Food and Beverage Supervisor – Amboseli Sopa Lodge

Food and Beverage Supervisor – Amboseli Sopa Lodge

Position: Food and Beverage Supervisor

Location: Amboseli Sopa Lodge

Application Deadline: June 10th, 2024

Submit Applications to: hr.kenya@sopalodges.com

Introduction

Welcome to Amboseli Sopa Lodge, where we strive to create memorable experiences for our guests by delivering exceptional service. We are currently seeking a passionate and dedicated Food and Beverage Supervisor to join our team. This is an exciting opportunity to be part of a dynamic team, ensuring that our guests receive the highest level of service while enjoying the unique and beautiful environment of Amboseli.

The Sopa Work Ethic

At Sopa Lodges, we are committed to exceeding our guests’ expectations. Our values are at the core of everything we do:

• Guest Satisfaction: We strive to understand and meet the needs of our guests.
• Pride in Our Work: We take pride in our presentation and communication.
• Integrity: We act honestly and ethically, even when no one is watching.
• Initiative and Creativity: We find innovative solutions to problems.
• Teamwork: We collaborate across departments to deliver excellent service.
• Passion and Dedication: We are committed to going the extra mile for our guests.
• Making Guests Feel Special: We aim to create memorable experiences for every guest.
• Representing Our Brand and Country: We proudly represent our hotel group and Kenya to guests from around the world.

Key Duties and Responsibilities

As a Food and Beverage Supervisor, you will play a crucial role in ensuring the smooth operation of our food and beverage services. Your responsibilities will include:

• Guest Service: Ensuring Food & Beverage Waiters recommend and serve food and beverage items to guests as needed.
• Sales: Encouraging continuous suggestive selling and up-selling.
• Order Accuracy: Overseeing the accurate taking and processing of food and beverage orders.
• POS Assistance: Assisting Waiters in processing orders on the Point of Sale system.
• Restaurant Management: Checking restaurant layout, mise-en-place, and cleanliness.
• Service Standards: Ensuring service sequences and standards are maintained.
• Staff Management: Monitoring punctuality and lateness, allocating duties, and stations to service personnel.
• Billing: Assisting in processing and ensuring correct presentation of bills, including credit card payments.
• Briefing and Strategy: Conducting daily briefings and developing shift strategies based on business forecasts.
• Stock Management: Performing weekly/monthly stock takes and maintaining operating equipment.
• Training: Participating in the orientation, induction, and training of new staff.
• SOP Enforcement: Enforcing and maintaining standard operating procedures with the aid of restaurant checklists.
• Presence: Maintaining a strong presence on the floor.
• Grooming and Hygiene: Ensuring staff personal grooming and hygiene standards are met.
• Special Requests: Communicating special requests and guest preferences to the Chef.
• Opening and Closing Duties: Coordinating opening and closing duties.
• Work Environment: Creating a courteous, friendly, and professional work environment.
• Team Spirit: Encouraging good team spirit amongst all staff.
• Service Knowledge: Being knowledgeable of all services offered by the Hotel and promoting other hotel products to guests.
• Menu Knowledge: Having full knowledge of food and beverage menus.
• Additional Duties: Performing any other duties as assigned by management.

Qualifications

To be considered for this role, you should have:

• Experience: Prior hospitality experience, especially in restaurant and administrative roles.
• Education: Hospitality certification or vocational education is a strong plus.
• Skills: Good problem-solving ability, professional demeanor, excellent communication skills, and attention to detail.
• Supervisory Experience: Previous supervisory experience is strongly encouraged.
• Work Experience: At least 3+ years of experience working in 80+ rooms full-service hospitality operations at a restaurant.

Work Environment

At Amboseli Sopa Lodge, we pride ourselves on our welcoming and inclusive work environment. As part of our team, you will enjoy:

• Beautiful Location: Working in the stunning Amboseli National Park, surrounded by nature.
• Supportive Team: A collaborative and supportive team culture.
• Professional Growth: Opportunities for professional development and career advancement.
• Competitive Benefits: We offer a competitive salary and benefits package, including health insurance, retirement plans, and more.

Application Process

To apply for the position of Food and Beverage Supervisor, please submit your application by email to hr.kenya@sopalodges.com, quoting “Food and Beverage Supervisor” in the email header no later than June 10th, 2024. Your application should include a detailed CV and a covering letter demonstrating how your skills and experience make you the ideal candidate for this position. Confidentiality is assured, and only shortlisted candidates will be contacted.

Equal Opportunity Employer

At Amboseli Sopa Lodge, we are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application or recruitment fee, whether refundable or not.

We wish you the best in your application process and look forward to welcoming you to our team!