Penda Health
HR Manager – Nairobi, Kenya – Penda Health 2024
Position: HR Manager – Patient Services Team
Company: Penda Health
Location: Nairobi, Nairobi, Kenya
Type of Job: Full Time
Reporting to: Director of People & Culture
Application Deadline: 20th November 2024
Introduction
Welcome to Penda Health, where we are dedicated to revolutionizing patient-centered care in Nairobi and beyond. We are seeking a dynamic and culture-driven HR Manager to lead our Patient Services Team within the People & Culture department. This pivotal role offers a unique opportunity to shape and nurture a high-performance, motivated, and engaged workforce, ensuring that Penda Health remains a leader in the healthcare industry.
As our HR Manager, you will be at the forefront of aligning HR initiatives with our business objectives, fostering an environment where our employees thrive both personally and professionally. Whether you prefer a remote or onsite work setting, Penda Health provides a collaborative atmosphere that encourages growth, innovation, and excellence.
Join us and contribute to a mission that not only prioritizes patient care but also values and develops its most important asset—its people.
Key Responsibilities
Team Leadership
- Provide guidance and growth opportunities for HRBP Associates, fostering a collaborative and supportive environment.
- Mentor team members to enhance their skills and performance, ensuring continuous professional development.
Employee Engagement & Motivation
- Collaborate with leadership to build a motivated, inspired workforce through internal communication, surveys, and recognition programs.
- Develop and implement strategies that enhance employee satisfaction and retention.
Employee Relations & Performance Management
- Oversee the resolution of employee relations issues, ensuring fair and effective handling of conflicts.
- Implement effective performance management processes, setting clear expectations and providing regular feedback.
- Develop long-term solutions to address recurring issues, promoting a harmonious workplace.
Talent Management
- Ensure optimal staffing levels by leading the recruitment and onboarding processes for patient-facing teams.
- Identify and attract top talent to support the growth and success of Penda Health.
Culture Advocacy
- Drive initiatives that reflect Penda’s culture and values in daily operations, recruitment, onboarding, and employee development.
- Promote a positive work environment that aligns with our mission and fosters team cohesion.
Training & Development
- Identify and address training needs, fostering a continuous learning culture.
- Develop future leaders through targeted development programs and mentorship opportunities.
Continuous Improvement
- Regularly review and refine HR processes to ensure alignment with organizational goals and effectiveness.
- Implement best practices and stay updated with the latest HR trends and regulations.
Qualifications and Skills
Required Qualifications
- Bachelor’s degree in Human Resources, Business, or a related field.
- 6+ years of progressive HR experience, with at least 2 years in a managerial role.
- Demonstrated experience in multi-location HR management and team development.
Preferred Skills
- Strong communication skills, both verbal and written.
- Conflict resolution expertise with the ability to manage and resolve workplace disputes.
- Analytical skills to assess HR metrics and drive data-informed decisions.
- Comprehensive knowledge of labor laws, ensuring compliance across all operations.
- Ability to influence at all organizational levels, fostering positive relationships and collaboration.
Certifications
- Professional HR certifications (e.g., SHRM-CP, PHR) are advantageous.
Company Culture and Values
At Penda Health, our culture is the cornerstone of our success. We are committed to creating a supportive and inclusive work environment where every team member feels valued and empowered. Our mission is to deliver exceptional patient-centered care, and our values—integrity, excellence, collaboration, and innovation—guide us in everything we do.
We believe in fostering a continuous learning culture, encouraging our employees to develop their skills and advance their careers. Our open-door policy ensures that every voice is heard, and our commitment to diversity and inclusion strengthens our team and enhances our ability to serve our community effectively.
Join Penda Health and become part of a team that is passionate about making a meaningful impact on both our patients and our employees.
Apply Now For HR Manager – Patient Services Team
Are you ready to take the next step in your HR career with a leading healthcare organization? Apply now to join Penda Health and contribute to a team that values your expertise and dedication.
How to Apply:
- Prepare your resume and a cover letter detailing your relevant experience.
- Visit our careers page at Penda Health Careers and submit your application.
- Ensure all required fields are completed to avoid delays in processing your application.
Don’t miss this opportunity to join a team dedicated to excellence in patient care and employee satisfaction. Apply today and help us shape the future of healthcare!
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Expert Tips to Be a Successful Applicant for the HR Manager – Patient Services Team
As an expert recruiter with years of experience, I understand what it takes to craft a standout application. Here are 10 expert tips to help you succeed in your application for the HR Manager – Patient Services Team position at Penda Health:
1. Tailor Your Resume to the Job Description
Ensure your resume highlights experiences and skills that align directly with the key responsibilities and qualifications outlined in the job description. Use keywords such as team leadership, employee engagement, and talent management to pass through the ATS system effectively.
Example: If the job emphasizes employee relations, include specific instances where you successfully managed and resolved workplace conflicts.
2. Craft a Compelling Cover Letter
Your cover letter should narrate your professional journey and how it aligns with Penda Health’s mission. Demonstrate your passion for patient-centered care and how your HR strategies can contribute to the company’s success.
Example: “At my previous role with XYZ Corp, I implemented an employee engagement program that increased retention by 20%, directly contributing to higher patient satisfaction rates.”
3. Highlight Leadership Experience
As the role involves managing HRBP Associates, showcase your leadership skills and team management experience. Provide examples of how you have mentored and developed teams in the past.
Example: “Led a team of 5 HR associates, fostering a collaborative environment that resulted in a 15% increase in employee satisfaction scores.”
4. Showcase Your HR Achievements
Detail your accomplishments in previous HR roles, focusing on employee engagement, performance management, and talent acquisition. Use quantifiable metrics to demonstrate your impact.
Example: “Implemented a new performance management system that improved annual review completion rates from 70% to 95%.”
5. Emphasize Knowledge of Labor Laws
Demonstrate your expertise in labor laws and how you have ensured compliance in your previous roles. This is crucial for maintaining organizational integrity and employee trust.
Example: “Ensured compliance with local labor laws across multiple locations, reducing legal risks and enhancing employee relations.”
6. Use Action-Oriented Language
When describing your experiences, use action verbs such as led, developed, implemented, and enhanced to convey your proactive approach and achievements.
Example: “Developed and implemented a comprehensive onboarding program that decreased new hire turnover by 25%.”
7. Incorporate Relevant Keywords
Integrate keywords from the job description naturally into your resume and cover letter. This will help your application pass through the Applicant Tracking System (ATS) and catch the recruiter’s attention.
Keywords to include: HR Manager, employee engagement, performance management, talent development, culture integration.
8. Demonstrate Cultural Fit
Research Penda Health’s culture and values and reflect how your personal and professional values align with them. Show that you are not only qualified but also a great cultural fit for the organization.
Example: “I am committed to fostering an inclusive work environment, aligning with Penda Health’s values of integrity and collaboration.”
9. Prepare for Behavioral Interviews
Be ready to discuss past experiences using the STAR method (Situation, Task, Action, Result). This structured approach will help you provide clear and concise answers that highlight your suitability for the role.
Example: “In my previous role, I faced a situation where employee morale was low due to recent organizational changes (Situation). I was tasked with improving engagement (Task). I initiated a series of town hall meetings and implemented a recognition program (Action), which resulted in a 30% increase in employee satisfaction scores (Result).”
10. Follow Application Instructions Carefully
Ensure you follow all application instructions meticulously. Submit all required documents, adhere to the specified format, and meet the application deadline to demonstrate your attention to detail and respect for the process.
Example: Double-check that your resume and cover letter are uploaded correctly and that you have completed all sections of the application form.
We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.
To apply for this job please visit pendahealth.applytojob.com.
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