Clinical Officer Job at MyDawa

  • Healthcare
  • Nairobi


Clinical Officer Job Description at MyDawa

Are you an experienced Clinical Officer passionate about making a difference in healthcare? MyDawa, a leading digital health platform, is seeking a skilled and dedicated Clinical Officer to join our dynamic team. As a Clinical Officer at MyDawa, you will play a crucial role in providing high-quality medical care through innovative digital solutions. This position offers a unique opportunity to blend traditional clinical expertise with cutting-edge telehealth technologies.

Job Title: Clinical Officer

Job Level: Mid-level

Location: Nairobi, Kenya

Key Responsibilities:

As a Clinical Officer at MyDawa, you will:

  1. Provide Telehealth Consultations: Conduct virtual medical consultations, ensuring the delivery of accurate diagnoses and treatment plans through telehealth platforms.
  2. Clinical EMR Management: Utilize your prior experience with Clinical Electronic Medical Records (EMR) systems to maintain accurate and up-to-date patient records.
  3. Patient Education: Offer guidance and education to patients regarding their health conditions, medications, and treatment options in a clear and empathetic manner.
  4. Collaborate with Healthcare Team: Work closely with other healthcare professionals to ensure holistic patient care, facilitating seamless communication through digital channels.
  5. Compliance: Maintain compliance with regulatory standards, including registration with the Clinical Officers Council in Kenya, valid COC retention, and professional practice license.

Qualifications and Experience:

To be successful in this role, you must have:

  • Diploma in Clinical Medicine and Surgery
  • Registration: Must be registered by the Clinical Officers Council in Kenya.
  • Licensing: Possess a valid COC retention and professional practice license.
  • Experience: At least 3 years of relevant work experience post-internship.
  • Telehealth Experience: Prior experience in telehealth services.
  • Clinical EMR: Proficiency in managing Clinical Electronic Medical Records.

How to Apply:

To apply for this exciting opportunity, please send your resume to, and CC


Expert Tips To Be A Successful Applicant for Clinical Officer:

  1. Showcase Telehealth Experience: Highlight any specific achievements or experiences you have in the telehealth field, emphasizing your ability to provide quality care through digital platforms.
  2. Demonstrate Patient-Centric Approach: Illustrate instances where you’ve effectively communicated with patients, ensuring they understand their health conditions and treatment plans.
  3. Highlight Compliance: Clearly outline your adherence to regulatory standards, emphasizing your current registration with the Clinical Officers Council in Kenya and valid licensing.
  4. Detail EMR Proficiency: Provide examples of your proficiency in managing Clinical Electronic Medical Records, showcasing your ability to maintain accurate and organized patient records.
  5. Collaborative Team Player: Emphasize your ability to work collaboratively with other healthcare professionals, showcasing effective communication and teamwork skills.
  6. Problem-Solving Skills: Share instances where you’ve successfully diagnosed and addressed medical issues, demonstrating your problem-solving abilities.
  7. Continuous Learning: Showcase your commitment to ongoing professional development and staying updated on the latest advancements in clinical practice.
  8. Adaptability: Highlight situations where you’ve demonstrated adaptability, especially in the context of integrating technology into traditional clinical practices.
  9. Effective Communication: Illustrate your strong communication skills, emphasizing clarity and empathy in patient interactions.
  10. Patient Reviews: If applicable, include positive feedback or testimonials from patients you have treated, demonstrating your impact on their healthcare journey.


Dear Hiring Manager,

I am writing to express my interest in the Clinical Officer position at MyDawa, as advertised. With a Diploma in Clinical Medicine and Surgery, along with over 3 years of experience post-internship, I am confident in my ability to contribute to your dynamic team.

In my previous role, I successfully conducted telehealth consultations, providing accurate diagnoses and treatment plans to patients. My proficiency in managing Clinical Electronic Medical Records ensures meticulous record-keeping and compliance with regulatory standards. I am dedicated to patient education, having effectively communicated complex medical information in a clear and empathetic manner.

I am impressed by MyDawa’s commitment to innovative healthcare solutions, and I am eager to contribute my skills to your team. Enclosed is my resume for your review. I look forward to the opportunity to discuss how my experience aligns with the goals of MyDawa.


[Your Full Name]

Frequently Asked Questions:

Q1: What qualifications are required for the Clinical Officer position at MyDawa?

A1: The ideal candidate should have a Diploma in Clinical Medicine and Surgery, be registered by the Clinical Officers Council in Kenya, possess a valid COC retention and professional practice license, and have at least 3 years of relevant work experience post-internship.

Q2: Can I apply if I don’t have prior telehealth experience?

A2: While prior telehealth experience is preferred, we welcome applicants with a strong clinical background and a willingness to adapt to digital healthcare practices. Emphasize your interest in telehealth in your application.

Q3: How does MyDawa ensure patient privacy in telehealth consultations?

A3: MyDawa follows strict privacy protocols and complies with data protection regulations. Our telehealth platform uses secure encryption and authentication measures to safeguard patient information.

Q4: Is there room for career advancement within MyDawa for Clinical Officers?

A4: Yes, MyDawa is committed to the professional growth of its team members. Opportunities for career advancement are available based on performance and individual development goals.

Q5: What sets MyDawa apart in the healthcare industry?

A5: MyDawa is a pioneer in leveraging digital solutions for healthcare delivery. Our commitment to innovation, patient-centric care, and collaboration with healthcare professionals distinguish us in the industry.

Q6: How often does MyDawa update its telehealth technology?

A6: MyDawa is dedicated to staying at the forefront of technological advancements. We regularly update our telehealth platform to incorporate the latest features and ensure a seamless experience for both healthcare providers and patients.

Q7: Is MyDawa an equal opportunity employer?

A7: Yes, MyDawa is an equal opportunity employer committed to attracting and retaining the best talent from all races and backgrounds.

Q8: Does MyDawa charge any application or recruitment fees?

A8: No, MyDawa does not charge any application or recruitment fees. Be cautious of any requests for payment during the application process, as it may be a scam.

Q9: How does MyDawa support the continuous learning of its healthcare professionals?

A9: MyDawa encourages continuous learning and professional development. We provide opportunities for training, workshops, and access to resources that keep our team members updated on the latest developments in healthcare.

Q10: What qualities does MyDawa value in its Clinical Officers?

A10: MyDawa values Clinical Officers who are compassionate, adaptable, and committed to providing high-quality healthcare. Strong communication skills, a patient-centric approach, and a collaborative mindset are essential.

Possible Clinical Officer Interview Questions With Answers:

  1. Q: How do you approach telehealth consultations to ensure effective communication with patients?
    • A: I prioritize clear and empathetic communication, explaining medical information in a way that patients can easily understand. Active listening is key to addressing their concerns and building rapport.
  2. Q: Can you provide an example of a challenging diagnosis you’ve faced and how you handled it?
    • A: In a previous role, I encountered a complex case where the patient’s symptoms were ambiguous. I conducted thorough research, consulted with colleagues, and collaboratively developed a comprehensive diagnostic plan.
  3. Q: How do you stay updated on the latest advancements in clinical practice?
    • A: I am dedicated to continuous learning. I regularly attend conferences, participate in relevant workshops, and subscribe to reputable medical journals to stay informed about the latest developments in healthcare.
  4. Q: How do you ensure compliance with regulatory standards in your clinical practice?
    • A: I prioritize maintaining a current registration with the Clinical Officers Council in Kenya, ensuring my licensing is up-to-date. Regular audits of my practice and adherence to established protocols contribute to compliance.
  5. Q: How do you handle situations where patients are resistant to telehealth consultations?
    • A: I approach such situations with empathy, addressing their concerns and emphasizing the convenience and accessibility of telehealth. Sharing success stories of previous telehealth experiences often helps alleviate resistance.
  6. Q: Describe a time when you had to collaborate with a multidisciplinary healthcare team.
    • A: In a previous role, I collaborated with physicians, nurses, and other healthcare professionals to develop a comprehensive care plan for a patient with a complex medical history. Effective communication was crucial in ensuring seamless collaboration.
  7. Q: How do you prioritize and manage your workload in a fast-paced telehealth environment?
    • A: I use a systematic approach, prioritizing urgent cases while maintaining efficiency. Digital tools, such as scheduling software and reminders, help me stay organized and ensure timely responses to patient needs.
  8. Q: How do you handle patient confidentiality in a virtual healthcare setting?
    • A: I adhere to strict privacy protocols, ensuring secure and encrypted communication channels. I educate patients on the importance of confidentiality and obtain their informed consent for virtual consultations.
  9. Q: Can you share an example of a positive impact you’ve had on a patient’s healthcare journey?
    • A: I recall a case where timely telehealth intervention prevented a worsening condition. The patient expressed gratitude for the accessible and prompt care, highlighting the positive impact of telehealth on their health outcomes.
  10. Q: What attracted you to the Clinical Officer position at MyDawa, and how do you align with our commitment to innovative healthcare solutions?
    • A: MyDawa’s focus on leveraging technology for healthcare aligns with my passion for embracing innovation in clinical practice. I am drawn to the opportunity to contribute my skills to a forward-thinking organization committed to transforming healthcare delivery.

Best wishes on your application, and we look forward to welcoming the newest member of the MyDawa team!

MyDawa is an equal opportunity employer and does not charge any application/recruitment fees.

To apply for this job email your details to

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