• Internship
  • Nairobi

AMREF Flying Doctors



1.1 Job Title: Flight Operations Intern
1.2 Reporting to: Flight Operations Manager
1.3 Number of Positions: Two (2)
1.4 Unit: Operations
1.5 Physical Location: AMREF Flying Doctors, Wilson Airport, Nairobi


The primary purpose of this position is to assist in the efficient coordination of flight operations, ensuring safety and compliance with aviation regulations. The role involves supporting flight planning, maintaining effective communication with aircraft commanders, monitoring flight operations, and providing administrative support to the Operations Department as per Kenya Civil Aviation Regulations and Company Policy.


Flight Planning

  • Assist the flight operations in coordinating and executing daily flight operations in alignment with client expectations and aviation requirements.
  • Contribute to flight planning and dispatch processes, adhering to company Standard Operating Procedures (SOPs) under supervision.
  • Ensure timely completion and submission of flight plans for active flights.
  • Facilitate clearance processes by delivering manifests to immigration offices.
  • Maintain comprehensive records, including flight and event logs, aircrew flying records, and operations records for inbound and outbound flights.

Flight Monitoring & Effective Communication

  • Establishing and managing air-to-ground and point-to-point radio communication with aircraft commanders.
  • Assisting with data entry of all relevant flight information into the company database system as well as post-flight filing of flight operations documents, for monitoring purposes.
  • Establish and manage air-to-ground and point-to-point radio communication with aircraft commanders.
  • Assist in data entry of relevant flight information into the company’s database system and post-flight filing of documents for monitoring purposes, in liaison with the supervisor.

Flight Operations Administration

  • Offering administrative assistance to the Operations Department, including tasks such as organizing and replenishing stationery supplies to align with departmental demands.
  • Attending to any additional work-related assignments delegated by the Operations Manager, and duty officer.
  • Provide administrative assistance to the Operations Department, such as organizing and replenishing stationery supplies according to departmental needs.
  • Attend to additional work-related assignments as delegated by the Operations Manager and duty officer.


4.1 Minimum Education

  • Diploma in Flight Operations/Dispatch.
  • Knowledge of radio communication.
  • Proficiency in computer applications (Word, Excel, PowerPoint, Outlook, Internet).

4.2 Skills and Competencies

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills.
  • Effective time management.
  • Ability to work with teams and within a team.
  • Dependable, flexible and the capability to work in a fast-paced environment.
  • Ability to learn
  • Self-motivated and confident.
  • Detail-oriented.


AMREF Flying Doctors operate within a twenty-four-hour work environment due to the nature of its operations.


Are you enthusiastic about joining the leading and most innovative aero-medical solutions provider in Africa? Visit our website at AMREF Flying Doctors Careers or submit your application via our secure online portal. Please include an updated CV and a cover letter demonstrating how you meet the qualifications for the position. The application closing date is Sunday, 10 March 2024. Only shortlisted candidates will be contacted.

Please note that AMREF Flying Doctors does not require applicants to pay any fees at any stage of the recruitment and selection process and has not retained any agents for recruitment purposes. While AMREF Flying Doctors may use various job boards to extend its reach, all vacancies are published on our official website under the Career Opportunities page and on our official social media pages. Official communications from AMREF Flying Doctors will always come from a @flydoc.org email address.

AMREF Flying Doctors is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Amref is an equal-opportunity employer and maintains a non-smoking environment policy.




Expert Tips To Be A Successful Applicant for Flight Operations Intern

  1. Demonstrate Attention to Detail: Showcase your ability to meticulously handle flight planning details and administrative tasks.
  2. Highlight Communication Skills: Emphasize your proficiency in verbal and written communication, essential for effective coordination with aircraft commanders.
  3. Illustrate Adaptability: Provide examples of how you’ve thrived in fast-paced environments, showcasing your flexibility and ability to handle dynamic situations.
  4. Showcase Teamwork: Share experiences where you’ve successfully collaborated within a team, essential for smooth flight operations.
  5. Emphasize Time Management: Describe instances where you’ve effectively managed time, crucial for meeting tight deadlines in flight planning.
  6. Express Eagerness to Learn: Demonstrate your enthusiasm for learning and growing within the aviation industry, indicating your potential for development in the role.
  7. Exhibit Problem-Solving Skills: Provide examples of how you’ve resolved challenges or discrepancies in previous roles, essential for ensuring smooth flight operations.
  8. Highlight Computer Proficiency: Showcase your proficiency in computer applications, particularly relevant for data entry and record-keeping tasks.
  9. Express Commitment to Safety: Emphasize your dedication to safety protocols and compliance with aviation regulations, integral to the success of flight operations.
  10. Personalize Your Application: Tailor your CV and cover letter to highlight relevant experiences and skills that align with the requirements of the Flight Operations Intern role at AMREF Flying Doctors.


[Your Name]
[Your Address]
[City, State, Zip Code]
[Your Email Address]
[Your Phone Number]


[Recipient’s Name]
AMREF Flying Doctors
Wilson Airport

Dear [Recipient’s Name],

I am writing to express my interest in the Flight Operations Intern position at AMREF Flying Doctors, as advertised. With a Diploma in Flight Operations/Dispatch and a keen understanding of radio communication, coupled with my proficiency in various computer applications, including Word, Excel, and PowerPoint, I am confident in my ability to contribute effectively to your team.

During my studies and previous experiences, I have developed strong communication skills, both verbal and written, essential for effective coordination and collaboration within flight operations. Additionally, my attention to detail and ability to manage time efficiently have equipped me to handle the fast-paced environment inherent in aviation operations.

I am particularly drawn to AMREF Flying Doctors’ commitment to innovation and excellence in aero-medical solutions in Africa. I am eager to bring my passion for aviation and dedication to safety to contribute to your organization’s mission.

Thank you for considering my application. I am excited about the opportunity to further discuss how my skills and experiences align with the needs of AMREF Flying Doctors. I look forward to the possibility of contributing to your team and learning from industry experts.

Yours sincerely,
[Your Name]

Frequently Asked Questions

1. What is the primary responsibility of a Flight Operations Intern?

  • The primary responsibility is to assist in the efficient coordination of flight operations, ensuring safety and compliance with aviation regulations.

2. How can I apply for the Flight Operations Intern position?

  • You can apply through our website’s career portal or by submitting your application via our secure online portal.

3. Is prior experience required for this position?

  • While prior experience is not mandatory, candidates with relevant experience or qualifications will be preferred.

4. What are the working hours for Flight Operations Interns?

  • AMREF Flying Doctors operates within a twenty-four-hour work environment due to the nature of its operations, so flexibility in working hours is required.

5. How will I be notified if I am shortlisted for an interview?

  • Shortlisted candidates will be contacted via email or phone to schedule an interview.

6. Are there opportunities for career advancement within AMREF Flying Doctors?

  • Yes, AMREF Flying Doctors is committed to providing opportunities for career growth and development for its employees.

7. Does AMREF Flying Doctors provide training for Flight Operations Interns?

  • Yes, training will be provided to ensure that interns are equipped with the necessary skills and knowledge to perform their duties effectively.

8. What benefits are offered to Flight Operations Interns?

  • Interns may be eligible for benefits such as professional development opportunities, access to company resources, and networking events.

9. Is there room for creativity and innovation in this role?

  • Yes, AMREF Flying Doctors encourages creativity and innovation to improve processes and enhance overall efficiency in flight operations.

10. How can I stay updated on the status of my application?

  • You can check the status of your application by logging into our career portal or by contacting our HR department directly for updates.

Possible Flight Operations Intern Interview Questions With Answers

1. Question: Can you explain your understanding of flight operations and why you are interested in pursuing a career in this field?

Answer: Flight operations involve the planning, execution, and monitoring of aircraft flights. As an intern, I’m particularly interested in gaining hands-on experience in areas such as flight planning, dispatch, and coordination with air traffic control. I’m passionate about aviation and fascinated by the complexities involved in ensuring the safe and efficient movement of aircraft. This internship presents an excellent opportunity for me to learn from industry professionals and contribute to the success of flight operations.

2. Question: How do you prioritize tasks and manage time effectively in a fast-paced aviation environment?

Answer: Prioritizing tasks in flight operations is crucial for maintaining safety and efficiency. I believe in utilizing tools such as checklists and time management techniques to organize my workflow. Additionally, I am adaptable and remain calm under pressure, allowing me to focus on critical tasks while effectively managing competing priorities. Clear communication with team members and a proactive approach to problem-solving also contribute to efficient time management in a dynamic aviation environment.

3. Question: Can you provide an example of a challenging situation you faced in a team setting and how you resolved it?

Answer: During a group project in my aviation studies, we encountered discrepancies in our flight plan calculations due to conflicting data sources. Recognizing the importance of accuracy in flight planning, I facilitated open communication within the team to address the issue collaboratively. We conducted a thorough review of the data, identified the source of the discrepancies, and worked together to reconcile the differences. By leveraging each team member’s strengths and maintaining a solution-oriented mindset, we successfully resolved the challenge and delivered a revised flight plan that met all requirements.

4. Question: How do you ensure compliance with regulatory requirements and safety standards in flight operations?

Answer: Compliance with regulatory requirements and safety standards is paramount in flight operations. I stay informed about the latest regulations and standards relevant to aviation operations through continuous learning and professional development. Additionally, I adhere to established procedures and protocols, conduct thorough pre-flight checks, and remain vigilant during all phases of flight. Regular training and proficiency assessments help me stay current with industry best practices and maintain a high level of safety awareness in my work.

5. Question: How do you handle unexpected changes or disruptions in flight operations?

Answer: Flexibility and adaptability are essential qualities in handling unexpected changes or disruptions in flight operations. I remain calm and composed when faced with unexpected challenges, quickly assessing the situation and identifying viable solutions. Effective communication with stakeholders, including pilots, air traffic controllers, and ground personnel, is key to coordinating responses and minimizing disruptions. By staying proactive and maintaining situational awareness, I can efficiently navigate unforeseen circumstances and ensure the continued safety and efficiency of flight operations.

6. Question: What relevant technical skills or software proficiency do you possess that would contribute to our flight operations team?

Answer: I have experience with various flight planning software and tools, including [mention specific software/tools]. Additionally, my proficiency in [mention technical skills] allows me to analyze data, perform calculations, and generate accurate flight plans efficiently. I am also familiar with [mention any relevant technical systems or equipment], enabling me to troubleshoot issues and provide support as needed in flight operations.

7. Question: How do you stay updated with industry trends and advancements in aviation technology?

Answer: I actively engage in industry forums, participate in professional development opportunities, and subscribe to reputable aviation publications to stay informed about industry trends and advancements in aviation technology. Networking with industry professionals and attending conferences or seminars further enhances my understanding of emerging technologies and best practices in flight operations. By staying proactive in my learning and seeking out opportunities for knowledge exchange, I ensure that I remain current with the latest developments in the aviation industry.

8. Question: Can you discuss a time when you demonstrated strong attention to detail in a critical aviation task?

Answer: During my internship at [mention previous aviation-related experience], I was responsible for conducting pre-flight inspections on aircraft to ensure compliance with safety regulations. On one occasion, I identified a minor discrepancy in the aircraft’s maintenance log that had the potential to impact flight safety. I immediately notified the maintenance team, and the issue was promptly addressed before the aircraft was cleared for flight. My attention to detail and commitment to thoroughness in performing pre-flight checks helped mitigate potential risks and maintain the highest standards of safety in aviation operations.

9. Question: How do you approach teamwork and collaboration in a multicultural aviation environment?

Answer: In a multicultural aviation environment, I value diversity and recognize the importance of effective communication and collaboration across cultural boundaries. I actively listen to diverse perspectives, respect differing opinions, and foster an inclusive team culture where every member feels valued and empowered to contribute their unique insights. By leveraging the strengths of a multicultural team and embracing diversity, we can enhance decision-making, problem-solving, and overall performance in flight operations.

10. Question: Why do you believe you are the right candidate for this flight operations internship, and what do you hope to achieve during your time with us?

Answer: I am confident that my combination of academic background, technical skills, and passion for aviation makes me a strong candidate for this flight operations internship. I am eager to apply my knowledge and enthusiasm to contribute to the success of your team while gaining valuable hands-on experience in flight operations. During my time with your organization, I hope to learn from experienced professionals, expand my skill set, and make meaningful contributions to the efficiency and safety of flight operations.


To apply for this job please visit flydoc.org.

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