Customer Experience Intern – Nairobi, Kenya

Job Ref. No. JLIL245

Company Overview

Jubilee Insurance was established in August 1937 as the first locally incorporated insurance company based in Mombasa. With a rich history and a strong presence, Jubilee Insurance has grown to become the largest Composite insurer in East Africa, managing Life, Pensions, General, and Medical Insurance. Today, we proudly serve over 1.9 million clients across Kenya, Uganda, Tanzania, Burundi, and Mauritius. Recognized for excellence in leadership, quality, and risk management, we hold ISO certification and are listed on the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange. Our regional offices are highly rated, with AA- ratings in Kenya and Uganda, and an A+ rating in Tanzania. For more information, visit www.JubileeInsurance.com.

Position Overview

We are excited to announce an opportunity for a Customer Experience Intern to join our dynamic team. The successful candidate will be based at our Head Office in Nairobi, stationed at the J-HUB office in Upper Hill. Reporting to the Head of Customer Experience, this role is crucial in ensuring a positive and welcoming environment for all visitors, clients, and employees.

Role Purpose

As a Customer Experience Intern, you will be the first point of contact for visitors and clients, embodying Jubilee Insurance’s commitment to exceptional customer service. Your role will be instrumental in creating a positive first impression and maintaining a smooth operational flow within our office environment.

Main Responsibilities

• Greet and Welcome Visitors: Ensure visitors sign in and are directed to the appropriate person or department with a warm and professional demeanor.
• Reception Area Management: Maintain the cleanliness, organization, and presentation of the reception area at all times.
• Answer Calls and Emails: Handle incoming calls and emails with professionalism, directing inquiries to the relevant personnel.
• Visitor and Client Queries: Address queries effectively, providing accurate information and assistance as required.
• Schedule Management: Arrange and manage appointments, meetings, and meeting room bookings.
• Department Liaison: Coordinate with various departments to ensure smooth communication and operational efficiency.
• Feedback Collection: Gather and analyze feedback from visitors and clients to identify opportunities for enhancing the reception and overall customer experience.

Key Competencies and Skills

• Excellent Communication: Outstanding verbal and written communication skills with a friendly and approachable manner.
• Interpersonal Skills: Ability to build and maintain positive relationships with visitors, clients, and colleagues.
• Proficiency in Microsoft Office Suite: Skilled in Microsoft Word, Excel, and Outlook.
• Basic IT Knowledge: Basic IT skills are advantageous.
• Multitasking Ability: Proven ability to handle multiple tasks efficiently in a fast-paced environment.
• Attention to Detail: Strong organizational skills with a keen eye for detail.
• Positive Attitude: Willingness to learn, adapt, and contribute to a positive work environment.

Qualifications

• Bachelor’s Degree: A degree in Business Administration, Communication, Public Relations, or a related field.

What We Offer

• Hands-On Experience: Gain valuable experience in a leading insurance firm with exposure to various aspects of office management.
• Growth Opportunities: Benefit from personal and professional development within a supportive team environment.
• Dynamic Work Environment: Enjoy a vibrant work atmosphere at our modern J-HUB office.

How to Apply

If you are qualified and eager for a new challenge, please apply by sending your application to Recruitment@jubileekenya.com with the Job Reference Number and Position by 16th August 2024.

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Only shortlisted candidates will be contacted.