Camp Ndunda Falls – Join Our Team

Open Positions: Waiter, Housekeeper, and Tour Guide

Welcome to Camp Ndunda Falls, where adventure meets relaxation in the heart of nature. We are excited to announce that we are expanding our team and currently hiring for the following positions: Waiter, Housekeeper, and Tour Guide. If you are passionate about hospitality and tourism, we invite you to apply and be part of a dynamic, friendly team committed to delivering exceptional guest experiences.

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1. Waiter – Embu, Kenya

Job Summary

As a Waiter at Camp Ndunda Falls, you will be the face of our dining experience. You will ensure that guests enjoy their meals and receive the highest level of customer service. This role is ideal for someone who is courteous, attentive, and enjoys working in a fast-paced environment. You will be serving a variety of meals in our on-site restaurant while maintaining professionalism and creating memorable experiences for our guests.

Key Responsibilities

• Greet and welcome guests as they arrive at the restaurant, ensuring they feel comfortable.
• Take orders and deliver meals promptly while ensuring accuracy.
• Provide menu recommendations to guests and inform them of special dishes and daily offerings.
• Ensure table cleanliness and that all dining areas are kept neat and orderly.
• Handle customer complaints gracefully and escalate to management when necessary.
• Collaborate with kitchen staff to ensure seamless service.
• Process payments and issue receipts to guests.

Qualifications and Skills

• Prior experience as a Waiter or in a customer-facing role is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to multitask.
• Customer-service oriented and able to anticipate guest needs.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English and Swahili is essential; knowledge of additional languages is a plus.

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2. Housekeeper – Embu, Kenya

Job Summary

We are looking for a Housekeeper to maintain a clean and comfortable environment for our guests at Camp Ndunda Falls. The ideal candidate will take pride in providing a clean, organized, and inviting space that enhances the guest experience. As a Housekeeper, you will play a crucial role in maintaining the high standards of our accommodation facilities.

Key Responsibilities

• Clean and sanitize guest rooms and common areas daily, ensuring a pristine environment.
• Change bed linens, towels, and other amenities for guest rooms.
• Restock cleaning supplies and guest amenities as needed.
• Report any maintenance issues or repairs to management.
• Maintain the cleanliness of public areas, including the lobby, corridors, and restrooms.
• Follow health and safety protocols, ensuring all cleaning procedures meet industry standards.
• Assist with laundry duties, ensuring that linens are washed, dried, and folded to standard.

Qualifications and Skills

• Proven experience as a Housekeeper or similar role in a hospitality setting.
• Knowledge of cleaning and sanitation products, techniques, and methods.
• Strong attention to detail with the ability to work efficiently and independently.
• Excellent time management skills.
• Good communication skills, with proficiency in English and Swahili.
• Ability to work on a flexible schedule, including weekends and holidays.

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3. Tour Guide – Embu, Kenya

Job Summary

At Camp Ndunda Falls, our Tour Guide plays a vital role in creating memorable and educational experiences for our guests. As a Tour Guide, you will lead groups on guided tours through the beautiful landscapes surrounding the camp, sharing your knowledge about local wildlife, history, and nature.

Key Responsibilities

• Lead groups on guided tours, providing information about the camp’s surrounding environment.
• Share facts about local wildlife, plants, and history to enrich the guest experience.
• Ensure the safety of guests during tours by following all camp safety guidelines.
• Answer questions from guests and engage them with interesting stories and information.
• Maintain equipment such as binoculars, maps, and other materials needed for the tours.
• Collaborate with the camp management to develop new tour packages and itineraries.
• Assist with guest inquiries about the camp’s activities and other tourist attractions in the area.

Qualifications and Skills

• Proven experience as a Tour Guide or similar role in the tourism industry.
• Strong knowledge of local history, wildlife, and environmental conservation.
• Excellent communication and storytelling skills, with the ability to engage a diverse audience.
• Physical fitness and the ability to walk long distances or hike on nature trails.
• First Aid Certification is a plus.
• Proficiency in English and Swahili is required; knowledge of additional languages is an advantage.

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Why Join Camp Ndunda Falls?

At Camp Ndunda Falls, we offer more than just a job; we offer an opportunity to grow in the hospitality and tourism sector. Our team is made up of passionate professionals who enjoy working in a supportive and vibrant environment. We value teamwork, creativity, and innovation, and we believe that a positive work culture leads to outstanding guest experiences.

• Work in a beautiful and serene environment surrounded by nature.
• Opportunities for career development and training in the hospitality and tourism industry.
• Flexible working hours with opportunities for advancement.
• Be part of a collaborative team where your ideas and contributions are valued.
• Gain hands-on experience in one of Kenya’s most popular eco-tourism destinations.

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How to Apply

We are excited to hear from individuals passionate about hospitality and tourism! To apply for any of the open positions at Camp Ndunda Falls, please send your CV and a brief cover letter outlining your qualifications to hr@campndunda.com.

Application Deadline: 20th September 2024

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Frequently Asked Questions (FAQs)

What is the location of Camp Ndunda Falls?

Camp Ndunda Falls is located in Embu, Kenya, a beautiful eco-tourism destination known for its breathtaking scenery and outdoor activities.

What are the working hours?

Working hours vary depending on the role. We offer flexible schedules for our employees, with the possibility of working during weekends and holidays.

Is prior experience necessary for all roles?

While prior experience is preferred, we encourage candidates with a passion for hospitality and a willingness to learn to apply. We provide on-the-job training and career development opportunities.

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Apply Today and Join Our Growing Team!

If you are ready to take your career in hospitality and tourism to the next level, we invite you to apply now and join the dynamic team at Camp Ndunda Falls. Whether you are a seasoned professional or just starting your career, this is the perfect opportunity to grow, learn, and thrive in an exciting and supportive work environment.

For inquiries, contact us at hr@campndunda.com. We look forward to hearing from you and possibly welcoming you to the Camp Ndunda Falls family!

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By applying to Camp Ndunda Falls, you are joining a company that values diversity, equality, and inclusivity. We are an equal opportunity employer, and we celebrate a diverse workforce that is dedicated to providing top-notch services to all our guests.

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