Full Time
  • Full Time
  • Nairobi

Milan Lounge


JOB TITLE: F&B Supervisor and Waiter/Waitress

Location: The Mirage Westlands Tower, 2nd Floor


Welcome to Milan Lounge, where we craft exceptional experiences through outstanding service and exquisite cuisine. We are currently seeking passionate individuals to join our team as F&B Supervisors and Waiters/Waitresses. If you thrive in a dynamic environment, excel in customer service, and have a flair for hospitality, we want to hear from you. Join us in creating memorable moments for our guests and be part of a team committed to excellence.

Job Summary:

As an F&B Supervisor, you will oversee the daily operations of the food and beverage department, ensuring high standards of service delivery and customer satisfaction. Your role will involve managing staff, coordinating events, and maintaining inventory levels to meet business objectives.

As a Waiter/Waitress, you will be the face of Milan Lounge, providing attentive service to our guests and creating a welcoming atmosphere. Your responsibilities will include taking orders, serving food and beverages, and attending to customer inquiries to ensure a seamless dining experience.

Key Responsibilities:

F&B Supervisor:

  • Manage and motivate the F&B team to deliver exceptional service.
  • Coordinate daily operations, including staff scheduling and workflow management.
  • Oversee inventory control and ordering to maintain optimal stock levels.
  • Ensure compliance with health and safety regulations and company policies.
  • Handle guest inquiries and resolve any issues promptly and courteously.
  • Collaborate with management to develop and implement strategies for business growth.


  • Greet guests warmly and guide them through the dining experience.
  • Take accurate food and beverage orders and relay them to the kitchen staff.
  • Serve meals and beverages promptly and according to service standards.
  • Anticipate guest needs and provide personalized recommendations as needed.
  • Maintain cleanliness and organization of the dining area and service stations.
  • Handle payments and process transactions accurately.


F&B Supervisor:

  • Previous experience in a supervisory role in the hospitality industry.
  • Strong leadership and communication skills.
  • Excellent organizational and time management abilities.
  • Knowledge of food and beverage operations and industry trends.
  • Ability to work flexible hours, including evenings and weekends.


  • Prior experience in a similar role preferred but not required.
  • Customer-focused with a positive attitude and friendly demeanor.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Good communication and interpersonal skills.
  • Attention to detail and a passion for delivering exceptional service.


  • Competitive salary based on experience and performance.
  • Opportunities for career advancement and professional development.
  • Staff meals provided during shifts.
  • Employee discounts on food, beverages, and merchandise.
  • Flexible scheduling options to accommodate work-life balance.

Culture and Environment:

At Milan Lounge, we foster a culture of collaboration, respect, and continuous improvement. Our team members are valued for their unique talents and contributions, and we are committed to creating an inclusive and supportive work environment where everyone can thrive. Join us in shaping memorable experiences for our guests and building lasting connections within our community.

How to Apply:

Interested candidates are invited to attend our walk-in interviews on Thursday, April 25th, starting at 12 PM at Milan Lounge, located on the 2nd floor of The Mirage Westlands Tower. Please bring a copy of your CV and be prepared to showcase your passion for hospitality and customer service.







Dear [Hiring Manager’s Name],

I am writing to express my interest in the F&B Supervisor position at Milan Lounge, as advertised. With a proven track record of leadership in the hospitality industry and a passion for delivering exceptional guest experiences, I am confident in my ability to contribute to your team’s success.

Throughout my career, I have gained valuable experience in managing food and beverage operations, optimizing workflow efficiencies, and leading teams to achieve service excellence. I thrive in dynamic environments where I can leverage my communication skills and attention to detail to exceed customer expectations and drive business results.

I am particularly drawn to Milan Lounge’s commitment to creating memorable moments for guests and fostering a culture of collaboration and respect among team members. I am excited about the opportunity to contribute to your continued success and help elevate the dining experience for your patrons.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of Milan Lounge. Please find my resume attached for your review. I am available at your earliest convenience for an interview.


[Your Name]


  1. Tailor your resume and cover letter to highlight relevant experience and skills in food and beverage operations and leadership.
  2. Showcase your passion for hospitality and commitment to delivering exceptional service in your interactions with the hiring team.
  3. Research Milan Lounge and familiarize yourself with their values and culture to demonstrate genuine interest and enthusiasm for the role.
  4. Prepare examples of your past successes in managing teams and improving operational efficiency to share during the interview.
  5. Dress professionally and arrive punctually for the interview to make a positive first impression.
  6. Be prepared to discuss your approach to handling challenging situations and resolving guest inquiries or complaints effectively.
  7. Demonstrate strong communication skills and the ability to collaborate with diverse teams to achieve common goals.
  8. Ask thoughtful questions about the company’s goals and expectations for the role to show your interest and engagement.
  9. Follow up with a thank-you email or note after the interview to express gratitude for the opportunity and reiterate your interest in the position.
  10. Stay informed about industry trends and developments to demonstrate your commitment to continuous learning and professional growth.

Possible F&B Supervisor Interview Questions With Answers:

  1. Can you describe your previous experience in supervising food and beverage operations?
    • Answer: In my previous role as F&B Supervisor at XYZ Hotel, I was responsible for overseeing the day-to-day operations of the restaurant and banquet facilities. I managed a team of servers and kitchen staff, coordinated event setups, and ensured compliance with health and safety regulations.
  2. How do you handle difficult situations or conflicts among team members?
    • Answer: I believe in addressing issues proactively and fostering open communication among team members. When conflicts arise, I listen to all parties involved, identify the root cause of the problem, and work collaboratively to find a resolution that meets everyone’s needs.
  3. How do you ensure that service standards are consistently met during busy periods?
    • Answer: During peak hours, I prioritize effective communication and streamlined workflows to maintain service excellence. I assign specific roles and responsibilities to team members, conduct regular quality checks, and provide additional support as needed to ensure smooth operations.
  4. What strategies would you implement to increase customer satisfaction and loyalty?
    • Answer: I would focus on enhancing the overall dining experience by personalizing service, soliciting feedback from guests, and implementing innovative initiatives such as loyalty programs or special promotions. Building rapport with customers and exceeding their expectations is key to fostering loyalty.
  5. How do you stay updated on industry trends and best practices in food and beverage service?
    • Answer: I actively seek out opportunities for professional development, attend industry conferences, and engage in networking events to stay informed about emerging trends and innovations. I also encourage my team members to share their insights and experiences to promote a culture of continuous learning.

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We are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application/recruitment fee, whether refundable or not.


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