Digital Client Support Analyst at Citigroup

Digital Client Support Analyst at Citigroup

Job Req ID: 23689887 | Location: Nairobi, Kenya | Job Type: On-Site/Resident | Job Category: Customer Service

Are you ready to take the next step in your career? Citigroup values its talented employees and strives to promote from within whenever possible. If you believe this open position aligns with your aspirations, we encourage you to apply today.

Why Our People Make the Difference:

At Citigroup, our success is driven by our exceptional people.

Join Our Dynamic Digital Client Support Team:

The Digital Client Support team collaborates closely with Citi Service teams, Bankers, and Product teams. As a Digital Client Support Analyst, you will be the first point of contact for our corporate and commercial clients. Your primary role will involve training and providing day-to-day assistance to clients. We require native Romanian language skills and an advanced level of English. Proficiency in Hungarian, Bulgarian, Czech, or Slovak is an advantage.

Your responsibilities will include assisting customers with Citi’s electronic banking platforms, resolving issues in coordination with Customer Service teams, and maintaining client and internal inquiries in Citi’s tracking system.

Responsibilities:

1. Single Point of Contact: Act as the primary contact for internal partners and external clients, working closely with key teams to identify and resolve issues.
2. Efficient Customer Service: Ensure customer inquiries are addressed promptly and efficiently, adhering to departmental standards.
3. Analytical Problem Solving: Conduct necessary analyses to meet client needs and communicate resolutions effectively.
4. Client Relationship Management: Develop and maintain client portfolios through regular calls and face-to-face interactions.
5. Issue Communication: Inform clients about problems such as system failures or market issues and provide regular updates on resolutions.
6. Risk Assessment: Appropriately assess risk in decision-making, with a focus on safeguarding Citigroup’s reputation and assets.
7. Training: Provide training for users of Citi’s electronic banking platforms, ranging from entry to advanced levels. Prepare both generic and client-specific training materials.

Requirements:

• Experience: 2+ years of relevant experience.
• Customer Service: Previous experience in customer service.
• Computer Skills: Adequate computer skills, including MS Office.
• Communication: Clear and concise written and verbal communication skills.
• Analytical: Strong investigative and analytical skills.
• Influence: Demonstrated ability to present concepts and influence change.
• Quality Focus: Consistently deliver high-quality customer service with a focus on building client relationships.
• Teamwork: Proven ability to work within a team environment with limited supervision.
• Technical Knowledge: Strong technical background, including internet application and network/infrastructure knowledge.
• Education: Bachelor’s degree/University degree or equivalent experience.

Benefits:

• Competitive Compensation: Enjoy a competitive compensation package with a wide range of benefits.
• Learning Opportunities: Access a variety of learning and development programs, online course libraries, and upskilling platforms such as Udemy and Degreed.
• Flexibility: Benefit from flexible work arrangements that support work-life balance.
• Career Growth: Experience continuous career progression opportunities across geographies and business lines.
• Inclusive Culture: Join a socially active and friendly corporate culture with diverse networking opportunities.

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full-time

Join Our Team at Citigroup:

Citigroup is an equal opportunity and affirmative action employer. We welcome qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require reasonable accommodations during the application process, please review our accessibility options at Citigroup.

Learn more about our commitment to diversity and equal opportunity by viewing the “EEO is the Law” poster, EEO is the Law Supplement, EEO Policy Statement, and Pay Transparency Posting.

Apply Now

Please submit your application in English. Your future at Citigroup begins here.

Expert Tips To Be A Successful Applicant:

1. Highlight Relevant Experience: Tailor your application to showcase your customer service experience, especially if you have previous roles that involved client interaction.
2. Demonstrate Communication Skills: Use your application to demonstrate your clear and concise written communication skills, a crucial aspect of this role.
3. Show Analytical Abilities: Provide examples of your investigative and analytical skills, emphasizing your problem-solving abilities.
4. Emphasize Technical Knowledge: Highlight your technical background, including any internet application and network/infrastructure knowledge you possess.
5. Focus on Quality Service: Discuss instances where you delivered high-quality customer service and built lasting client relationships.
6. Team Collaboration: Illustrate your ability to work effectively within a team, even under limited supervision.
7. Educational Background: Mention your educational qualifications, particularly if you have a Bachelor’s degree or equivalent experience.

By incorporating these expert tips into your application, you can greatly enhance your chances of success in joining our dynamic team at Citigroup. Remember, your application is your first impression—make it count!