Credit Control Officer Vacancy: Premier Hospital

Job Title: Credit Control Officer

Job Hiring Organization: Premier Hospital
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Medical Jobs
Job Type: Full Time
Salary: KES Competitive
Date Posted: 01/16/2024

Job Purpose

Are you a finance professional seeking an impactful role in the medical sector? Premier Hospital is currently hiring a skilled Credit Control Officer to safeguard our cash flow. This integral position requires strategic thinking, attention to detail, and a commitment to ensuring the timely collection of outstanding amounts. As a Credit Control Officer, you will play a vital role in preserving our financial stability.

Main Duties And Responsibilities

• Establishing Effective Debtor Follow-up Mechanisms: Develop and implement robust debtor follow-up and recovery mechanisms to significantly reduce bad debts.
• Timely Payment Preservation: Ensure the timely payment of all due amounts as per the Service Level Agreement (SLA) to preserve the hospital’s cash flow position.
• Insurance Communication: Confirm and communicate all dispatches and statements to insurances every month, ensuring compliance with guidelines.
• Resolution of Unpaid Bills: Resolve and escalate all unpaid bills above the hospital’s threshold, providing timely advice on market trends and resolutions.
• Debtor Reconciliation: Engage all debtors for periodic reconciliation and sign-offs to maintain accurate financial records.
• Claims Management: Share possible rejection reports monthly for provision and follow-up on disputed claims. Additionally, share the final rejection report with clear reasons per account.
• Scheme and Plan Updates: Ensure the timely update of schemes, plans, and other relevant updates.
• Team Sensitization: Continuously sensitize the billing and claim vetting teams on insurance feedback and requirements for improved collaboration.
• Self-Pay Debtor Management: Follow up on self-pay debtor payments as per the guarantee, contributing to overall financial stability.
• Monthly Ledger Reconciliation: Perform monthly reconciliation for all general ledgers relating to accounts receivable.
• Payment Allocation: Ensure the timely allocation of received payments for accurate financial tracking.

Minimum Requirements/ Qualifications

• Degree in Business related field.
• CPA Finalist.
• Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
• At least 5 years of working experience, with a minimum of 2 years in a busy hospital setup.
• Insurance training will be an added advantage.

Key Job Requirements

• Honesty, transparency, and integrity.
• Excellent customer service skills.
• Effective communication skills – listening, oral, and written.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.

How To Apply

If you meet the above specifications and are ready to make a significant impact in a dynamic medical environment, please send your application (cover letter & CV/Resume) to careers@premierhospital.org. Quote the job title in the email subject (Credit Control Officer) and include your current and expected remuneration, testimonials, and full contact details of three referees. Applications should be received no later than 5.00 pm on 29th January 2023. We only accept online applications, and interviews will be conducted on a rolling basis. Due to the high volume of applications, only shortlisted candidates will be contacted.

Expert Tips To Be A Successful Applicant for Credit Control Officer:

1. Highlight Relevant Experience: Showcase your experience in credit control, emphasizing any previous roles in a hospital setting or dealing with medical billing.
2. Demonstrate Analytical Skills: Provide examples of your analytical skills, illustrating how you’ve identified trends and implemented effective strategies to reduce bad debts.
3. Emphasize Communication Skills: Clearly articulate your communication skills, both written and oral, and share instances where effective communication led to successful outcomes.
4. Illustrate Team Collaboration: Highlight instances where you’ve been a team player, especially in cross-functional collaborations with billing and claim vetting teams.
5. Showcase Problem-Solving Abilities: Share stories of resolving unpaid bills and providing timely advice on market trends, demonstrating your proactive problem-solving skills.
6. Stress Commitment to Integrity: Emphasize your commitment to honesty and integrity, critical qualities for managing financial transactions in a hospital environment.
7. Detail Your Customer Service Skills: Provide specific examples of situations where your excellent customer service skills made a difference in resolving payment issues.
8. Express Desire for Learning: Communicate your eagerness for continuous learning and improvement, aligning with the hospital’s values of personal development.
9. Highlight CPA Certification: If applicable, stress your CPA certification and how it adds value to your role as a Credit Control Officer.
10. Customize Your Application: Tailor your application to Premier Hospital’s values, showing a genuine interest in contributing to the organization’s success.

---

Sample Cover Letter for a Credit Control Officer

Dear Hiring Manager,

I am writing to express my sincere interest in the Credit Control Officer position at Premier Hospital, as recently advertised. With a solid educational background in a business-related field, an imminent CPA finalist qualification, and a wealth of experience exceeding five years, including a commendable two years within a bustling hospital setup, I am enthusiastic about the prospect of contributing my financial acumen to the esteemed Premier Hospital team.

In my recent role at XYZ Hospital, I not only successfully implemented debtor follow-up mechanisms but also played a pivotal role in achieving a remarkable 30% reduction in bad debts within the first year. My strategic approach to credit control, combined with an analytical mindset, facilitated the resolution of unpaid bills above the set threshold, contributing significantly to the financial health of the hospital.

My commitment to honesty and transparency aligns seamlessly with Premier Hospital’s values, and I am eager to bring my skill set to a dynamic medical environment where I can make a meaningful impact. Premier Hospital’s reputation for providing quality healthcare services is unparalleled, and I am excited about the opportunity to contribute to the financial stability of an organization that prioritizes excellence.

During my tenure at XYZ Hospital, I consistently demonstrated effective communication skills, both written and oral, ensuring seamless interactions with debtors and internal teams alike. This proficiency extends to my ability to collaborate with cross-functional teams, particularly in engaging billing and claim vetting teams on insurance feedback and requirements. I strongly believe that fostering clear lines of communication is instrumental in maintaining the financial health of a hospital.

My commitment to personal development and improvement is evident in my pursuit of CPA certification. I firmly believe in continuous learning, and my desire for professional growth aligns seamlessly with Premier Hospital’s emphasis on employees’ ongoing development. I am confident that my analytical prowess, coupled with my dedication to staying abreast of industry trends, makes me an ideal candidate for the Credit Control Officer role.

I am genuinely excited about the opportunity to contribute to Premier Hospital’s success and growth. My comprehensive experience, coupled with my strategic mindset and commitment to excellence, positions me as a valuable asset to your esteemed organization. I am open to discussing how my skills and experiences align with the unique needs of Premier Hospital, and I look forward to the possibility of contributing to your continued success.

Thank you for considering my application. I am available at your earliest convenience for an interview, where I would welcome the opportunity to discuss how my qualifications and experiences align with the vision and goals of Premier Hospital.

Sincerely,

[Your Full Name]
[Your Contact Information]

---

Frequently Asked Questions

Q1: What does the Credit Control Officer role entail?

The Credit Control Officer is responsible for establishing and implementing effective debtor follow-up mechanisms, ensuring timely payments, and maintaining the hospital’s cash flow. The role involves reconciling accounts, communicating with insurance providers, and resolving unpaid bills above the hospital’s threshold.

Q2: How can I demonstrate my customer service skills in the application?

In your cover letter, provide specific examples of situations where your excellent customer service skills played a crucial role in resolving payment issues. Illustrate instances where your communication and interpersonal skills positively impacted debtor interactions.

Q3: What qualifications are essential for the Credit Control Officer position?

The essential qualifications include a degree in a business-related field, CPA finalist status, proficiency in MS Office Suite, and at least 5 years of working experience, with a minimum of 2 years in a busy hospital setup. Insurance training is considered an added advantage.

Q4: How can I address my desire for personal development in the application?

In the cover letter, express your eagerness for continuous learning and improvement. Highlight instances where you pursued additional training or certifications to enhance your skills, showcasing your commitment to personal development.

Q5: What sets Premier Hospital apart as an employer?

Premier Hospital is committed to attracting and retaining the best employees from all races and backgrounds. As an equal opportunity employer, the organization fosters a diverse and inclusive work environment. Premier Hospital does not charge any application or recruitment fee.

Q6: Can I apply if I don’t have insurance training?

While insurance training is considered an added advantage, it is not a mandatory requirement. If you possess other qualifications and relevant experience, you are encouraged to apply.

Q7: How will the interview process be conducted?

Interviews will be conducted on a rolling basis. Shortlisted candidates will be contacted for further assessments and interviews.

Q8: Is there room for career advancement within Premier Hospital?

Premier Hospital values personal development and improvement. Opportunities for career advancement are available for employees who demonstrate commitment, excellence, and a desire for continuous learning.

Q9: How can I stand out during the interview process?

Prepare by thoroughly understanding the role and emphasizing your relevant experience. Showcase your problem-solving abilities, communication skills, and alignment with Premier Hospital’s values.

Q10: What should I include in my CV to enhance my application?

In your CV, highlight your educational background, CPA finalist status, proficiency in MS Office Suite, and detailed work experience, especially in credit control within a hospital setting. Emphasize achievements and instances where you positively impacted financial outcomes.

---

Possible Credit Control Officer Interview Questions With Answers

Q1: Can you explain the importance of timely payment preservation in a hospital setting?

A1: Timely payment preservation is crucial for maintaining the hospital’s cash flow, ensuring continuous operations, and providing quality healthcare services. It allows the hospital to meet financial obligations, invest in resources, and deliver the best possible patient care.

Q2: How do you handle communication with insurance providers?

A2: I establish clear communication channels and confirm all dispatches and statements to insurance providers monthly. This ensures compliance with guidelines and helps in resolving any discrepancies promptly. Effective communication with insurance providers is essential for smooth billing processes.

Q3: Describe a situation where you successfully resolved an unpaid bill above the hospital’s threshold.

A3: In my previous role, I identified a consistently unpaid bill exceeding the threshold. I conducted a thorough analysis, identified the root cause, and implemented a proactive solution. I communicated the resolution to the debtor, resulting in the timely payment and resolution of the outstanding amount.

Q4: How do you handle self-pay debtor payments?

A4: I follow up on self-pay debtor payments according to the guarantee, ensuring a transparent and efficient process. Clear communication and adherence to established protocols are essential to guarantee timely payments and maintain a positive financial position.

Q5: How do you stay updated on market trends and resolutions in credit control?

A5: I stay informed through regular industry research, participation in relevant forums, and continuous training. Additionally, I maintain a network with industry professionals to exchange insights and best practices. Staying updated is crucial for providing informed advice on market trends and resolutions.

Q6: How do you handle disputes with insurance providers regarding claims?

A6: I share possible rejection reports monthly, allowing for provision and follow-up on disputed claims. Clear communication with insurance providers, backed by detailed documentation and analysis, is key to resolving disputes efficiently and maintaining a positive relationship.

Q7: Can you provide an example of a situation where your analytical skills positively impacted financial outcomes?

A7: In a previous role, I identified a pattern of late payments from a specific group of debtors. Through in-depth analysis, I implemented targeted follow-up strategies, resulting in a significant reduction in overdue payments and improved overall financial outcomes.

Q8: How do you ensure accurate monthly ledger reconciliation?

A8: I ensure accurate monthly ledger reconciliation through meticulous attention to detail and adherence to accounting principles. Regular audits and cross-checking with financial statements contribute to the accuracy of the reconciliation process.

Q9: How do you approach continuous sensitization of billing and claim vetting teams on insurance feedback and requirements?

A9: I organize regular training sessions, workshops, and provide written communication to the billing and claim vetting teams. These sessions focus on the latest insurance feedback, industry requirements, and best practices. Continuous sensitization ensures teams are well-informed and aligned with evolving standards.

Q10: Can you share an instance where your effective communication skills led to a positive outcome in debtor interactions?

A10: In a challenging situation with a debtor, I utilized effective communication skills to understand their concerns, address any misunderstandings, and negotiate a mutually beneficial resolution. This resulted in a positive outcome, with the debtor making a timely payment and expressing satisfaction with the resolution process.

We wish you the best in your application process! Premier Hospital is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application or recruitment fee.