Front Office Receptionist/Cashier (1)


Equity Afia

Job Title: Front Office Receptionist/Cashier at Equity Afia

Location: Mwingi, Kenya 

Job Type: Full Time 

Industry: Medical 

Salary: Competitive

Date Posted: 01/17/2024

Welcome to Equity Afia, a dynamic network of medical entrepreneurs committed to providing high-quality, affordable, and accessible healthcare to the majority of Kenyans. As a sustainable and integrated health model, we utilize franchising principles to train and monitor a network of Medical-Entrepreneurs, ensuring standardized, quality, and affordable healthcare services throughout Kenya. Join our mission to improve the health and well-being of Kenyans by increasing access to and utilization of quality, affordable, and standardized health services.


1. Diploma in Front Office Administration/Business Administration/Health Records or Equivalent:

  • Acquired through a recognized institution.

2. Minimum of Two (2) Years Service-Oriented Industry Experience:

  • Showcase your expertise in handling diverse clientele.

3. Basic Accounting Skills:

  • Proficiency in handling financial transactions and maintaining accuracy.

4. Computer Proficient:

  • Demonstrate your ability to use relevant software for efficient office operations.

5. Customer Service Oriented:

  • Highlight your commitment to delivering exceptional service to clients.

How to Apply

If you meet the qualifications above and are passionate about contributing to accessible healthcare, please send your CV, cover letter, and copies of your professional and academic certificates to Ensure to mention the position in the email subject. The deadline for applications is 26th January 2024. Shortlisted candidates will be contacted.

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Expert Tips To Be A Successful Front Office Receptionist/Cashier Applicant:

  1. Showcase Your Communication Skills:
    • Provide examples of your effective communication with clients and colleagues, emphasizing your ability to handle various communication channels.
  2. Demonstrate Problem-Solving Abilities:
    • Share instances where you identified issues and implemented solutions, showcasing your ability to handle challenges in a fast-paced environment.
  3. Highlight Team Collaboration:
    • Illustrate your experience working collaboratively with other team members, ensuring smooth front-office operations.
  4. Emphasize Time Management Skills:
    • Describe situations where you efficiently managed time, ensuring the smooth flow of administrative tasks.
  5. Illustrate Flexibility and Adaptability:
    • Provide examples of times when you adapted to changes in procedures or handled unexpected situations, highlighting your flexibility.
  6. Showcase Customer Service Excellence:
    • Narrate experiences where you went above and beyond to provide exceptional customer service, creating a positive impact.
  7. Detail Your Computer Proficiency:
    • Elaborate on your proficiency with relevant software, emphasizing how it contributes to efficient front-office management.
  8. Express Commitment to Accuracy:
    • Provide examples of how you maintain accuracy in financial transactions and administrative tasks.
  9. Demonstrate Diplomacy in Handling Difficult Situations:
    • Share experiences where you navigated challenging situations with professionalism and diplomacy.
  10. Customize Your Cover Letter:
    • Tailor your cover letter for Equity Afia, expressing your enthusiasm for contributing to their mission of accessible healthcare.

Sample Cover Letter for a Front Office Receptionist/Cashier

Dear Hiring Team,

I am writing to express my interest in the Front Office Receptionist/Cashier position at Equity Afia, as advertised. With a Diploma in Front Office Administration and over two years of experience in a service-oriented industry, I am confident in my ability to contribute to the efficient operation of your outpatient health facilities.

In my previous role, I demonstrated strong communication skills while handling diverse clients and efficiently managed front-office operations. My proficiency in basic accounting and computer skills, coupled with a customer-centric approach, aligns perfectly with Equity Afia’s commitment to high-quality healthcare services.

I am excited about the opportunity to be part of Equity Afia’s mission to improve healthcare access in Kenya. My dedication to accuracy, problem-solving abilities, and adaptability make me a suitable candidate for this role. I look forward to contributing to the success of Equity Afia and ensuring a positive experience for every patient.

Thank you for considering my application. I am eager to discuss how my skills and experiences align with Equity Afia’s vision.


[Your Name]

Frequently Asked Questions (FAQs)

Q1: What is the primary responsibility of a Front Office Receptionist/Cashier at Equity Afia?

A1: The Front Office Receptionist/Cashier plays a crucial role in ensuring seamless front-office operations. Responsibilities include handling client interactions, managing financial transactions, and contributing to the overall efficiency of outpatient health facilities.

Q2: How does Equity Afia promote a positive work environment?

A2: Equity Afia fosters a positive work environment through a collaborative team culture, continuous learning opportunities, and recognition of employees’ contributions. We prioritize the well-being of our team, promoting a healthy work-life balance.

Q3: Are there growth opportunities for employees within Equity Afia?

A3: Yes, Equity Afia is committed to the professional development of its employees. We provide opportunities for skill enhancement, career advancement, and internal promotions based on performance and capabilities.

Q4: What qualities does Equity Afia value in its team members?

A4: Equity Afia values individuals who exhibit excellent communication skills, a customer service-oriented mindset, adaptability, and a commitment to maintaining high standards of professionalism.

Q5: How does the recruitment process at Equity Afia work?

A5: The recruitment process at Equity Afia involves a thorough review of applications, shortlisting of candidates, interviews, and assessments. Successful candidates will be contacted for further stages in the process.

Q6: What training opportunities are available for new hires?

A6: New hires at Equity Afia undergo comprehensive training programs to familiarize them with our systems, values, and service standards. We ensure that our team members are well-equipped to excel in their roles.

Q7: How does Equity Afia support diversity and inclusion?

A7: Equity Afia is committed to attracting and retaining a diverse workforce. We believe in equal opportunities for all, irrespective of race or background, and promote an inclusive workplace culture.

Q8: Is there room for innovation and creativity in the Front Office Receptionist/Cashier role?

A8: Yes, we encourage innovation and creativity in all roles, including Front Office Receptionist/Cashier. Team members are empowered to suggest improvements and contribute ideas that enhance our service delivery.

Q9: Does Equity Afia charge any application or recruitment fees?

A9: No, Equity Afia is an equal opportunity employer and does not charge any application or recruitment fees. Our recruitment process is transparent and free for all applicants.

Q10: How does Equity Afia contribute to community health beyond its facilities?

A10: Equity Afia is actively involved in community health initiatives, conducting outreach programs, health education campaigns, and collaborating with local organizations to promote overall well-being in the communities we serve.

Possible Front Office Receptionist/Cashier Interview Questions With Answers

Q1: How do you prioritize tasks in a fast-paced front-office environment?

A1: In a fast-paced environment, I prioritize tasks by assessing urgency and importance. I create a daily task list, focusing on critical duties first, and efficiently manage my time to ensure all responsibilities are met.

Q2: How do you handle challenging interactions with clients?

A2: I approach challenging interactions with empathy and active listening. I remain calm, address concerns professionally, and seek solutions to ensure a positive experience for the client.

Q3: Can you share an experience where your attention to detail made a significant impact on financial transactions?

A3: In my previous role, meticulous attention to detail ensured accurate financial transactions. This precision not only maintained financial integrity but also contributed to the overall efficiency of the front-office processes.

Q4: How do you stay updated on industry trends and changes in healthcare administration?

A4: I stay informed through continuous learning, attending relevant workshops, and participating in online courses. I also actively engage in industry forums to stay abreast of healthcare administration trends.

Q5: How do you contribute to a positive team culture in a professional setting?

A5: I contribute to a positive team culture by fostering open communication, offering support to colleagues, and actively participating in team activities. I believe in collaboration and creating a harmonious work environment.

Q6: Can you provide an example of a situation where you had to adapt to a sudden change in procedures?

A6: In a previous role, a sudden change in procedures required quick adaptation. I efficiently adjusted my workflow, sought guidance as needed, and ensured a smooth transition without compromising on quality or efficiency.

Q7: How do you handle confidential information, and what measures do you take to maintain privacy?

A7: I adhere to strict confidentiality protocols, ensuring secure storage and restricted access to sensitive information. I am committed to maintaining the privacy and trust of clients and the organization.

Q8: How do you incorporate technology in your daily tasks as a Front Office Receptionist/Cashier?

A8: I leverage technology for efficient record-keeping, appointment scheduling, and financial transactions. This not only enhances accuracy but also streamlines front-office operations for a seamless client experience.

Q9: What motivated you to pursue a career as a Front Office Receptionist/Cashier with Equity Afia?

A9: I am motivated by Equity Afia’s commitment to providing accessible and standardized healthcare. I am eager to contribute my skills to an organization that aligns with my values and is dedicated to improving the health of communities.

Q10: How do you handle situations where there is an influx of clients, and you need to manage both reception and cashier duties simultaneously?

A10: I prioritize tasks based on urgency, ensuring clients are attended to promptly. Clear communication with clients about any potential wait times, along with efficient multitasking, allows me to manage both reception and cashier duties effectively.

Best wishes on your application! Equity Afia is dedicated to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application/recruitment fees. Thank you for considering a career with us.

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