Hotel Operations Casual Positions at Accor in Nairobi, Kenya

Hotel Operations Casual Positions at Accor in Nairobi, Kenya

Job Level: Entry-Level

Job Category: Food & Beverage

Job Type: Temporary

Job Schedule: Casual

Company Overview

Discover the world of limitless possibilities at Accor. We invite you to be a part of our global team, where you can truly be yourself and find a brand that resonates with your personality. Accor is not just a worldwide leader; it’s a place where you can write your own story. As we welcome you, we’re committed to supporting your growth, fostering learning, and ensuring that work adds purpose to your life. Explore the world of Accor’s hospitality and discover the life that awaits you at Accor Careers.

Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS

Job Description: Hotel Operations Casual Positions

Are you a passionate hotelier with a creative edge? Accor has an exciting opportunity for you as a Hotel Operations Casual.

What’s In It For You?

At Accor, we offer more than just a job; we offer a world of opportunities that match your unique personality. Our commitment is to help you grow and learn every day, ensuring that your work holds a deeper purpose. Throughout your journey with us, you’ll have the chance to explore Accor’s limitless possibilities.

Responsibilities by Position:

1. Waiter

• Assist guests: Provide information about menu items in a friendly and informative manner.
• Beverage expertise: Maintain a comprehensive knowledge of beverage lists, promotions, menu items, and preparation methods.
• Safety first: Adhere to all safety and sanitation policies when handling food and beverages.
• Customer satisfaction: Deliver exceptional customer service and ensure guest satisfaction.

2. Kitchen Steward

• Clean and sanitize: Ensure the cleanliness and hygiene of dishes, utensils, and kitchen equipment.
• Organization: Keep the kitchen and dining areas clean, organized, and in compliance with health and safety guidelines.
• Hygiene: Maintain a hygienic and safe work environment.

3. Housekeeping Attendant

• Room maintenance: Clean and maintain guest rooms, public areas, and other designated spaces.
• Amenities: Replenish amenities and supplies in guest rooms.
• Adherence: Follow housekeeping schedules and standards.
• Guest service: Handle guest requests and inquiries in a courteous manner.

4. Security Guards

Details coming soon.

5. Gardeners

Details coming soon.

6. Front Desk Agents

Details coming soon.

7. Commis Cook

Details coming soon.

Qualifications

Your Experience and Skills Include:

• Certificate or Diploma in hotel management or a related field.
• Food handlers’ certificate for Waiters and Kitchen Stewards.
• Ability to focus on guest needs while maintaining a calm and courteous demeanor.
• Strong interpersonal and problem-solving abilities.
• High responsibility and reliability.
• Ability to thrive under pressure in a fast-paced environment.
• Team player with excellent collaborative skills.

Additional Information

Your Team and Working Environment: Heartist

At Accor, we are all Heartists. We are passionate and experts in what we do. We master the fine art of welcoming, connecting, and serving others. Our approach is all about being generous, attentive, and free. We welcome everyone as they are, ensuring they feel like they belong. Together, as one big team, we know that we can achieve amazing things. We care, we dare, and we always put people at the heart of everything we do.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Expert Tips To Be A Successful Applicant

1. Craft a Standout Resume: Highlight your hotel management qualifications and any relevant certifications prominently.
2. Tailor Your Cover Letter: Customize your cover letter to demonstrate how your skills and experiences align with the specific role you’re applying for.
3. Showcase Customer Service Skills: Use real-world examples of how you’ve delivered exceptional customer service in previous roles.
4. Highlight Your Teamwork: Emphasize your ability to work cohesively as part of a team.
5. Manage Stress: Share a situation where you successfully managed a high-pressure environment.
6. Problem-Solving Stories: Describe a scenario where your problem-solving abilities made a difference.
7. Dependability: Provide instances where you displayed high responsibility and reliability.
8. Hygiene and Safety: Illustrate your commitment to hygiene and safety protocols.
9. Guest Interaction: Share a story of a particularly positive guest interaction that made a lasting impression.
10. Commitment to Inclusivity: Explain how you value diversity and inclusion and what it means to you in the workplace.

Frequently Asked Questions

1. What’s the application process like at Accor?

• Our application process typically involves submitting your resume and cover letter online. Shortlisted candidates will be contacted for interviews.

2. Are there opportunities for career growth within Accor?

• Accor is committed to supporting the growth of its employees. We offer various training and development programs to help you advance your career within the company.

3. What does it mean to be a “Heartist”?

• A Heartist is someone who is passionate, attentive, and free in their approach to serving others. It’s about making people feel welcome and valued.

4. What’s the work environment like at Accor?

• Accor fosters a collaborative and inclusive work environment. We believe that working together as a team is key to achieving exceptional results.

5. How can I stay updated on job opportunities at Accor?

• You can regularly check our careers page for the latest job postings and follow us on social media for updates.

6. Is it necessary to have previous hotel industry experience for these positions?

• While previous experience is beneficial, we also value potential and a strong commitment to excellence.

7. What is Accor’s commitment to diversity and inclusion?

• We are dedicated to attracting, recruiting, and promoting diverse talent, fostering an inclusive work culture that celebrates individual differences.

8. Are these positions suitable for recent graduates?

• Yes, we encourage recent graduates who meet the qualifications to apply for these roles.

9. What is the typical work schedule for casual positions at Accor?

• Casual positions offer flexible working hours to accommodate various schedules.

10. How can I prepare for an interview at Accor?

• Research the company, practice your responses to common interview questions, and be ready to showcase your skills and experiences relevant to the position.

If you’re ready to join our team and be a part of the Accor family, submit your application today. We look forward to having you on board!