DHL: Warehouse Clerk – Inbound Clerk

Full Time


Warehouse Clerk – Inbound Clerk

GLAV-229364 Nairobi, Nairobi Municipality, Kenya

Posted Date: 03/25/2024

Operatives Full-time Temporary Supply Chain

DHL Supply Chain Kenya Limited

About Us

At DHL Group, people mean the world to us. That’s why our goal has always been to attract and retain the best talent worldwide. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value-added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Job Summary

Are you an operational expert passionate about running various aspects of warehouse operations in a busy environment that delivers required results to clients? We are seeking a Warehouse Clerk – Grade 1 with mid-level experience in business operations. As a Warehouse Clerk, you will assist the Warehouse Lead in maintaining smooth operations, executing daily tasks, and ensuring daily deliveries, receipts, put away, stock posting, storage, and safety targets are met in line with SOPs.

Key Duties and Responsibilities

  • Daily Operations Management:
    • Ensure daily briefing and debriefing is done before commencing operations.
    • Receive goods in good condition and the right quantity from the supplier, ensuring sign-off by driver and security personnel.
    • Carry out real-time data entry of received stocks in WMS (JDA) upon confirmation of receipt.
  • Stock Management:
    • Receive transfer requests for order dispatch and confirm stock accuracy of transferred goods from the main warehouse to the dispatch bays.
    • Fully responsible for product handling, storage, and stock integrity.
    • Participate in cyclic and periodic stock counts, ensuring accuracy in both exercises.
    • Update data entry of transferred stocks in WMS (JDA) real-time upon confirmation of issue.
  • Quality Assurance and Safety:
    • Ensure standard quality products are maintained in warehouse zones and WMS system aligned with physical storage quantities.
    • Champion QSHE and 5S within the warehouse, reporting at least two safety observations weekly.
    • Maintain clear and accurate record-keeping on daily reports of recycle counts and monthly stock takes.
  • Other Responsibilities:
    • Undertake other duties as necessitated by business needs that may not be part of the responsibilities outlined in this role profile.

About You

  • 2+ years of experience in operational fields, especially in warehouse operations.
  • Diploma in a business-related field.

What We Offer

  • Extensive learning and development opportunities.
  • Health insurance – Inpatient / Outpatient / Dental / Optical.
  • Tools for assigned tasks and results delivery.




Expert Tips To Be A Successful Applicant for Warehouse Clerk – Inbound Clerk

  1. Demonstrate Operational Excellence: Highlight your experience in efficiently managing warehouse operations and achieving targets.
  2. Attention to Detail: Showcase your ability to maintain stock accuracy and uphold quality standards.
  3. Safety First: Emphasize your commitment to maintaining a safe working environment by adhering to QSHE and 5S protocols.
  4. Adaptability: Illustrate your flexibility in undertaking additional duties as required by evolving business needs.
  5. Continuous Learning: Express your willingness to engage in learning and development opportunities to enhance your skills.
  6. Communication Skills: Highlight your proficiency in English language communication, essential for effective coordination in a multinational environment.
  7. Team Player: Demonstrate your capability to collaborate with diverse teams to achieve common goals.
  8. Problem-Solving Abilities: Provide examples of situations where you effectively resolved operational challenges.
  9. Organizational Skills: Showcase your ability to maintain clear and accurate records, essential for efficient warehouse management.
  10. Professionalism: Ensure your application materials, including your cover letter and resume, reflect a professional tone and presentation.


[Your Name]
[Your Address]
[City, State, Zip Code]
[Your Email Address]
[Your Phone Number]

[Recipient’s Name]
[Company Name]
[Company Address]
[City, State, Zip Code]

Dear [Recipient’s Name],

I am writing to express my interest in the Warehouse Clerk – Inbound Clerk position at DHL Supply Chain Kenya Limited, as advertised. With over [X years] of experience in operational roles, particularly in warehouse management, I am excited about the opportunity to contribute to your team’s success.

In my previous roles, I have demonstrated a strong ability to oversee daily operations efficiently, maintain accurate inventory records, and ensure adherence to safety protocols. My dedication to delivering results and my commitment to continuous learning align well with the values and objectives of DHL Supply Chain.

I am particularly drawn to this position because of the opportunities it presents for professional growth and development. I am eager to leverage my skills and experiences to support your organization’s mission of providing customized logistics solutions and delivering better results every day.

Thank you for considering my application. I am looking forward to the opportunity to discuss how my background, skills, and enthusiasms align with the needs of your team further. Please find my resume attached for your review.


[Your Name]

Frequently Asked Questions

1. What qualifications are required for the Warehouse Clerk – Inbound Clerk role?

A minimum of two years’ experience in operational fields, particularly in warehouse operations, and a diploma in a business-related field.

2. What are the key responsibilities of a Warehouse Clerk – Inbound Clerk?

Key responsibilities include overseeing daily operations, receiving and managing goods, maintaining stock accuracy, ensuring compliance with SOPs, and championing quality, safety, health, and environmental (QSHE) practices.

3. What benefits does DHL Supply Chain Kenya Limited offer?

DHL Supply Chain Kenya Limited offers extensive learning and development opportunities, health insurance coverage (inpatient/outpatient/dental/optical), and necessary tools for task execution and results delivery.

4. How can I apply for the Warehouse Clerk – Inbound Clerk position?

Interested candidates can apply through the company’s official website or by following the application instructions provided in the job posting.

5. Is there room for career advancement within DHL Supply Chain Kenya Limited?

Yes, DHL Supply Chain Kenya Limited provides opportunities for career advancement and professional growth through internal promotion and learning initiatives.

6. What is the work environment like at DHL Supply Chain Kenya Limited?

The work environment at DHL Supply Chain Kenya Limited is dynamic, collaborative, and safety-oriented, fostering a culture of teamwork and innovation.

7. Are there opportunities for additional training and skill development?

Yes, DHL Supply Chain Kenya Limited offers extensive training programs and opportunities for skill development to support employee growth and career advancement.

8. How does DHL Supply Chain Kenya Limited ensure employee safety?

DHL Supply Chain Kenya Limited prioritizes employee safety through the implementation of robust safety protocols, regular safety training, and compliance with QSHE standards.

9. What is the typical work schedule for a Warehouse Clerk – Inbound Clerk at DHL Supply Chain Kenya Limited?

10. Is relocation assistance provided for candidates outside Nairobi?

DHL Supply Chain Kenya Limited may provide relocation assistance on a case-by-case basis for candidates outside Nairobi, depending on business needs and individual circumstances.

Possible Warehouse Clerk – Inbound Clerk Interview Questions With Answers

1. Can you walk us through your experience in warehouse operations?

Answer: “Certainly. I have over two years of experience in warehouse operations, where I’ve been involved in various aspects such as inventory management, order fulfillment, and safety compliance. I’ve consistently maintained accurate inventory records and ensured efficient workflow within the warehouse.”

2. How do you prioritize tasks in a fast-paced warehouse environment?

Answer: “I prioritize tasks based on urgency and importance, ensuring that critical activities are addressed first. I also utilize tools like task lists and scheduling to stay organized and meet deadlines effectively.”

3. How do you ensure stock accuracy and prevent discrepancies in inventory management?

Answer: “To maintain stock accuracy, I follow meticulous receiving and stocking procedures, conduct regular cycle counts and periodic stock takes, and utilize our warehouse management system for real-time tracking and updates. Additionally, I emphasize the importance of attention to detail among team members to minimize errors.”

4. Can you provide an example of a time when you had to resolve a challenging situation in the warehouse?

Answer: “Certainly. There was a time when we experienced a significant discrepancy in inventory during a routine stock count. After investigating, I discovered a mislabeling issue that resulted in misplaced items. I immediately initiated a thorough audit, corrected the labeling, and implemented additional checks to prevent similar issues in the future.”

5. How do you ensure compliance with safety regulations in the warehouse?

Answer: “I prioritize safety by conducting regular safety inspections, addressing any potential hazards promptly, and providing ongoing safety training to all warehouse staff. I encourage a safety-first culture by promoting awareness and accountability among team members.”

6. How do you handle communication and coordination with other departments or external stakeholders?

Answer: “Communication is key in warehouse operations. I maintain open lines of communication with other departments to ensure smooth collaboration and timely resolution of issues. For external stakeholders such as suppliers or logistics partners, I emphasize clear and concise communication to facilitate efficient workflows.”

7. How do you stay updated on industry trends and best practices in warehouse management?

Answer: “I actively seek out opportunities for professional development, such as attending industry conferences, participating in online forums, and staying informed about emerging technologies and innovations in warehouse management. I also leverage internal training programs offered by my employer.”

8. Can you discuss your experience with implementing process improvements or efficiency measures in the warehouse?

Answer: “Throughout my career, I’ve identified several opportunities for process improvement in the warehouse. For example, I implemented a new picking strategy that reduced order fulfillment times by 20%, resulting in significant cost savings and improved customer satisfaction.”

9. How do you handle situations where there’s a sudden influx of orders or unexpected challenges in the warehouse?

Answer: “During peak periods or unforeseen challenges, I remain calm under pressure and prioritize tasks based on urgency. I delegate responsibilities effectively, mobilize resources as needed, and communicate proactively with team members to ensure a coordinated response.”

10. What motivates you to pursue a career in warehouse operations, and why are you interested in joining our team at DHL Supply Chain Kenya Limited?

Answer: “I am motivated by the dynamic nature of warehouse operations and the opportunity to make tangible contributions to organizational success. I am particularly drawn to DHL Supply Chain Kenya Limited because of its reputation for excellence in logistics and its commitment to employee development. I am excited about the prospect of contributing my skills and experiences to your team.”

We wish you the best in your application process! DHL Supply Chain Kenya Limited is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fee, whether refundable or not.


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