• Temporary
  • Nairobi

CIC Insurance


Contract: Permanent
Location: Nairobi
Posted: February 8, 2024
Deadline: February 15, 2024


As a Claims Assistant in our dynamic team, you will play a pivotal role in ensuring efficient claims handling and settlement within prescribed timelines. Your meticulous attention to detail and proactive approach will contribute significantly to our commitment to exceptional customer service.


  1. Claims Registration and Analysis:
    • Efficiently register and analyze incoming claims, providing clients with clear guidance on necessary supporting documentation.
  2. Service Provider Management:
    • Liaise with service providers as necessary, ensuring timely appointments and effective coordination.
  3. Claims Evaluation and Approval:
    • Analyze adjuster and investigator reports to recommend appropriate settlements or approvals, exercising sound judgment in adherence to company policies.
  4. Suspicious Claims Handling:
    • Identify and escalate suspicious claims to the supervisor for further investigation, maintaining integrity and compliance standards.
  5. Third-Party Recoveries:
    • Take proactive steps in initiating third-party recoveries through well-drafted demand letters, optimizing potential revenue streams.
  6. Claims Reserves Management:
    • Regularly review claims reserves in light of new developments, ensuring accurate financial forecasting and timely closure of files.
  7. Invoice Processing and Payment:
    • Process invoices from service providers efficiently, adhering to established standards and timelines for payment.
  8. Discharge Voucher Issuance:
    • Issue discharge vouchers for fully documented claims, ensuring all necessary formalities are completed accurately.
  9. Customer Query Resolution:
    • Address customer queries and complaints promptly and professionally, fostering positive relationships and enhancing customer satisfaction.
  10. Claims Payments Follow-Up:
    • Proactively follow up on claims payments, ensuring timely disbursements and resolving any payment-related issues expediently.


  • Travel: The role may necessitate travel to distant branches or other locations of company interest.
  • Working Hours: Flexibility in working hours may be required to ensure job completion within specified deadlines.

If you possess the requisite professional and academic qualifications and are prepared to undertake the responsibilities outlined above, we invite you to apply through our career portal: Apply Here, clearly specifying the position you are applying for.

Applications must be submitted by close of business on February 15, 2024. Only shortlisted candidates will be contacted. If you have not received a response by March 18, 2024, please consider your application unsuccessful.

N/B: This job advertisement is open to both internal and external candidates. We are committed to fostering diversity and inclusivity in our workforce and do not charge any application or recruitment fees.

Expert Tips To Be A Successful Applicant for Claims Assistant – General Business:

  1. Demonstrate Analytical Skills: Showcase your ability to analyze claims effectively, providing examples of how you’ve assessed complex situations and made sound recommendations.
  2. Highlight Communication Skills: Emphasize your proficiency in communicating with clients, service providers, and internal stakeholders, illustrating instances where your communication skills have positively impacted claim resolution.
  3. Prioritize Customer Service: Illustrate your commitment to exceptional customer service, sharing anecdotes where you’ve gone above and beyond to address customer queries or concerns.
  4. Showcase Attention to Detail: Detail-oriented individuals thrive in claims management roles. Provide examples of how your attention to detail has ensured accuracy and compliance in previous positions.
  5. Illustrate Problem-Solving Abilities: Claims handling often involves navigating challenges and finding solutions. Describe scenarios where you’ve encountered obstacles and successfully resolved them.
  6. Highlight Compliance Knowledge: Demonstrate your understanding of regulatory requirements in claims management, showcasing how you ensure compliance in your daily responsibilities.
  7. Illustrate Time Management Skills: Claims assistants must manage multiple tasks within tight deadlines. Provide examples of how you prioritize tasks and manage your time effectively to meet deadlines consistently.
  8. Emphasize Team Collaboration: Highlight your ability to work effectively in a team environment, sharing experiences where you’ve collaborated with colleagues to achieve common goals.
  9. Showcase Adaptability: Claims management can be dynamic, requiring adaptability to changing circumstances. Share instances where you’ve adapted to new processes or technologies in previous roles.
  10. Express Commitment to Continuous Learning: Display your willingness to learn and grow in the role, expressing interest in ongoing professional development opportunities and staying updated on industry trends.

Sample Cover Letter for a Claims Assistant – General Business

To Whom It May Concern,

I am writing to express my keen interest in the Claims Assistant position at [Company Name], as advertised. With a strong background in claims management and a dedication to delivering exceptional customer service, I am enthusiastic about the opportunity to contribute to your esteemed organization.

In my previous role at [Previous Company], I developed a comprehensive understanding of claims processing procedures and demonstrated proficiency in analyzing, evaluating, and settling claims efficiently. I consistently maintained a meticulous approach to documentation and compliance, ensuring adherence to company policies and regulatory requirements.

What particularly draws me to [Company Name] is its reputation for excellence and commitment to innovation in the insurance industry. I am impressed by the company’s dedication to providing superior service to its clients and its focus on continuous improvement. I am eager to leverage my skills and experience to support [Company Name]’s mission and contribute to its continued success.

Throughout my career, I have cultivated strong communication skills, enabling me to interact effectively with clients, service providers, and internal stakeholders. I pride myself on my ability to address customer queries and concerns promptly and professionally, fostering positive relationships and enhancing overall customer satisfaction.

Additionally, I am adept at managing multiple tasks within tight deadlines and thrive in fast-paced environments. I am highly organized and detail-oriented, ensuring accuracy and efficiency in all aspects of my work. I am committed to continuous learning and development, and I am eager to embrace new challenges and opportunities for growth.

Thank you for considering my application. I am excited about the possibility of joining the talented team at [Company Name] and contributing to its success. I am available for an interview at your earliest convenience and look forward to discussing how my background, skills, and enthusiasms align with the needs of the Claims Assistant role.


[Your Name]*

Frequently Asked Questions:

1. What qualifications are required for the Claims Assistant role?

  • The ideal candidate should possess a degree in a relevant field such as Business Administration or Insurance Studies, coupled with a minimum of [X] years of experience in claims management or a related field.

2. How do you handle suspicious claims?

  • Suspicious claims are escalated to the supervisor for further investigation, ensuring compliance with company policies and regulatory requirements. We prioritize integrity and thoroughness in investigating such claims.

3. What opportunities for advancement are available in this role?

  • Claims Assistants have opportunities for career growth within our organization, with potential pathways to roles such as Claims Manager or other leadership positions based on performance and demonstrated capabilities.

4. How do you ensure compliance with regulatory requirements in claims management?

  • We maintain strict adherence to regulatory guidelines and industry best practices, conducting regular training sessions and staying updated on changes in legislation to ensure compliance at all times.

5. What strategies do you employ to enhance customer satisfaction?

  • We prioritize responsive communication, timely claims processing, and personalized assistance to address customer queries and concerns promptly, aiming to exceed expectations and foster long-term relationships.

6. Can you provide examples of challenging claims scenarios you’ve handled successfully?

  • Our team members have successfully managed various challenging claims scenarios, including complex liability disputes, fraudulent claims, and large-scale property damage incidents, leveraging their expertise and collaborative problem-solving skills.

7. How do you manage workload and prioritize tasks in a fast-paced environment?

  • We utilize efficient workflow management systems and prioritize tasks based on urgency and impact, ensuring that critical deadlines are met while maintaining accuracy and quality in claims handling processes.

8. What opportunities for professional development are available to Claims Assistants?

  • We offer ongoing training programs, seminars, and opportunities for professional certifications to support the continuous learning and career advancement of our Claims Assistants, empowering them to excel in their roles.

9. How do you ensure fairness and objectivity in claims evaluation and settlement?

  • Our claims evaluation processes are guided by established criteria and standards, with thorough reviews conducted to ensure fairness and objectivity in decision-making, mitigating biases and ensuring equitable outcomes.

10. How do you handle customer complaints and feedback? – We treat customer complaints and feedback seriously, addressing them promptly and transparently, and utilizing them as opportunities for improvement in our claims handling processes, ultimately enhancing customer satisfaction and loyalty.

Possible Claims Assistant – General Business Interview Questions With Answers:

  1. Question: Can you walk us through your experience in claims management?
    • Answer: Certainly. In my previous role at [Previous Company], I was responsible for registering, analyzing, and settling various types of claims, including [mention specific types]. I consistently ensured thorough documentation and adherence to company policies and regulatory requirements.
  2. Question: How do you prioritize tasks when handling multiple claims simultaneously?
    • Answer: I prioritize tasks based on urgency and impact, focusing on resolving claims with imminent deadlines or those involving significant financial implications first. Utilizing effective time management techniques, I ensure that all claims receive timely attention and resolution.
  3. Question: How do you handle situations where claims documentation is incomplete or inaccurate?
    • Answer: When faced with incomplete or inaccurate documentation, I proactively communicate with clients or relevant stakeholders to obtain the necessary information or clarification. I meticulously review available documentation to identify any discrepancies and seek resolution promptly to expedite the claims process.
  4. Question: Can you provide an example of a challenging claim you successfully resolved?
    • Answer: Certainly. I encountered a complex liability claim involving multiple parties and conflicting accounts of the incident. Through diligent investigation and collaboration with adjusters and legal experts, I was able to ascertain liability accurately and negotiate a fair settlement, ultimately resolving the claim to the satisfaction of all parties involved.
  5. Question: How do you stay updated on changes in insurance regulations and industry trends?
    • Answer: I actively participate in industry seminars, webinars, and professional development courses to stay abreast of changes in insurance regulations and emerging trends. Additionally, I regularly review industry publications and engage in discussions with peers to exchange insights and best practices, ensuring that I remain informed and adaptable in my role.

Best wishes on your application, and remember, CIC is committed to attracting and retaining the best talent from diverse backgrounds, fostering an inclusive and equitable workplace for all.

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