Commission-Based Debt Collection Agent

Job Details

Position: Commission-Based Debt Collection Agent
Company: Tenakata Enterprises Limited
Location: Eldoret, Embu, Nanyuki, Kapsabet, Kerugoya, Kakamega, Waiyaki Way, Karatina, Bungoma, Kericho, Mbale, Nakuru, Kenya
Type of Job: Commission-Based
Reporting to: Debt Collection Manager
Application Deadline: October 31, 2024

Introduction to Tenakata Enterprises Limited

Tenakata Enterprises Limited is a leading business technology platform focused on empowering Micro, Small, and Medium Enterprises (MSMEs) across Africa. Our mission is to help these businesses enhance their financial literacy through tailored support programs, while offering technology-driven solutions that allow them to manage their financial records efficiently. By partnering with financial institutions, we provide businesses with opportunities to share their transactional data, enabling access to credit and financial growth.

At Tenakata, we prioritize relationships. Our goal is to recover outstanding debts while maintaining a positive and professional rapport with your customers. We blend customer-centric strategies with cutting-edge technology to offer exceptional contact management services. If you’re ready to make an impact while working with a dynamic team, this is the opportunity for you.

Key Responsibilities

As a Debt Collection Agent, your primary responsibility will be to recover outstanding debts within the agreed timelines while adhering to company standards. Your tasks will include:

Monitoring Assigned Accounts: Keep track of assigned accounts to identify outstanding debts and prioritize debt recovery efforts.
Recovery Planning: Plan and implement a course of action to recover outstanding payments based on each debtor’s profile.
Contacting Debtors: Locate and communicate with debtors via phone, email, or in-person visits to inquire about their payment status.
Negotiating Payment Plans: Negotiate payoff deadlines or create flexible payment plans that work for both the company and the debtor.
Managing Complaints and Inquiries: Handle debtors’ questions, complaints, or concerns professionally while working towards a resolution.
Resolving Discrepancies: Investigate and resolve payment discrepancies to ensure the accuracy of financial records.
Building Trust: Build and maintain trust relationships with debtors to avoid future payment issues and encourage prompt payment.
Account Status Updates: Regularly update the status of accounts and maintain a detailed database of debtor interactions and payment progress.

Qualifications and Skills

To be considered for the role of Commission-Based Debt Collection Agent, candidates must demonstrate the following qualifications and skills:

Required Experience:

Proven Experience as a Debt Collector: At least 1 year of experience in a similar role, preferably within the financial services industry.
Target-Driven: Experience working with performance targets and meeting tight deadlines.

Skills and Competencies:

Legal Knowledge: Knowledge of relevant debt collection laws and regulatory requirements.
Communication Proficiency: Excellent communication skills, both written and verbal, to effectively negotiate with debtors and resolve disputes.
Negotiation and Persuasion: Aptitude for negotiating payment terms and persuading debtors to meet their obligations.
MS Office Proficiency: Working knowledge of MS Office Suite and database systems for managing debtor records.
Customer-Centric Approach: Ability to be polite and compassionate while maintaining the confidence required to recover debts.

Preferred Qualifications:

Education: A high school diploma or equivalent is preferred but not mandatory.
Debt Recovery Certification: Additional qualifications or certifications in debt recovery or collections would be an advantage.

Company Culture and Values

At Tenakata Enterprises Limited, we believe in fostering a culture of integrity, transparency, and respect. We understand that debt collection can be challenging, which is why we adopt a people-first approach. Our agents are trained to handle each situation with empathy, balancing the company’s financial goals with a commitment to maintaining strong relationships with our clients and their customers.

Our core values include:

Integrity: We ensure that every action we take aligns with our ethical standards and legal obligations.
Respect: We treat every debtor with respect, understanding that circumstances vary for each individual.
Professionalism: We prioritize a high level of professionalism in every interaction, ensuring that we uphold the reputation of our company and clients.
Innovation: We utilize the latest technology to streamline debt collection processes and improve customer engagement.

By joining our team, you will be part of a company that values personal growth, offers ongoing training, and encourages a positive work-life balance.

Growth Opportunities and Non-Monetary Benefits

At Tenakata Enterprises Limited, we provide more than just a job – we offer a pathway for career growth. As a Debt Collection Agent, you’ll have the opportunity to:

Develop Critical Skills: Hone your communication, negotiation, and problem-solving skills in a fast-paced, dynamic environment.
Career Advancement: Successful agents have the potential for advancement into supervisory roles or specialized debt management positions.
Training and Development: We offer ongoing training programs that focus on debt collection techniques, customer relationship management, and legal compliance.
Positive Work Environment: Work with a team that supports you, values collaboration, and recognizes individual contributions.

Equal Opportunity Employment Statement

At Tenakata Enterprises Limited, we are committed to equal opportunity employment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, national origin, disability, or any other protected status. All qualified candidates are encouraged to apply.

Call to Action

Ready to take the next step in your career? If you’re passionate about helping businesses succeed, have a strong track record in debt recovery, and are ready to work in a supportive and growth-oriented environment, we’d love to hear from you!

To apply for the position of Commission-Based Debt Collection Agent, please submit your resume and cover letter through our online application portal. Click the “Apply Now” button below to start your journey with Tenakata Enterprises Limited.