INFORMATION COMMUNICATION AND TECHNOLOGY OFFICER

JOB DESCRIPTION: INFORMATION COMMUNICATION AND TECHNOLOGY OFFICER

Title: Information Communication and Technology Officer – KNCHR

Summary: Join Kenya National Commission on Human Rights (KNCHR) as an Information Communication and Technology Officer. You’ll be pivotal in supporting the implementation of our ICT strategy, ensuring seamless delivery of information communication and technology services. This permanent and pensionable position offers a gross salary of Kshs. 100,250.

Essential Details:

• Position: Information Communication and Technology Officer
• Division: Information Communication and Technology
• Reports to: Assistant Director, Information Communication and Technology
• Grade: KNCHR 6
• Location: Nairobi with occasional travel
• Duration: Permanent and Pensionable
• Gross Salary: Kshs. 100,250

Key Responsibilities:

• Monitoring ICT Service Desk: Ensure prompt resolution of user-related incidents for enhanced customer service.
• Management of IT Platforms: Facilitate efficient delivery of services and transaction processing.
• Maintenance and Update of ICT Systems: Ensure current information across all organizational ICT systems.
• Network Monitoring: Optimize internet and network connectivity for smooth operations.
• Systems Maintenance: Ensure smooth functioning of ICT systems including web applications, email system, and firewall.
• New Application Rollout: Support deployment of new applications and hardware and maintain inventory.
• Budget Preparation: Assist in timely preparation of ICT department budgets, work plans, and reports.
• Data Backup: Conduct frequent data backup and facilitate offsite storage of critical data.
• User Support: Provide user support on ICT hardware and network infrastructure.
• Preventative Maintenance: Conduct regular updates and maintenance of ICT equipment.
• Security Applications: Install and configure security applications for enhanced protection.
• Virtual Private Networks: Set up and configure VPNs for out-of-office connectivity.
• System Development: Assist in system specification, writing, and testing of computer programs.

Skills, Experience, and Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Minimum 1 year of relevant experience in a similar role.
• Professional Certification in Cisco Certified Network Associate (CCNA).
• Knowledge of ITIL, Active Directory Services, and software development tools.
• Proficiency in relational database management and problem-solving skills.
• Compliance with Chapter Six of the Constitution of Kenya.

Apply by: 29th March 2024 through the KNCHR recruitment portal.

Equal Opportunity Employer: KNCHR offers competitive remuneration and is committed to fair competition, diversity, and equal employment opportunities. Qualified candidates from all backgrounds, including intersex persons, persons with disabilities, marginalized communities, and minority groups, are encouraged to apply.

Note: Only shortlisted candidates will be contacted. Shortlisted candidates will need to submit clearance certificates from relevant institutions.

No Recruitment Fee: KNCHR does NOT have recruitment agents and does NOT charge any fee at any stage of its recruitment process. Report any incident of extortion to KNCHR or the Police.

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Expert Tips To Be A Successful Applicant for Information Communication and Technology Officer:

1. Tailor Your Resume: Customize your resume to highlight relevant skills and experiences in ICT.
2. Showcase Certifications: Emphasize relevant certifications like CCNA to stand out.
3. Demonstrate Problem-Solving Abilities: Provide examples of how you’ve tackled ICT-related challenges in the past.
4. Research KNCHR: Familiarize yourself with KNCHR’s ICT initiatives and align your application accordingly.
5. Highlight Teamwork: Illustrate instances where you’ve collaborated with cross-functional teams to achieve ICT goals.
6. Communicate Clear Goals: Articulate your career objectives and how they align with KNCHR’s ICT vision.
7. Stay Updated: Demonstrate your awareness of emerging technologies and their potential impact on KNCHR’s ICT strategy.
8. Showcase Leadership Skills: Highlight instances where you’ve taken initiative or led ICT projects.
9. Attention to Detail: Showcase your meticulousness in managing ICT systems and ensuring data integrity.
10. Follow Instructions: Adhere to application guidelines and deadlines provided by KNCHR for a favorable impression.

SAMPLE COVER LETTER FOR AN INFORMATION COMMUNICATION AND TECHNOLOGY OFFICER POSITION:

[Your Name]

[Your Address]

[City, Zip Code]

[Email Address]

[Phone Number]

[Date]

[Hiring Manager’s Name]

Kenya National Commission on Human Rights (KNCHR)

[Nairobi Address]

[Nairobi, Kenya]

Dear [Hiring Manager’s Name],

I am writing to express my interest in the Information Communication and Technology Officer position at Kenya National Commission on Human Rights (KNCHR), as advertised. With a Bachelor’s Degree in Computer Science and over [Number of Years] years of experience in ICT roles, I am confident in my ability to contribute effectively to your team.

Throughout my career, I have demonstrated proficiency in monitoring ICT service desk operations, ensuring smooth functioning of IT platforms, and providing user support. My certification as a Cisco Certified Network Associate (CCNA) and familiarity with ITIL principles further equip me to fulfill the responsibilities outlined in the job description.

I am particularly drawn to KNCHR’s commitment to promoting human rights and its vision of becoming a human rights-respecting state. I am eager to leverage my technical expertise to support KNCHR’s ICT strategy and contribute to its mission of advancing human rights in Kenya.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of KNCHR. Please find my resume attached for your review.

Sincerely,

[Your Name]

Frequently Asked Questions:

1. What qualifications are required for the Information Communication and Technology Officer position?
   • A Bachelor’s Degree in Computer Science, Information Technology, or related field.
   • At least 1 year of relevant experience.
   • Professional Certification in Cisco Certified Network Associate (CCNA).
2. How can I apply for the position?
   • Applications should be submitted online through the KNCHR recruitment portal by the specified deadline.
3. Is there a salary range provided for the position?
   • Yes, the gross salary for the Information Communication and Technology Officer position is Kshs. 100,250.
4. What is the duration of the position?
   • The position is permanent and pensionable.
5. Are there opportunities for professional development at KNCHR?
   • KNCHR encourages continuous learning and offers opportunities for professional growth and development.
6. What does the recruitment process entail?
   • Shortlisted candidates will be contacted for further assessments and interviews.
7. Is there a possibility of travel associated with the position?
   • Occasional travel may be required for this role.
8. Does KNCHR have recruitment agents?
   • No, KNCHR does NOT have recruitment agents. All applications should be submitted directly through the recruitment portal.
9. Are persons with disabilities encouraged to apply?
   • Yes, KNCHR is committed to equal employment opportunities for all, including persons with disabilities.
10. Will I be notified if my application is unsuccessful?
    • Only shortlisted candidates will be contacted. If you are not contacted, please consider your application unsuccessful at this time.

Possible Information Communication and Technology Officer Interview Questions With Answers:

1. Question: Can you describe your experience in monitoring ICT service desk operations?
   • Answer: Certainly. In my previous role at [Previous Company], I was responsible for managing the ICT service desk, where I ensured the timely resolution of user-related incidents. I maintained a structured approach to prioritize and address issues promptly, enhancing overall customer satisfaction.
2. Question: How do you stay updated with emerging technologies in the ICT field?
   • Answer: I am committed to continuous learning and staying abreast of emerging technologies through various channels such as professional forums, online courses, and industry publications. Additionally, I actively participate in relevant workshops and seminars to expand my knowledge base.
3. Question: Could you provide an example of a challenging ICT project you’ve successfully completed?
   • Answer: Certainly. In a previous role, I led a project to upgrade our organization’s network infrastructure to improve scalability and performance. Despite facing tight deadlines and budget constraints, I coordinated with cross-functional teams to execute the project efficiently, resulting in enhanced network reliability and performance.
4. Question: How do you handle preventative maintenance of ICT equipment?
   • Answer: I believe in proactive maintenance to prevent potential disruptions. I regularly conduct routine checks, updates, and patches on ICT equipment to ensure optimal performance and minimize downtime. Additionally, I keep detailed records of maintenance activities to track equipment health and identify any recurring issues.
5. Question: How do you prioritize and manage multiple ICT tasks simultaneously?
   • Answer: Prioritization is key in managing multiple tasks effectively. I start by assessing the urgency and impact of each task, then allocate resources accordingly. Additionally, I use task management tools and techniques such as Kanban boards to visualize workflow and track progress systematically.
6. Question: Can you explain your approach to setting up and configuring security applications within an organization?
   • Answer: When setting up security applications, I first conduct a thorough risk assessment to identify potential vulnerabilities. Based on the findings, I select appropriate security solutions and configure them according to best practices and industry standards. Regular updates and monitoring ensure continuous protection against evolving threats.
7. Question: How do you ensure data backup and storage compliance with regulatory requirements?
   • Answer: Compliance with regulatory requirements is paramount in data backup and storage. I implement robust backup protocols, including encryption and access controls, to safeguard sensitive data. Regular audits and documentation ensure adherence to regulatory standards and facilitate timely reporting if needed.
8. Question: How do you approach troubleshooting ICT issues in a fast-paced environment?
   • Answer: In a fast-paced environment, I rely on a systematic approach to troubleshoot ICT issues effectively. I start by gathering relevant information and diagnosing the root cause of the problem. Then, I leverage my technical expertise and collaboration skills to implement timely solutions while minimizing disruptions.
9. Question: Can you share your experience in budget preparation for the ICT department?
   • Answer: In my previous role, I actively contributed to the preparation of the ICT department budget by assessing technology needs, forecasting expenses, and aligning budget allocations with strategic priorities. I ensured transparency and accountability throughout the budgeting process to optimize resource utilization.
10. Question: How do you ensure smooth collaboration between ICT and other departments within an organization?
    • Answer: Effective collaboration between ICT and other departments is essential for achieving organizational goals. I foster open communication channels, establish service level agreements (SLAs), and conduct regular meetings to understand departmental needs and provide tailored ICT solutions. Additionally, I offer training and support to enhance ICT literacy across the organization, promoting a culture of collaboration and innovation.

Rough Salary Range Estimate: Kshs. 90,000 – Kshs. 110,000 per month, depending on qualifications and experience.

Closing Statement: We wish all applicants the best in their endeavors. Remember, KNCHR is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application/recruitment fee, whether refundable or not. Thank you for considering KNCHR as your potential employer.

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