a part of our dynamic team and turn your passion into purpose!

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