Cleaners / Office Assistants At Central Bank Of Kenya

Central Bank Of Kenya Job Opportunity: Cleaner / Office Assistant

Job Category: General Services | Job Level: Entry Level

Closing Date: Thursday, 18 Jan 2024 at 5.00 p.m.

Introduction: Welcome to the Central Bank of Kenya’s job opening for a Cleaner/Office Assistant. We are seeking an experienced individual to join our General Services team. As a Cleaner/Office Assistant, you will play a crucial role in maintaining the cleanliness and orderliness of the Bank’s offices and related facilities. Read on to discover the responsibilities, qualifications, and competencies required for this role.

Key Duties and Responsibilities:

1. Office Cleaning:
   • Responsible for cleaning the Bank’s offices and related facilities as per the expected standards and guidelines.
2. Daily Cleaning:
   • Performs daily and periodical cleaning of the assigned work area as per expected guidelines and standards.
3. Maintenance Reporting:
   • Report maintenance defects to the supervisor and follow through to ensure they are addressed promptly.
4. Checklist Maintenance:
   • Responsible for ensuring the housekeeping checklists are kept up to date and within the expected timelines.
5. Stakeholder Relations:
   • Maintain good internal and external stakeholder relations.
6. Adherence to Requests:
   • Comply with any reasonable request made by management within the scope of work.
7. Hazard Reporting:
   • Report all potential and real hazards immediately to the supervisor for guidance.
8. Material Usage:
   • Ensure to work with cleaning materials within the expected guidelines and report any incidents for guidance.
9. Protective Gear:
   • Ensure to work with protective gear/devices as instructed.
10. Dress Code Adherence:
    • Adhere to the designated dress code and conduct of cleaners in the Bank at all times.
11. Duty Allocations:
    • Comply with duty allocations and provide support when called upon by the supervisor.
12. Continuous Improvement:
    • Continuously improve the cleaning service standards of the assigned section and knowledge of your job function.
13. SOP Awareness:
    • Ensure to keep abreast and well-updated on the Standard Operating Procedures related to the role.
14. Team Player:
    • Responsive and active team player.
15. Policy Adherence:
    • Adherence to work procedures, policies, and regulations.
16. Additional Responsibilities:
    • Any other duties and responsibilities as may be assigned by the Supervisor.

Qualifications:

• Kenya Certificate of Secondary Education (KCSE) with a mean grade of C- (Minus) and above.

Work Experience:

• At least five (5) years working experience as a cleaner in a mid-size to a large company.

Competencies:

Technical Competencies:

1. Ability to handle cleaning equipment, machinery, and cleaning chemicals.
2. Knowledge of proper storage and disposal methods.
3. Knowledge of best cleaning practices.

Behavioral / General Competencies:

1. Interpersonal skills – create rapport with others and develop effective communication and team spirit with colleagues.
2. Personal Motivation and Drive – commit self to work hard towards goals. Show enthusiasm and career commitment.
3. Adaptability/Flexibility – ability and willingness to be flexible, to adapt to and work effectively within a variety of changing situations and with various individuals and groups.
4. Professionalism – maintain a professional approach based on ethics and CBK values. Ensure ethical practices and integrity and ensure CBK is not put at reputational risk.
5. Good Communication skills – both written and oral.

Candidates are requested to note that:

• INCOMPLETE applications will not be considered.
• Only shortlisted candidates will be contacted.

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Expert Tips To Be A Successful Applicant for Cleaner / Office Assistant:

1. Highlight Relevant Experience: Tailor your application to emphasize your experience in office cleaning, maintenance reporting, and adherence to safety guidelines.
2. Demonstrate Adaptability: Showcase instances where you have demonstrated adaptability and flexibility in previous roles, particularly in changing situations.
3. Communication Skills: Clearly articulate your communication skills, both written and oral, to convey your ability to interact with colleagues and stakeholders effectively.
4. Commitment to Excellence: Illustrate your commitment to maintaining high standards in cleaning practices and continuous improvement in service delivery.
5. Team Collaboration: Emphasize your experience as a responsive and active team player, providing examples of successful collaboration in your previous roles.
6. Ethical Practices: Highlight instances where you maintained professionalism, ethical practices, and integrity in your work, ensuring your employers were not at reputational risk.
7. Safety Awareness: Showcase your commitment to safety by detailing experiences where you promptly reported and addressed potential hazards in the workplace.
8. Knowledge Enhancement: Demonstrate your commitment to staying updated on industry standards and SOPs by showcasing instances where you proactively sought to enhance your knowledge.
9. Problem-Solving Skills: Provide examples of your problem-solving skills, particularly in addressing maintenance defects and ensuring the timely resolution of issues.
10. Enthusiasm and Career Commitment: Convey your enthusiasm for the role and your commitment to a long-term career, aligning with the bank’s values.

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SAMPLE COVER LETTER Cleaner / Office Assistant

Dear Hiring Manager,

I am writing to express my interest in the Cleaner/Office Assistant position at the Central Bank of Kenya, as advertised. With a strong background in office cleaning and maintenance, I am confident in my ability to contribute effectively to the high standards set by the Central Bank.

In my previous role at [Previous Company], I successfully executed daily and periodical cleaning tasks, reported maintenance defects promptly, and ensured the adherence to housekeeping checklists. My five years of experience in a mid-size company have equipped me with the skills to handle cleaning equipment, machinery, and chemicals effectively.

I am motivated by a commitment to excellence and continuous improvement, as evidenced by my proactive approach to maintaining and updating knowledge on Standard Operating Procedures relevant to my role. My interpersonal skills have allowed me to build strong relationships with colleagues, contributing to a positive and collaborative work environment.

Enclosed with my application is my resume, which further outlines my qualifications and experiences. I am excited about the opportunity to contribute to the cleanliness and orderliness of the Central Bank of Kenya and would welcome the chance to discuss my suitability for this role in an interview.

Thank you for considering my application. I look forward to the possibility of contributing to the success of the Central Bank.

Sincerely,

[Your Name]

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Frequently Asked Questions (FAQs) – Cleaner / Office Assistant:

Q1: What are the specific responsibilities of the Cleaner/Office Assistant role? The Cleaner/Office Assistant is responsible for maintaining the cleanliness of the Bank’s offices and related facilities, performing daily and periodical cleaning, reporting maintenance defects, and ensuring adherence to housekeeping checklists. They must also maintain good stakeholder relations and comply with management requests within their scope of work.

Q2: What qualifications are required for this position? Candidates should have a Kenya Certificate of Secondary Education (KCSE) with a mean grade of C- (Minus) and above.

Q3: How much work experience is needed for this role? A minimum of five (5) years working experience as a cleaner in a mid-size to a large company is required.

Q4: What technical competencies are essential for the Cleaner/Office Assistant? Technical competencies include the ability to handle cleaning equipment, machinery, knowledge of proper storage and disposal methods, and understanding best cleaning practices.

Q5: What behavioral/general competencies are sought in applicants? Behavioral competencies include interpersonal skills, personal motivation, adaptability/flexibility, professionalism, and good communication skills.

Q6: How will applications be evaluated? Incomplete applications will not be considered, and only shortlisted candidates will be contacted.

Q7: What is the closing date for applications? The closing date for applications is Thursday, 18 Jan 2024, at 5.00 p.m.

Q8: Is there a specific dress code for the role? Yes, applicants are expected to adhere to the designated dress code and conduct of cleaners at the Bank at all times.

Q9: Are there opportunities for career growth in this role? While this is an entry-level position, the Bank encourages continuous improvement, and career growth opportunities may arise based on performance and dedication.

Q10: How can applicants demonstrate their commitment to safety in the workplace? Applicants should provide examples of instances where they promptly reported and addressed potential hazards, showcasing a strong commitment to safety.

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Possible Cleaner / Office Assistant Interview Questions:

1. Can you describe your experience in maintaining the cleanliness of office spaces and related facilities in your previous roles? Answer: I have over five years of experience in a mid-size company where I successfully executed daily and periodical cleaning tasks, ensuring adherence to the highest standards.
2. How do you handle situations where there is a need for flexibility and adaptability in your work? Answer: I thrive in changing situations and am willing to be flexible to adapt to different circumstances. An example is when [provide specific example from your experience].
3. Can you share an instance where you demonstrated excellent interpersonal skills in a team environment? Answer: In my previous role at [Previous Company], I actively contributed to a positive and collaborative work environment, building strong relationships with colleagues. An example is when [provide specific example from your experience].
4. How do you stay updated on industry standards and best practices related to cleaning services? Answer: I am committed to continuous improvement. I stay updated on Standard Operating Procedures through regular training sessions and self-directed learning.
5. Describe a situation where you had to report and address a potential hazard in the workplace. Answer: Safety is a top priority. In a previous role, I promptly reported a hazard involving [provide specific details], and it was addressed promptly to ensure a safe working environment.
6. How do you prioritize your tasks to ensure the timely completion of cleaning duties? Answer: I prioritize tasks based on urgency and importance, ensuring that daily and periodical cleaning tasks are completed within the expected timelines.
7. Can you discuss your understanding of proper storage and disposal methods for cleaning materials? Answer: Proper storage and disposal are crucial. I am well-versed in the correct methods to ensure the safety of cleaning materials and maintain a clean and organized workspace.
8. How do you handle situations where you receive a reasonable request from management that falls within the scope of your work? Answer: I am always ready to comply with reasonable requests from management. An example is when [provide specific example from your experience].
9. What motivates you to commit yourself to work hard towards goals in a professional setting? Answer: I am motivated by a commitment to excellence and continuous improvement. Achieving goals and contributing to a positive work environment drives my enthusiasm.
10. How do you handle duty allocations and provide support when called upon by your supervisor? Answer: I am proactive in adhering to duty allocations and providing support as needed. An example is when [provide specific example from your experience].

Best wishes to all applicants for the Cleaner / Office Assistant position at the Central Bank of Kenya! Our website is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner.