Call Center Trainee/Agent – Join SALIX’s Dynamic Team in Nairobi, Kenya

Call Center Trainee/Agent – Join SALIX’s Dynamic Team in Nairobi, Kenya

Company Overview

SALIX, founded in 1999, began as an imaging and content company and has since evolved into a global leader offering full-service litigation support, business process outsourcing, Forensic Collection, E-Discovery Processing, Cyber Security, and workflow automation. With our headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India, we’ve proudly served over 2,500 businesses, including local Fortune 500 companies and regional leaders.

At SALIX, we’re driven by a profound commitment to purposeful business. Our mission revolves around making data meaningful to help organizations and communities thrive. Our core values, including SERVICE, ACHIEVEMENT, LEADERSHIP, INTEGRITY, and EXPERTISE, guide us in creating a positive impact on the world.

Job Description

Are you ready to embark on a rewarding career journey?

The Call Center Trainee/Agent role at SALIX is your entry point to an exciting career in customer service. As a trainee, you’ll undergo comprehensive training and development to equip you with the skills needed to excel in this dynamic industry. After successfully meeting the training requirements, you will transition into a full-fledged Call Centre Agent. Here’s what you can expect in this role:

Manage Outbound Calls: Effectively handle a high volume of outbound calls in a timely and professional manner.

Communication Mastery: Follow predefined communication scripts when addressing various topics.

Continuous Learning: Actively participate in educational seminars to enhance your knowledge and performance.

Target Achievement: Work towards achieving personal and team qualitative and quantitative targets.

Information Research: Utilize available resources to research and retrieve required information.

Documentation: Maintain meticulous call logs and reports following standard operating procedures.

Trend Identification: Recognize, document, and alert the management team to emerging trends in customer calls.

Customer-Centric: Display an unwavering commitment to customer satisfaction and adaptability to various personality types.

Multitasking Pro: Demonstrate the ability to multitask, set priorities, and manage time effectively.

Tool Proficiency: Properly utilize software, databases, scripts, and tools.

Qualitative Excellence: Ensure personal/team targets are consistently met.

Flexibility: Be prepared to take on additional duties as assigned.

Qualifications

To thrive in this role, you should possess:

• 1 Year Experience: Ideally, you have 1 year of prior experience in a call center or customer service environment.
• Diploma or Degree: A diploma or degree in public relations or a related field.
• Administrative Know-How: Knowledge of administration and clerical processes.
• Customer Service Savvy: Familiarity with customer service principles and practices.
• Tech-Savviness: Knowledge of call center telephony and technology.
• CRM Familiarity: Comfort with CRM systems and practices.
• Language Proficiency: Strong verbal and written English language skills.
• Active Listener: Superior listening skills.
• Tech Skills: Proficiency in relevant computer applications.
• Resilience: Stress tolerance and resilience.
• Accuracy: A commitment to thoroughness and accuracy in task completion.
• Proactive Mindset: A willingness to think proactively and anticipate future needs.

Additional Information

SALIX is an equal opportunity employer. We celebrate and value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications are reviewed continuously, and only shortlisted candidates will be contacted