Business Development Manager – Diaspora Banking and Remittances

Job Opportunity at Co-operative Bank of Kenya

Application Deadline: September 1, 2023

Overview

Are you a proactive and results-oriented individual with a proven track record of surpassing sales targets and delivering exceptional customer experiences? Do you have a unique ability to provide quality, convenient, and personalized services to our Diaspora Customers? If so, your search ends here. Co-operative Bank of Kenya, also known as “The Kingdom Bank,” offers an exciting opportunity for you to grow your career in a dynamic environment.

Role Description

Position: Business Development Manager – Diaspora Banking and Remittances
Reporting to: Head – Diaspora Banking

As the Business Development Manager for Diaspora Banking and Remittances, your primary responsibility will be to drive the growth of the Diaspora Banking portfolio (Assets and Liabilities). You will play a crucial role in meeting the needs of our valued Diaspora customers and ensuring their satisfaction.

Key Responsibilities

1. Aggressive Customer Base Expansion

Spearhead the growth of the Diaspora client base.
Focus on retaining existing customers while increasing their product holdings.

2. Product Penetration and Utilization

Boost the penetration and utilization of all bank products among Diaspora customers.
Continuously review and innovate appropriate products for different Diaspora regions.

3. Customer-Centric Propositions

Develop customer-focused solutions, enhancing customer experience, and offering valuable products and services.
Collaborate with cross-functional teams to ensure exceptional sales and service performance.

4. Strategic Partnerships

Identify and establish key partnerships for local and international growth.
Support the formation of Groups and Saccos for Diaspora clients.

5. Effective Customer Engagement

Create impactful touch points for Diaspora clients, whether remotely or in person.
Build advisory relationships with Diaspora clients, providing high-quality guidance.

6. Innovative Market Analysis

Analyze global market trends to enhance products and services for Diaspora customers.
Drive continuous improvement of products and services offerings.

7. Agent Recruitment and Management

Lead the recruitment of agents in various Diaspora markets.
Coordinate agent training and monitor their performance.

8. Risk Management and Compliance

Handle Diaspora customer transactions while adhering to bank policies and guidelines.
Ensure operational risk and fraud prevention.

Skills and Qualifications

Bachelor’s degree with at least 3 years of sales experience.
Strong background in relationship management, customer service, credit analysis, and administration.
Experience in Retail, Corporate, Treasury, Mortgage products, digital marketing, and money transfer services.
Professional qualifications (KIB/ACIB/CPA/ACCA) are a plus.
MBA is advantageous.
Exceptional communication, planning, and organizational skills.
Collaborative team player with a focus on results and target achievement.
Demonstrated sales, networking, and influencing skills.
Sound understanding of operational risk and quality.

Application Process

If you possess the qualifications and qualities outlined above, we encourage you to apply today. Send your detailed Curriculum Vitae to jobs@co-opbank.co.ke, stating the job reference number BDMD/RBBD/2023 by September 1, 2023.

Expert Tips To Be A Successful Applicant

Highlight Your Achievements: Emphasize your accomplishments in exceeding sales targets and providing outstanding customer service.
Customize Your Application: Tailor your CV and cover letter to showcase your relevant experience and skills.
Showcase Collaboration: Highlight your ability to collaborate within teams and your focus on achieving goals collectively.
Demonstrate Innovation: Provide examples of how you’ve contributed to product innovation or process improvement.
Address Risk Awareness: Discuss your understanding of operational risk and how you ensure compliance.
Articulate Language Skills: Showcase your proficiency in English language, as clear communication is crucial for this role.

Join us at Co-operative Bank of Kenya and embark on a rewarding journey of growth and success. We value diversity and are an equal opportunity employer.