Food Production and Services Manager – Kisumu, Kenya | Aga Khan Health Services

Food Production and Services Manager – Kisumu, Kenya | Aga Khan Health Services

Job Overview

Food Production and Services Manager
Location: Kisumu, Kenya
Aga Khan Health Services is a reputable healthcare provider with a strong presence in East Africa. The Aga Khan Hospital in Kisumu is an integral part of the Aga Khan Development Network, offering world-class medical care. The hospital has been recognized for its excellence, achieving ISO 9001:2015 certification and ISO 15189:2012 accreditation for laboratory services, among other distinctions.

We are currently seeking a Food Production and Services Manager to join our dynamic team in Kisumu and help drive the delivery of high-quality hospitality services across our facilities.

Key Responsibilities

1. Strategic Planning and Departmental Oversight

The Food Production and Services Manager will be responsible for:

• Developing and aligning strategies for the hospitality and support services departments.
• Managing the department’s budget, vendor relations, and overall operational activities.
• Optimizing operational efficiency by implementing sustainable initiatives that foster a productive and collaborative working environment.

2. Staff Development and Capacity Building

• Overseeing staff development initiatives to ensure team members possess the necessary skills and qualifications.
• Organizing training programs aimed at building capacity and improving departmental efficiency.
• Creating a positive work environment that encourages professional growth and development.

3. Budgeting and Resource Management

• Preparing and managing the departmental budget on an annual basis, ensuring fiscal responsibility.
• Maintaining monthly reports to track financial performance, resources, and inventory of essential equipment and supplies.
• Ensuring cost-effectiveness through optimal resource utilization.

4. Quality Standards and Continuous Improvement

• Monitoring and evaluating departmental performance to drive continuous improvement.
• Participating in quality assurance initiatives to ensure compliance with hospitality industry standards.
• Maintaining the department’s HACCP certification and enforcing food safety protocols.

5. Client Experience and Customer Satisfaction

• Designing innovative approaches to enhance client experiences through healthy menu options, reward programs, and special events.
• Handling customer complaints and resolving issues in a timely and professional manner.
• Managing client expectations and maintaining high standards of customer service.

6. Emergency Response

• Responding to emergency calls promptly and ensuring all relevant information is communicated efficiently to the necessary personnel.

Required Qualifications

1. Education

• Bachelor’s Degree in Business Administration, Hotel Management, or a related field is required.
• Candidates with a Diploma in Hotel Management coupled with significant management experience may also be considered.

2. Experience

• A minimum of 3 years of experience in a similar role is required, preferably within the healthcare or hospitality sectors.

3. Skills and Competencies

• Strong leadership and staff management skills.
• Excellent budgeting and resource management abilities.
• A commitment to maintaining high-quality service standards.
• Effective communication and problem-solving skills to manage client expectations and resolve complaints.

About the Employer: Aga Khan Health Services

The Aga Khan Health Services (AKHS) is part of one of the most comprehensive private non-profit health systems in the developing world, serving communities in East Africa, Central, and South Asia. With a commitment to improving healthcare delivery, AKHS operates over 200 health facilities, including hospitals in Kenya, Pakistan, Tanzania, Afghanistan, and India. The Kisumu branch is one of the key facilities in the network, known for providing top-tier medical care and support services.

Region: Eastern Africa | Location: Kisumu, Kenya

As part of the Aga Khan Health Services, the Kisumu facility plays a pivotal role in the healthcare ecosystem of the region, providing crucial services to the community and surrounding areas.

How to Apply

Interested candidates should apply online by September 20, 2024. To submit your application, please visit the following link: Apply Now.

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Note:

The Aga Khan Health Services is an equal opportunity employer. We encourage candidates of all backgrounds to apply and do not charge any application fees at any stage of the recruitment process.

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