Client Relations Manager – Readvertisement

Client Relations Manager – Readvertisement

Job Summary

• Published On: 2024-07-27
• Vacancy: 1 Position
• Job Nature: Full Time
• Salary: Ksh Confidential
• Location: Kenya
• Application Deadline: 2024-08-17

---

Company Overview

Located in the Parklands Area of Nairobi, M.P. Shah Hospital is a premier 217-bed facility renowned for its exceptional medical care and services. As one of Kenya’s leading private hospitals, we are distinguished by our commitment to high standards and quality patient care. Our mission is to be a one-stop healthcare provider in East and Central Africa, guided by our core value of care. We operate under the Social Service League, a non-racial, non-religious, non-political charitable institution, which includes our main hospital in Parklands, the Village Market Medical Clinic, and the Dinshaw Byramjee Dispensary and Dental Unit located at Ronald Ngala Street, Nairobi.

---

Job Description

Reporting to the Head of Marketing, Brand & Communications, the Client Relations Manager will play a crucial role in driving business growth and development. This position involves leading the process of prospecting, negotiating, and closing new revenue streams for both B2B and B2C accounts while ensuring the retention of existing customers. The role requires maintaining positive client relationships to support the hospital’s strategic growth.

Responsibilities

1. Business Development

• Develop, implement, and deliver on business development targets according to the sales plan.
• Map and review prospects, attend pitch meetings, and review engagement contracts.
• Conduct regular need-based market research to gather data for analyzing products, services, competition, and trends.

2. Client Relationship Management

• Establish and maintain business relationships with consultant doctors, the medical fraternity, insurance companies, and corporate clients.

3. Communication and Reporting

• Effectively communicate and promote the hospital’s products, services, packages, plans, features, and benefits to both existing and prospective clients.
• Compile and maintain necessary reports to support decision-making.

4. Team Management

• Guide and supervise the client relations team to achieve their tasks and meet performance targets.

---

Qualifications

1. Educational Requirements

• A minimum of a Bachelor’s degree in Business Administration or a related field.

2. Experience

• At least 5 years of experience in a similar role, with a background in business development and team management. Experience in the health industry is preferred.

3. Required Competencies

• Strong analytical and negotiation skills.
• Customer-oriented with the ability to adapt to various client personalities.
• Excellent interpersonal and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Demonstrated public relations and relationship-building skills.

---

Salary and Benefits

• Competitive salary, details to be disclosed upon application.
• Comprehensive benefits package including healthcare, retirement plans, and more.

Application Process

To apply for the position of Client Relations Manager at M.P. Shah Hospital, please submit your application through the following link: Apply Now

---

Additional Information

• Location: Parklands, Nairobi, Kenya
• Job Type: Full-Time
• Application Deadline: 2024-08-17

---

Company Culture and Values

At M.P. Shah Hospital, we are dedicated to fostering a culture of care, excellence, and continuous improvement. Our team members are integral to our mission of providing top-notch healthcare services and making a positive impact in our community.

TELEGRAM CHANNEL: CLICK HERE TO JOIN

Equal Opportunity Employer

M.P. Shah Hospital is committed to diversity and equality. We are an equal opportunity employer and do not charge any application or recruitment fees.

Contact Us

For more information about the position or application process, please contact our HR department at hr@mpshahhosp.org.