Communication Manager 1 at International Committee of the Red Cross

Full Time
  • Full Time
  • Kenya

International Committee of the Red Cross (ICRC)

Communication Manager 1 at International Committee of the Red Cross

About Us: The International Committee of the Red Cross (ICRC) is a neutral, impartial, and independent organization committed to protecting the lives and dignity of victims of war and internal violence. Our mission is humanitarian, aimed at providing assistance to those in need and promoting International Humanitarian Law and universal humanitarian principles. The ICRC’s Regional Delegation in Nairobi oversees humanitarian activities in Kenya, Tanzania, and Djibouti.

Overall Responsibility: As a Communication Manager 1, you will serve as the primary point of contact for all public communication activities within the delegation. Working closely with management and the Communication/Prevention Coordinator, you’ll lead in defining the delegation’s messages, enhancing its profile in the media, and managing public channels. Your role extends to advising on communication strategies, facilitating access to affected populations, and ensuring the security of ICRC operations.

Tasks and Responsibilities:

Public Communication:

  • Develop and implement the delegation’s public communication plan in coordination with relevant stakeholders.
  • Contribute to the ICRC’s annual planning documents by outlining public communication objectives.
  • Foster relationships with the media and stakeholders, promoting ICRC activities through innovative communication strategies.
  • Organize media events, training sessions, and field trips as necessary.
  • Draft press releases, updates, and communication campaigns to raise awareness about humanitarian issues.
  • Evaluate the effectiveness of public communication activities and oversee the production of communication materials.

Operational Communication and Accountability to Affected Population:

  • Define communication objectives and strategies for the geographic area or program covered, aligning with field priorities.
  • Implement relevant activities and develop tools for operational communication and community engagement.
  • Support National Society communication teams, assisting in their planning and capacity building.
  • Assess the impact of operational communication activities, monitoring acceptance and perception of the ICRC among key stakeholders.

Information Analysis:

  • Monitor public sources relevant to ICRC objectives and reputation, alerting management to potential risks.
  • Provide insightful analysis of public sources and perceptions, identifying reputation issues and recommending solutions.
  • Develop reports on misinformation, disinformation, and hate speech, mitigating risks and seizing opportunities in media and digital relations.

Minimum Requirements and Competencies:

  • University degree or postgraduate studies in communication, information science, international relations, or equivalent.
  • Minimum 5-6 years of professional experience in a similar field, preferably within an international organization or NGO.
  • Proficiency in English and Kiswahili; knowledge of French is an asset.
  • Strong project management skills, including strategic planning and budget management.
  • Excellent computer skills (Word, Excel, PowerPoint) and experience with ERPs.
  • High sense of confidentiality, integrity, and ability to work under pressure with minimum supervision.
  • Strong leadership, negotiation, and communication skills with a proactive approach to problem-solving.

How to Apply: Interested candidates should fill out the application form provided in the link below and submit their CV, motivation letter, including references details, and supporting documents to ICRC Nairobi Delegation, HR Department via email at by 23rd February 2024, 4:30 pm. Please mention “Communication Manager 1” in the subject line. Ensure all required documents are attached to avoid disqualification. Only shortlisted candidates will be contacted. Applicants must have the permanent right to work in Kenya. ICRC does not charge any application or recruitment fees.

Expert Tips To Be A Successful Applicant for Communication Manager 1:

  1. Tailor Your Application: Customize your CV and motivation letter to highlight relevant experience in communication, project management, and humanitarian work.
  2. Showcase Leadership Skills: Provide examples of how you’ve led communication initiatives or managed projects successfully.
  3. Highlight Language Proficiency: Emphasize your proficiency in English and Kiswahili, and if applicable, mention any additional languages you’re fluent in.
  4. Demonstrate Analytical Abilities: Discuss instances where you’ve conducted thorough analysis of information sources and provided actionable insights.
  5. Illustrate Adaptability: Showcase your ability to work under pressure with minimal supervision, adapting to diverse and challenging environments.
  6. Exhibit Collaboration: Describe experiences collaborating with media, stakeholders, and internal teams to achieve communication objectives.
  7. Emphasize Innovation: Share innovative communication strategies or campaigns you’ve developed to raise awareness about humanitarian issues.
  8. Prioritize Confidentiality: Stress the importance of confidentiality and integrity in handling sensitive information, ensuring trust and credibility.
  9. Provide Strong References: Include references who can speak to your communication skills, leadership abilities, and professional integrity.
  10. Follow Instructions: Ensure you complete the application form accurately, attach all required documents, and submit before the deadline to avoid disqualification.

SAMPLE COVER LETTER for a Communication Manager 1

Dear Hiring Manager,

I am writing to express my interest in the Communication Manager 1 position at the International Committee of the Red Cross (ICRC), as advertised. With a [mention relevant number of years] years of experience in communication, project management, and humanitarian work, I am confident in my ability to contribute effectively to your team.

Throughout my career, I have demonstrated a strong commitment to promoting humanitarian principles and facilitating communication in diverse contexts. In my previous role at [mention previous organization], I led communication initiatives that raised awareness about [mention relevant issues], resulting in increased engagement and support from stakeholders.

My experience includes developing and implementing communication strategies, organizing media events, and analyzing information sources to provide actionable insights. I am adept at fostering relationships with the media, stakeholders, and internal teams, ensuring alignment with organizational objectives and priorities.

I am particularly drawn to the opportunity to work with the ICRC, an organization renowned for its humanitarian efforts and commitment to assisting those in need. I am impressed by the ICRC’s dedication to impartiality, neutrality, and independence, and I am eager to contribute to its mission of protecting lives and dignity in conflict zones.

I am excited about the possibility of joining your team and leveraging my skills and experience to support the ICRC’s communication efforts. Thank you for considering my application. I look forward to the opportunity to discuss how my background and qualifications align with the needs of your organization.


[Your Name]

Frequently Asked Questions:

Q1: What qualifications are required for the Communication Manager 1 position? A1: The ideal candidate should have a university degree or postgraduate studies in communication, information science, international relations, or a related field, along with a minimum of 5-6 years of professional experience in a similar role. Proficiency in English and Kiswahili is essential, with knowledge of French being an asset. Additionally, candidates should possess strong project management, communication, and analytical skills.

Q2: How can I demonstrate my leadership abilities in the application process? A2: You can showcase your leadership skills by providing examples of projects or initiatives you’ve led in previous roles. Highlight instances where you successfully managed communication campaigns, coordinated media events, or collaborated with teams to achieve objectives. Emphasize your ability to motivate and guide others, fostering a collaborative and results-driven environment.

Q3: What should I include in my motivation letter? A3: Your motivation letter should outline your relevant experience, skills, and qualifications for the Communication Manager 1 position. Discuss why you are interested in working for the ICRC and how your background aligns with the organization’s mission and values. Provide specific examples of your achievements and contributions in previous roles, demonstrating your suitability for the position.

Q4: How can I ensure my application stands out among others? A4: To make your application stand out, tailor your CV and motivation letter to highlight your strengths and experiences relevant to the role. Provide specific examples of your accomplishments and use keywords from the job description to demonstrate your fit for the position. Ensure your application is well-organized, error-free, and submitted before the deadline.

Q5: What opportunities for professional development are available at ICRC? A5: ICRC offers various opportunities for professional development, including training programs, workshops, and seminars. Employees have access to resources and support to enhance their skills and knowledge in areas relevant to their roles. Additionally, ICRC encourages continuous learning and provides opportunities for career advancement within the organization.

Q6: How does ICRC ensure diversity and inclusion in its recruitment process? A6: ICRC is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color, ethnic and national origins, religion or belief, or sexual orientation. The recruitment process is designed to be inclusive and fair, with equal opportunities for all applicants.

Q7: Can I apply for the position if I do not have experience working in an international organization or NGO? A7: While experience in an international organization or NGO is an asset, it is not mandatory for the Communication Manager 1 position. Candidates with relevant experience in communication, project management, and humanitarian work are encouraged to apply. ICRC values diverse perspectives and backgrounds, considering all applications based on merit and suitability for the role.

Q8: What role does language proficiency play in the selection process? A8: Language proficiency, particularly in English and Kiswahili, is essential for effective communication in the role of Communication Manager 1. Knowledge of French is considered an asset but not mandatory. Candidates should demonstrate fluency in written and spoken English and Kiswahili, as well as the ability to communicate effectively with diverse stakeholders.

Q9: How can I prepare for the interview process? A9: To prepare for the interview process, familiarize yourself with ICRC’s mission, values, and humanitarian activities. Review the job description and requirements, and prepare examples of how your skills and experience align with the role. Practice answering common interview questions and be ready to discuss your motivations, achievements, and professional goals.

Q10: What support does ICRC provide to employees in the field? A10: ICRC provides comprehensive support to employees working in the field, including security measures, accommodation, medical assistance, and access to resources for work-related activities. Field staff receive training and guidance to ensure their safety and well-being while carrying out humanitarian missions. ICRC values the dedication and commitment of its employees and prioritizes their welfare in challenging environments.

Possible Communication Manager 1 Interview Questions With Answers:

Q1: Can you describe your experience in developing and implementing communication strategies? A1: In my previous role, I led the development and implementation of communication strategies to raise awareness about humanitarian issues and promote organizational objectives. I conducted thorough research to identify target audiences, crafted key messages, and selected appropriate channels to reach them. I monitored the effectiveness of these strategies and adjusted them as needed to achieve desired outcomes.

Q2: How do you stay updated on current events and trends relevant to the ICRC’s work? A2: I stay updated on current events and trends by regularly monitoring news sources, social media, and relevant publications. I also participate in professional networks and attend conferences, workshops, and seminars related to humanitarian work and communication. By staying informed, I can provide timely insights and recommendations to support the ICRC’s communication efforts.

Q3: How do you handle challenging situations or negative publicity related to humanitarian issues? A3: When faced with challenging situations or negative publicity, I prioritize transparency, empathy, and accountability. I believe in addressing concerns openly, providing accurate information, and engaging with stakeholders to address their questions and grievances. By demonstrating a commitment to ethical communication and accountability, I aim to maintain trust and credibility in the organization’s actions.

Q4: Can you give an example of a successful communication campaign you’ve led in the past? A4: One example of a successful communication campaign I led was focused on raising awareness about [mention relevant issue]. We developed a multi-channel approach that included social media, traditional media, and community engagement activities. By tailoring our messages to different audiences and leveraging strategic partnerships, we were able to reach a wide audience and generate meaningful engagement and support for the cause.

Q5: How do you prioritize tasks and manage competing priorities in a fast-paced environment? A5: I prioritize tasks by assessing their urgency, importance, and impact on organizational objectives. I use tools such as task lists, calendars, and project management software to organize my workload and track progress. I communicate openly with team members and stakeholders to ensure alignment and manage expectations effectively. In a fast-paced environment, I remain flexible and adaptable, adjusting priorities as needed to meet deadlines and achieve goals.

Q6: How do you ensure effective communication and collaboration with internal teams and external stakeholders? A6: I believe in fostering open communication and collaboration by establishing clear objectives, expectations, and channels for feedback. I regularly communicate with internal teams to ensure alignment with organizational goals and priorities. I also maintain positive relationships with external stakeholders, such as media partners, community leaders, and government agencies, through regular engagement and transparent communication.

Q7: Can you discuss a time when you had to manage a crisis or emergency communication situation? A7: In a previous role, I was involved in managing a crisis communication situation related to [mention specific incident]. I coordinated with internal teams, external partners, and relevant authorities to gather information, assess the situation, and develop a communication strategy. We prioritized transparency, accuracy, and empathy in our messaging, ensuring timely updates and addressing concerns effectively. Through proactive communication and collaboration, we were able to mitigate the impact of the crisis and maintain trust and confidence in our organization’s response.

Q8: How do you ensure compliance with communication policies and standards while promoting creativity and innovation? A8: I believe in balancing compliance with creativity and innovation by understanding and adhering to communication policies and standards while seeking opportunities for improvement and experimentation. I actively engage with colleagues and stakeholders to gather feedback, share best practices, and explore new approaches to communication. By fostering a culture of continuous learning and adaptation, we can maintain high standards of quality and effectiveness in our communication efforts.

Q9: How do you measure the success of communication activities and campaigns? A9: I measure the success of communication activities and campaigns by defining clear objectives, establishing key performance indicators (KPIs), and collecting relevant data to track progress and evaluate outcomes. I use metrics such as reach, engagement, and impact to assess the effectiveness of our efforts and identify areas for improvement. By analyzing data and feedback, we can make informed decisions and optimize our communication strategies to achieve desired results.

Q10: What motivates you to work in the field of humanitarian communication? A10: I am motivated by the opportunity to make a meaningful impact and contribute to positive change in the world. Humanitarian communication allows me to use my skills and expertise to raise awareness about important issues, advocate for vulnerable populations, and mobilize support for humanitarian efforts. I am inspired by the resilience and courage of those affected by conflict and crisis, and I am committed to amplifying their voices and promoting empathy, solidarity, and action in the global community.

Communication Manager
Communication Manager

We wish you the best in your application process! Remember, our website is committed to attracting and retaining the best employees from all backgrounds in our ongoing efforts to be an inclusive employer. We do not charge any application or recruitment fees, and we encourage candidates to report any instances of such requests during the recruitment process.

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