F&B Outlets Manager – Nairobi, Kenya

F&B Outlets Manager – Nairobi, Kenya

Application Deadline: August 21, 2024
Department: Food & Beverage
Employment Type: Fixed Term – Full Time
Location: Nairobi, Kenya
Workplace Type: Onsite

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Overview

The role of F&B Outlets Manager at Villa Rosa Kempinski Nairobi is a pivotal position responsible for delivering an exceptional guest experience across all Food & Beverage (F&B) outlets. The successful candidate will lead a dedicated team, working closely with culinary experts to ensure that every service meets the high standards of the Kempinski brand. This is an opportunity to join a prestigious five-star hotel known for its luxurious offerings and commitment to excellence. If you are passionate about hospitality, possess a keen eye for detail, and have a track record of driving both guest satisfaction and revenue, this role is for you.

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Key Responsibilities

Leadership and Team Management

• Report to: Head of Department/Assistant Head of Department.
• Supervise: Assistant Restaurant Managers, Outlet Managers, Restaurant Supervisors, Head Waiters/Waitresses, Waiters/Waitresses, Hosts/Hostesses, and Outlet Cashiers.
• Set a positive example by adhering to the hotel’s dress code and Kempinski grooming standards. Always maintain a high standard of personal appearance and hygiene.
• Provide professional and courteous service at all times and ensure that all employees of the assigned outlets follow your example.
• Ensure that the place of work and surrounding area are kept clean and organized at all times.

Operational Excellence

• Execute and demand the highest level of service and set-up standards from the team.
• Have in-depth knowledge of all services and products offered by the hotel.
• Thoroughly understand the concept of each outlet and ensure all employees are trained accordingly.
• Lead by example in terms of service, product knowledge, and guidance that reflects the outlet’s concept.
• Actively participate in menu design in collaboration with the culinary team. Organize tastings for daily dishes and new menus.
• Stay informed about the local restaurant scene and gastronomic trends to maintain a competitive edge.

Financial Management

• Efficiently manage the outlet’s costs and expenses while maintaining high-quality standards.
• Drive top-line revenue and profit by implementing effective up-selling strategies for all items offered by the department.
• Assist in preparing the outlet’s budget and conduct monthly inventory of operating supplies and equipment.

Guest Satisfaction

• Monitor and constantly improve quality and guest satisfaction using tools such as the Kempinski Experience Survey.
• Handle guest inquiries and complaints in a courteous and efficient manner, ensuring follow-up actions are taken.
• Conduct daily pre-shift meetings to brief employees on preparation, guest profiles, service, and menu details.

Administrative Duties

• Produce and present reports and analyses of the outlets’ performance during monthly meetings.
• Implement a flexible work schedule based on business patterns and ensure effective payroll control.
• Establish and maintain a pool of qualified and trained full-time and part-time employees in conjunction with the hotel’s Human Resources department.
• Update the outlet’s operations manual annually in collaboration with the Assistant Head of Department.

Compliance and Safety

• Ensure that opening and closing procedures established for the outlet are followed.
• Report any incidents that require disciplinary actions immediately to the Head of Department.
• Comply with all hotel management directives and respond to departmental changes as required.

Additional Responsibilities

• Serve as the Food & Beverage Duty Manager in the absence of the Head of Department or Assistant Head of Department.
• Assign responsibilities to subordinates, implementing a multi-tasking principle, and periodically check their performance.
• Undertake additional tasks and secondary duties as needed to meet the business and hotel needs.

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Skills, Knowledge, and Expertise

• Experience: Minimum of 3 years in a similar role within a 4 or 5-star hotel.
• Specialization: Italian restaurant experience is highly desirable.
• Competencies: Strong wine knowledge, dynamic personality, and a proven track record in revenue reporting and tracking.
• Communication: Excellent verbal and written communication skills.

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About Villa Rosa Kempinski Nairobi

Villa Rosa Kempinski Nairobi is a five-star luxury hotel situated on Chiromo Road, just a 5-minute drive from Nairobi’s city center and 20 km from Jomo Kenyatta International Airport. The hotel boasts 200 stylishly designed and tastefully decorated rooms and suites spread over 10 floors. Guests can enjoy dining at any of the five themed restaurants, host events in the various conference rooms, or unwind at Kempinski The Spa.

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Company Culture and Benefits

At Villa Rosa Kempinski, we are committed to creating a work environment that fosters growth, creativity, and a sense of belonging. Our employees are our most valuable asset, and we believe in recognizing and rewarding their contributions. Benefits include:

• Competitive Salary: We offer a transparent and competitive salary package.
• Health and Wellness: Access to health insurance, Kempinski The Spa, and wellness programs.
• Career Growth: Opportunities for professional development and career progression within the Kempinski brand.
• Work-Life Balance: We support flexible working arrangements to help our employees achieve a healthy work-life balance.
• Cultural Diversity: An inclusive environment where all employees, regardless of background, are valued and respected.

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How to Apply

If you are excited about the prospect of working with a world-renowned luxury brand and believe you have what it takes to excel in this role, we encourage you to apply.

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Apply Now BELOW by submitting your resume and a cover letter detailing your experience and qualifications. Please ensure that your application reaches us by August 21, 2024. Applications will be reviewed on a rolling basis, and the position will remain open until filled.