Call Center Agent (Customer Service & Sales) – Nairobi, Kenya

Call Center Agent (Customer Service & Sales) – Nairobi, Kenya

Job Summary

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Mwananchi Credit Limited is seeking an experienced Call Center Agent to join our dynamic team in Nairobi. In this role, you will play a key part in maintaining strong customer relationships, improving satisfaction ratings, and contributing to the success of our business. If you have a proven track record in a call center or customer service environment and are eager to take your career to the next level, we want to hear from you!

About Mwananchi Credit Limited

Mwananchi Credit Limited is a leading financial services provider in Kenya, committed to offering a range of tailored financial solutions to our diverse clientele. Our core mission is to empower individuals and businesses by providing accessible and reliable financial products. We are dedicated to maintaining the highest standards of customer service and operational excellence.

Key Responsibilities

• Maintain effective customer relations: Provide timely, efficient, and courteous service to all clients, ensuring high levels of customer satisfaction.
• Manage inbound and outbound calls: Handle a high volume of calls, both inbound and especially outbound, ensuring prompt and professional communication.
• Record customer interactions: Accurately document all customer interactions, including comments, inquiries, and concerns, using our CRM system.
• Prospecting and sales: Conduct effective telephone marketing, close business deals, and follow up with potential clients to secure new business opportunities.
• Team collaboration: Work closely with other team members to achieve sales targets and maintain a positive working environment.
• Provide feedback: Share customer feedback and suggestions with management to improve service delivery and customer experience.

Qualifications and Skills

• Educational Background: A Bachelor’s degree in Business Management, Communications, or a related field.
• Experience: Minimum of 2 years of proven experience in a call center or customer service and sales environment.
• Technical Proficiency: Strong computer literacy and proficiency in using CRM systems.
• Customer Service Skills: Excellent communication skills, with a focus on active listening, empathy, and problem-solving.
• Sales Skills: Ability to effectively market and sell products over the phone, with a proven track record of meeting or exceeding sales targets.
• Team Player: Positive attitude and the ability to work collaboratively within a team environment.
• Time Management: Strong organizational skills, with the ability to manage time and prioritize tasks effectively.

Why Join Mwananchi Credit Limited?

Mwananchi Credit Limited offers a dynamic and supportive work environment where your contributions will be valued and rewarded. As a Call Center Agent, you will have the opportunity to grow your career, work with a passionate team, and make a meaningful impact on our clients’ lives.

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Application Process

Interested candidates are encouraged to submit their applications and updated CVs to hr@mwananchicredit.com. Please ensure that your application clearly outlines your qualifications, experience, and why you are the ideal candidate for this role.

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