F&B Operations Manager – MGallery Nairobi Gigiri, Kenya

F&B Operations Manager – Nairobi, Kenya

Location: Nairobi, Kenya

Employment Type: Full-time
Job Category: Food & Beverage
Job Type: Permanent
Job Schedule: Full-Time

Company Overview

MGallery Hotel Collection is a prestigious selection of boutique hotels, each with its unique design and captivating stories to tell. Choosing to join MGallery is choosing to embrace a world of Memorable Moments that create unforgettable experiences for both guests and employees.

MGallery Nairobi Gigiri is an exciting new addition to the MGallery family, located in the prime area of Gigiri on Limuru Road. The hotel is designed to offer luxury and comfort with 105 elegantly appointed rooms and suites, four distinctive dining options including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar. Additional facilities include meeting rooms, a business centre, and wellness amenities such as a gym, pool, and spa. The hotel’s strategic location near Nairobi’s city centre and Village Market makes it an ideal choice for UN and NGO delegates, consultants, contractors, diplomats, leisure visitors, and the local community.

Job Summary

The F&B Operations Manager is a key player in the successful management of the hotel’s food and beverage outlets. The role requires a dynamic leader with a passion for excellence, who can drive the team to deliver top-notch service and exceptional guest experiences. The F&B Operations Manager will work closely with the culinary team to ensure that all operations run smoothly and efficiently, aligning with the hotel’s brand standards.

Key Responsibilities

• Oversee Daily Operations: Assist in managing the daily operations of all food and beverage outlets, ensuring that high standards of service and quality are consistently met.
• Inventory Management: Monitor inventory levels, order supplies as needed, and maintain optimal stock levels to ensure uninterrupted service.
• Compliance: Ensure strict adherence to health and safety regulations as well as hotel policies to create a safe and compliant working environment.
• Staff Management: Assist in recruiting, training, and supervising food and beverage staff, fostering a positive work environment that encourages professional growth.
• Scheduling & Cost Management: Effectively schedule staff shifts and manage labor costs to optimize operational efficiency.
• Performance Evaluation: Conduct regular performance evaluations, providing constructive feedback to help staff members improve and grow.
• Guest Relations: Address guest concerns and complaints promptly and professionally, ensuring guest satisfaction and loyalty.
• Guest Feedback: Monitor and analyze guest feedback, implementing improvements to enhance the overall guest experience.
• Budget Management: Assist in preparing and managing the departmental budget, monitoring revenue and expenses, and identifying opportunities to increase profitability.
• Menu Development: Collaborate with the culinary team to develop and update menus, ensuring they reflect current trends and guest preferences.
• Food Safety: Ensure compliance with food safety standards and regulations, maintaining the highest levels of hygiene and cleanliness.
• Event Coordination: Coordinate and oversee events, banquets, and special functions, ensuring they are executed flawlessly.
• Interdepartmental Coordination: Work closely with the sales and catering teams to ensure seamless communication and coordination for successful event execution.

Qualifications & Experience

• Educational Background: A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Professional Experience: A minimum of 2-3 years of experience in food and beverage management, preferably in a luxury hotel setting.
• Leadership Skills: Proven experience in a banqueting role as a manager or supervisor, with strong leadership and team management abilities.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff at all levels.
• Technical Proficiency: Proficiency in MS Office, Opera Systems, and other food & beverage management software is required.
• Regulatory Knowledge: In-depth knowledge of food safety and sanitation regulations.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Company Culture & Benefits

At MGallery Nairobi Gigiri, we pride ourselves on creating a welcoming and inclusive environment where employees feel valued and motivated. Our company culture emphasizes collaboration, creativity, and excellence, providing ample opportunities for professional growth and personal development. Employees enjoy a range of benefits, including:

• Competitive Salary: Transparent and competitive compensation packages that reflect your skills and experience.
• Growth Opportunities: Opportunities for career advancement within a global hotel chain.
• Work-Life Balance: Support for a healthy work-life balance with flexible scheduling options.
• Health & Wellness: Access to wellness facilities, including a gym, pool, and spa.
• Employee Recognition: A culture of recognition where your hard work and achievements are celebrated.

Application Process

If you are a passionate and experienced F&B professional looking to make your mark in a luxury hotel environment, we encourage you to apply for this exciting opportunity. The application process is straightforward:

1. Submit Your Application: Click the “Apply Now” button below to submit your application, including your CV and cover letter.
2. Review Process: Your application will be reviewed by our recruitment team, and shortlisted candidates will be contacted for an interview.
3. Interview & Selection: Successful candidates will be invited for an interview, where we will assess your suitability for the role.
4. Offer & Onboarding: If selected, you will receive an offer letter, and the onboarding process will begin.

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Additional Information

• Eligibility: Candidates must be eligible to live and work in Kenya.
• Application Deadline: Applications are reviewed on a rolling basis until the position is filled.

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By joining MGallery Nairobi Gigiri as an F&B Operations Manager, you will become part of a team that is dedicated to creating memorable moments for guests. If you have the qualifications and passion for excellence, we invite you to apply and embark on a rewarding career journey with us.

Best of Luck: The Kenyan Job Finder is committed to attracting and retaining the best employees from all races and backgrounds. We are an equal-opportunity employer and do not charge any application or recruitment fees, whether refundable or not.