Cargo Administrative Assistant – Join Our High-Flying Team

Full Time
  • Full Time
  • Nairobi

Jambo Jet

Cargo Administrative Assistant – Join Our High-Flying Team

Are you ready to embark on an exciting journey with our dynamic Cargo Crew? We are seeking exceptional individuals to join us as Cargo Administrative Assistants, where you’ll play a crucial role in ensuring the smooth and safe operation of our cargo services while delivering unparalleled customer service. If you’re passionate about aviation and thrive in a fast-paced environment, this is the opportunity for you!

Job Summary:

As a Cargo Administrative Assistant, you will be the backbone of our cargo operations, providing administrative support to ensure efficient and seamless processes. From coordinating shipments to liaising with customers and internal teams, you’ll be instrumental in maintaining our high standards of service and safety.

Key Responsibilities:

  • Manage and coordinate cargo shipments, including documentation and tracking.
  • Respond promptly to customer inquiries and provide exceptional service.
  • Collaborate with internal teams to ensure timely and accurate cargo handling.
  • Maintain records and databases accurately to track cargo movements and inventory.
  • Assist in resolving any issues or discrepancies related to cargo operations.
  • Ensure compliance with safety regulations and company policies at all times.
  • Support the Cargo Manager with administrative tasks and special projects as needed.

Qualifications and Skills:

  • High school diploma or equivalent; associate’s degree preferred.
  • Previous experience in cargo or logistics administration is an advantage.
  • Strong organizational skills with meticulous attention to detail.
  • Excellent communication and customer service skills.
  • Proficiency in Microsoft Office Suite and cargo management software.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Knowledge of aviation regulations and procedures is a plus.


  • Competitive salary based on experience and qualifications.
  • Comprehensive benefits package including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • Flexible scheduling options to accommodate work-life balance.
  • Vibrant and inclusive work culture with a supportive team environment.
  • Remote work options available for qualified candidates.

How to Apply

Submit your application and get ready to be part of our soaring success.
Send your application by 10th May 2024, at 5:00 pm through the following  Link







Dear [Recipient’s Name],

I am writing to express my interest in the Cargo Administrative Assistant position at [Company Name], as advertised. With a strong background in administrative support and a passion for the aviation industry, I am excited about the opportunity to contribute to your dynamic Cargo Crew.

In my previous roles, I have demonstrated proficiency in coordinating logistics and providing exceptional customer service. My attention to detail and ability to multitask have enabled me to efficiently manage cargo operations while ensuring compliance with safety regulations and company policies. I am confident that my skills and experience align well with the requirements of this position.

I am particularly drawn to [Company Name] because of its reputation for excellence and commitment to innovation. I am eager to be part of a team that values professionalism, teamwork, and continuous improvement. I am excited about the prospect of contributing to the success of your cargo services and supporting the growth of the company.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and qualifications align with the needs of your team. Please find attached my resume for your review. I am available at your earliest convenience for an interview.

Warm regards,

[Applicant’s Name]


  1. Tailor Your Resume: Highlight relevant skills and experience that align with the requirements of the Cargo Administrative Assistant role.
  2. Research the Company: Familiarize yourself with [Company Name] and its values to demonstrate genuine interest and enthusiasm during the interview.
  3. Prepare Examples: Be ready to provide specific examples of how your past experiences have prepared you for the challenges of the cargo industry.
  4. Showcase Soft Skills: Emphasize your communication, organizational, and problem-solving skills, which are essential for success in this role.
  5. Dress Appropriately: Present yourself professionally during interviews to make a positive impression on potential employers.
  6. Ask Questions: Prepare thoughtful questions about the company culture, job expectations, and opportunities for growth to demonstrate your interest and engagement.
  7. Follow Up: Send a thank-you email after interviews to express your gratitude and reiterate your interest in the position.
  8. Stay Positive: Maintain a positive attitude throughout the application process, even if faced with rejection or delays.
  9. Network: Connect with professionals in the aviation industry through networking events and online platforms to expand your opportunities.
  10. Be Persistent: Don’t be discouraged by setbacks; continue to pursue opportunities and showcase your value as a candidate.

Possible Cargo Administrative Assistant Interview Questions With Answers:

  1. Can you tell us about your previous experience in cargo administration? Answer: In my previous role at [Previous Company], I was responsible for coordinating shipments, managing documentation, and ensuring timely delivery of cargo. I developed strong organizational skills and attention to detail, which allowed me to effectively handle multiple tasks simultaneously.
  2. How do you prioritize tasks in a fast-paced environment? Answer: I prioritize tasks based on urgency and importance, focusing on deadlines and critical deliverables. I also communicate with stakeholders to manage expectations and ensure that all essential tasks are completed on time.
  3. How do you handle customer inquiries and complaints? Answer: I approach customer inquiries with professionalism and empathy, actively listening to their concerns and providing prompt and satisfactory solutions. I believe in maintaining open communication and addressing issues proactively to ensure customer satisfaction.
  4. Can you give an example of a time when you had to resolve a problem related to cargo operations? Answer: In my previous role, there was an issue with a delayed shipment due to inclement weather. I coordinated with the transportation team to reroute the cargo and communicated with the customer to provide updates on the revised delivery schedule. By staying proactive and responsive, we were able to minimize disruptions and meet the customer’s expectations.
  5. How do you ensure compliance with safety regulations in cargo handling? Answer: I am vigilant about adhering to safety protocols and procedures outlined by regulatory agencies and company policies. I conduct regular inspections, provide training to staff on safety practices, and maintain accurate records to ensure compliance with all safety regulations.

Don’t see a fit at this time? Don’t worry. Join our Talent Network and get notified about the latest opportunities. [Link]

Best wishes on your job search journey! We are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. Remember, we are an equal employer and do not charge any application/recruitment fees, whether refundable or not.


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