Food and Beverage Assistant – Karen Country Club, Nairobi, Kenya

Food and Beverage Assistant – Karen Country Club, Nairobi, Kenya

Company Overview

The Karen Country Club is a prestigious and family-oriented golf club, established in 1937. As one of Kenya’s oldest golf clubs, our expansive 18-hole course is set on the historic coffee estate once developed by Danish pioneer Karen Blixen, whose story was famously portrayed in the film Out of Africa. Our commitment is to provide an exceptional experience for our members and guests in a setting that honors our rich heritage.

Job Summary

We are seeking a dedicated Food and Beverage Assistant to join our team at Karen Country Club in Nairobi, Kenya. This full-time position offers an exciting opportunity for a passionate individual to contribute to our renowned hospitality services. The successful candidate will ensure the highest standards of food and beverage quality, manage staff effectively, and coordinate events and revenue-generating activities.

Key Responsibilities

Food and Beverage Management

• Ensure proper upkeep of food and beverage products and outlets.
• Perform regular inspections of all food outlets to maintain cleanliness and high standards.
• Oversee service and culinary presentations, ensuring consistency in quality across all venues.

Employee Management

• Coach, motivate, and develop departmental staff, ensuring high-quality service delivery.
• Liaise with the Human Resource Department to conduct interviews and manage performance appraisals.
• Address staff performance issues in collaboration with the F&B Manager and HR Department.
• Ensure staff compliance with grooming standards, uniforms, and name tags.
• Organize and oversee training programs for staff and supervisors.
• Plan and manage staff schedules throughout the year to adhere to the leave policy.
• Enforce Standard Operating Procedures (SOPs) and health and safety guidelines.

Service Standards and Quality

• Gather and analyze feedback from members and guests to propose service improvements.
• Ensure adequate staffing levels for daily operations.
• Collaborate with the Executive Chef to ensure timely and high-quality food delivery.
• Maintain food and beverage inventories to ensure availability and quality.

Revenue Generation and Events Coordination

• Coordinate internal and external conferences and events efficiently.
• Review and manage banquet and function requirements to optimize service and sales.
• Upsell Club services and facilities, including telemarketing to members.
• Set and achieve Food & Beverage and events targets each quarter.
• Ensure timely documentation and invoicing for accurate billing.

Qualifications and Skills

Academic Qualifications

• Degree in Hospitality Management.
• Diploma in Food and Beverage Management.

Experience

• 5-6 years of progressive experience in a similar role within a reputable establishment.
• Experience with ERP systems is an advantage.

Skills and Attributes

• Excellent leadership and communication skills.
• Strong interpersonal and organizational skills, with meticulous attention to detail.
• Effective people management abilities and a collaborative team player.
• Ability to work with diverse staff levels, demonstrating resilience and adaptability.

Company Culture and Benefits

At Karen Country Club, we value excellence and dedication. We offer a dynamic work environment where employees are encouraged to grow and develop their skills. Join us to be part of a legacy of distinguished service and hospitality.

Application Instructions

To apply for the Food and Beverage Assistant position, please submit your CV and copies of relevant documents to:

Email: recruitment@karen.or.ke

Subject: Food and Beverage Assistant Application

Closing Date: 19 August 2024

TELEGRAM CHANNEL

We are committed to diversity and equality in our hiring practices and encourage applications from all qualified individuals. Karen Country Club does not charge any application or recruitment fees.