Community Administrator – Westlands, Nairobi City, Kenya | Sinapis

Community Administrator – Westlands, Nairobi City, Kenya

Sinapis is currently seeking a people-focused and detail-oriented Community Administrator with a background in sales, event management, and administrative support. This role will play a key part in coordinating the office reception function, driving sales, and fostering member engagement for the Sinapis Entrepreneurship Hub—a unique internal office and ecosystem coworking space. If you thrive in a collaborative team environment, are passionate about building relationships, and excel in world-class event coordination, this role could be a great fit for you.

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About the Role

Job Title: Community Administrator
Location: Westlands, Nairobi City, Kenya
Employment Type: Full-time, Salaried
Reports to: Global Administration Manager
Role Level: Associate or Coordinator, depending on experience

The Community Administrator will oversee daily office operations at the Sinapis office, including event management, co-working membership sales, and member engagement. This role involves a 40% focus on sales, 40% on office management, and 20% on member engagement. The ideal candidate is people-centric, eager to learn, detail-oriented, and comfortable in a scaling team environment.

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Key Responsibilities

• Receptionist and Client Support Duties: Deliver exceptional services at the Sinapis office and act as the first point of contact for all visitors and clients.
• Office Sales Management: Manage the office sales process to bring in new co-working members and space rentals with quarterly targets. Proactively generate and convert sales leads, conduct office tours, and host informational sessions.
• Client Relationship Management: Facilitate successful client relationships related to office co-working and event rentals by providing on-site support and being a primary contact.
• Lead the House Team: Oversee ongoing maintenance and care of the office space, including scheduling and facilitating meetings, delegating tasks, and ensuring task execution.
• Supervise Office Steward Personnel: Manage a team of office stewards to maintain high standards of cleanliness and service.
• Support Program Sales: Assist in program sales by engaging with prospective clients who visit the office.
• Monitor Office Operations: Proactively identify and solve operational issues to ensure smooth functioning of the office.
• Disseminate Office Policies: Ensure all office policies and procedures are effectively communicated to all staff and clients.
• Manage IT Systems: Maintain a working knowledge of office IT systems and provide troubleshooting support when needed.
• Procurement and Inventory Management: Prepare and maintain accurate records of all office purchases and procurement activities.
• Supplier and Vendor Relations: Develop and maintain strong relationships with suppliers and caterers to ensure timely delivery of office supplies and services.
• Conflict Resolution: Act as a mediator for any office-related conflicts and refer to appropriate parties when necessary.
• Uphold Sinapis Core Values: Demonstrate Sinapis core values, including being relational, excellent, joyful, open-handed, innovative, Christ-centered, eager to serve, and a wise steward (REJOICES).
• Additional Duties: Take initiative to address other needs as anticipated or assigned by your manager.

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Who We Are Looking For

The ideal candidate for the Community Administrator role at Sinapis will possess the following:

Qualifications and Skills

• 1-3 years of work experience in related or similar roles.
• Strong alignment with the mission of alleviating poverty through private sector development.
• Highly organized with the ability to manage multiple tasks and work streams.
• Outgoing personality with excellent interpersonal skills, both in person and over the phone.
• Strong character with high levels of integrity.
• Solid understanding of business, entrepreneurship, and missions.
• Ability to work independently within a small team environment.
• Culturally aware with an understanding of the local business and entrepreneurial landscape.
• Energetic, hardworking, and willing to go the extra mile to complete tasks.

Personal Attributes

• Humble with a teachable spirit.
• A follower of Christ with a healthy relationship with Him.
• Demonstrates the Sinapis core values of REJOICES: Relational, Excellent, Joyful, Open-Handed, Innovative, Christ-Centered, Eager to Serve, and a Wise Steward.

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About Sinapis

Sinapis is a Christian organization dedicated to empowering faith-driven entrepreneurs to build companies that create both economic and spiritual impacts globally. Our mission is to make disciples and alleviate poverty through the power of entrepreneurship. We provide entrepreneurs in emerging markets with intensive business training integrated with faith-based principles and access to capital.

Our Reach and Impact

• 5,000+ entrepreneurs trained in countries such as Kenya, Uganda, Rwanda, Ghana, Liberia, Egypt, Brazil, Mongolia, Mexico, Mozambique, and Burundi.
• Continual expansion and development of a best-in-class faith-driven entrepreneurship ecosystem in East Africa.
• Equipping other organizations globally with our training programs, toolkits, and systems.

As we continue to expand, we are committed to providing high-impact solutions that economically, socially, and spiritually transform lives.

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What You Can Expect

• Deep Impact: Make a difference by empowering entrepreneurs who create jobs for the materially poor and transform communities.
• Professional Growth: Gain world-class experience in private-sector development and enterprise solutions to poverty.
• Unique Opportunities: Engage in unique professional experiences, coaching, and mentorship that will help you grow in your career.
• Inclusive Work Environment: Be part of a dynamic and inclusive team that values creativity, collaboration, and innovation.

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How to Apply

If this opportunity aligns with your skills and career aspirations, we encourage you to apply! Please submit your application directly on sinapis.com/careers.

Application Requirements

To apply, please submit:

1. A PDF resume.
2. A one-page cover letter that answers the following questions:

• What motivated you to apply for this role?
• Sinapis is a Christian organization with a mission of making disciples and alleviating poverty through the power of entrepreneurship. Briefly describe what this mission means to you.
• In your own words, what will make a Community Administrator in this role successful?
• Any additional information you believe would be relevant for the hiring committee.

Applications without the required materials will not be considered.

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Please share this job listing with anyone who may be interested in joining our team as a Community Administrator. Your referrals will help us reach more qualified candidates passionate about making a positive impact.