Data Verification Agent – Nairobi, Kenya – Apollo Agriculture

Data Verification Agent – Nairobi, Kenya – Apollo Agriculture

Position: Data Verification Agent
Company: Apollo Agriculture
Location: Nairobi, Kenya (Hybrid)
Type of Job: Short-term, Full-time
Reporting to: Data Verification Associate
Application Deadline: November 4, 2024

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About Apollo Agriculture

Apollo Agriculture is an innovative commercial farming platform dedicated to empowering small-scale farmers to achieve maximum profitability. Leveraging machine learning and automated operations technology, Apollo unlocks growth potential in the small-scale farming sector, starting in Kenya. With optimized financing, high-quality farm products, and digital advisory, Apollo’s approach has enabled farmers to more than double their profitability. Apollo’s team combines expertise from industry leaders, including The Climate Corporation, Google, Capital One, and One Acre Fund.

Our Mission: To revolutionize small-scale farming with pragmatic solutions and data-driven decision-making. Our Values: We believe in humility, open discussions, considerate listening, and mission-driven progress.

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Job Overview

Apollo Agriculture is searching for Data Verification Agents who are passionate about data accuracy and customer experience. As a Data Verification Agent, you will be a crucial component in ensuring a seamless customer journey by validating and verifying data submitted by Field Agents. This role will challenge your attention to detail, communication skills, and ability to adapt in a dynamic environment.

Location: Hybrid role, primarily based in Nairobi, Kenya.
Contract Duration: Short-term (full-time commitment required)

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Key Responsibilities

As a Data Verification Agent, your main responsibilities will include:

• Data Transcription: Accurately transcribe data submitted by Field Agents to ensure information accuracy and reliability.
• Data Verification: Maintain a high accuracy rate (target of 100%) in verifying data, closely following Apollo Agriculture’s verification standards.
• Performance Management: Achieve and maintain Key Performance Indicators (KPIs) to ensure high standards in data verification.
• Resolution Provision: Offer first-level resolutions to data verification queries to streamline the process and minimize escalations.
• Communication and Escalation: Identify and escalate priority issues to supervisors promptly. Offer constructive feedback on verification process improvements.
• Documentation: Document agent interactions accurately according to standard operating procedures.
• Process Improvement: Identify gaps in customer service processes and recommend procedural improvements.
• Reporting: Prepare comprehensive reports, highlighting any challenges in the data verification process and proposing feasible solutions.
• Other Duties: Undertake any additional responsibilities as assigned by your Supervisor.

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Qualifications and Skills

To excel in the Data Verification Agent role, you should possess the following:

• Education: Bachelor’s degree or diploma from an accredited institution. Agricultural studies are an added advantage.
• Technical Skills: Proficient in Windows or Ubuntu operating systems, with extensive computer skills.
• Internet Access: Reliable and stable internet connection.
• Integrity and Reliability: High standards of integrity and strong customer service skills.
• Attention to Detail: Strong focus on accuracy, data quality, and attention to detail.
• Communication: Excellent verbal and written communication skills in both English and Swahili.
• Team Collaboration: Ability to work effectively as part of a team and independently with minimal supervision.
• Availability: Full-time availability during the contract period, with no concurrent engagements with other employers.

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Company Culture and Values

Apollo Agriculture values a mission-driven approach combined with pragmatism and humility. The team fosters an inclusive culture of active discussion and open dialogue, with the customer’s journey and satisfaction at the core of our services. Apollo’s approach is data-centric and customer-focused, ensuring that small-scale farmers can thrive with our comprehensive agricultural solutions.

Our Values Include:

• Mission-Driven Excellence
• Pragmatism and Innovation
• Humility and Integrity
• Open Communication and Active Listening

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Apply Now for Data Verification Agent

Ready to join Apollo Agriculture and contribute to the future of small-scale farming? Apply now by following the application guidelines provided on our website. Apollo Agriculture is committed to equal opportunity employment and encourages candidates from all backgrounds to apply.

Note: Only shortlisted applicants will be contacted.

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Expert Tips for a Successful Data Verification Agent Application

As a recruiter with over 30 years of experience, here are 10 expert tips to help you stand out as a candidate for the Data Verification Agent position at Apollo Agriculture:

1. Tailor Your Resume for the Role: Emphasize your data verification, transcription, or customer service experience. Example Answer: “In my previous role, I achieved a 98% accuracy rate in data transcription, underscoring my attention to detail and reliability.”
2. Highlight Relevant Education: If you have an agricultural background, make this a focal point in your application. Example Answer: “With a degree in Agricultural Studies, I understand the unique challenges in data related to farming operations.”
3. Showcase Computer Skills: Proficiency in Windows or Ubuntu OS is key. Mention specific tools or techniques you use for data management. Example Answer: “I am proficient in both Windows and Ubuntu, with advanced skills in Excel and Google Sheets for data tracking and analysis.”
4. Provide Evidence of Integrity: Share examples where you demonstrated high integrity and reliability in previous roles. Example Answer: “In my last role, I handled sensitive data with full compliance to data protection regulations, ensuring trust and integrity.”
5. Use Keywords from the Job Description: Ensure your application naturally incorporates keywords like “data verification,” “accuracy,” and “customer service” to improve ATS (Applicant Tracking System) compatibility.
6. Focus on Communication Skills: Demonstrate your ability to communicate effectively with diverse teams. Example Answer: “Collaborating with cross-functional teams, I refined my communication skills to provide timely, clear, and constructive feedback.”
7. Mention Adaptability and Fast Learning: Emphasize your capability to keep up with process changes. Example Answer: “In previous roles, I adapted swiftly to changing protocols, such as updated data verification standards.”
8. Address Your Teamwork Skills: Collaboration is crucial at Apollo. Example Answer: “I thrive in a collaborative environment and value team input, which aligns well with Apollo’s mission-driven culture.”
9. Proof of Accuracy: Provide quantifiable metrics that reflect your attention to detail, such as accuracy rates or error reduction. Example Answer: “My data entry accuracy rate consistently remained above 99% in my last role.”
10. Show Enthusiasm for Apollo’s Mission: Mention Apollo’s impact in the agricultural sector and why it aligns with your career goals. Example Answer: “Apollo’s mission to empower small-scale farmers resonates deeply with me, and I am eager to contribute to a platform that makes a difference in agriculture.”

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Equal Opportunity Statement

“We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.”

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