Location: Nairobi, KE – Remote OK
Employment Type: Contract
Job Function: Business Analyst
Job Level: Senior
Duration: 12 months; renewable
Posting Date: 13th Oct 2023
Industry: Consulting; Insurance; Other
Expected Start Date: ASAP – Immediate – 3 weeks from posting
Validity: To Be Confirmed (TBC)


GOODINFO is a leading Technology Services firm with a mission to ‘help our clients build digital products their customers love.’ We offer a wide range of services including ideation, CX, UX/UI, architecture, engineering, staffing, outsourcing support, and other technology-related solutions to high-performance organizations globally. Our goal is to ‘build and power digital products for more than 50% of global pedigree-tech-programs within the next 10 years, all while helping 1 million+ Africans secure technology and related jobs. Join us today and be part of our journey in delivering world-class digital products to users worldwide.

ROLE DESCRIPTION – Business Analyst

Are you a seasoned Business Analyst with a passion for technology and insurance? We’re looking for a talented individual to join our customer’s digital team. As a Business Analyst at GOODINFO, you’ll play a critical role in bridging the gap between business and technology within the insurance industry. Your key responsibilities include demonstrating a deep understanding of the insurance sector and development processes. Additionally, we expect you to be highly analytical with strong problem-solving and conflict resolution skills to identify, communicate, and resolve issues efficiently.


To be successful in this role, you need to have:

1. Professional Experience

  • Minimum of 4 years in the capacity of a Business Analyst, with a proven track record of working on small to large and complex projects.

2. Industry Knowledge

  • Minimum of 3 years working in the insurance or finance industry, with a solid working knowledge of insurance terminology and general policy workflows being highly preferred.

3. Business Requirement Documentation

  • Document business requirement specifications and user stories based on business requirements workshops and discussions.

4. Business Process Analysis

  • Document as-is and to-be business processes based on business discovery workshops.

5. Solution Development

  • Create a backlog of features and user stories that will form the basis for solution development.

6. Test Strategy

  • Design and implement an overall test strategy for projects.

7. Test Planning

  • Develop functional test plans for user stories and features under development.
  • Develop technical test plans for all solutions being developed.

8. Agile Collaboration

  • Participate in all agile ceremonies such as daily standup, backlog grooming, sprint planning, and sprint retrospectives.

9. Stakeholder Alignment

  • Review work done to ensure alignment with stakeholder requirements.

10. Team Collaboration

  • Work closely with multi-skilled and cross-functional teams including architects, developers, and business SME.

11. Documentation

  • Draft technical specifications to ensure clarity in project requirements.

12. Skills

  • Strong analytical capabilities as well as strong problem-solving skills.
  • Strong written and verbal communication skills, including technical writing skills.
  • Basic knowledge in generating process documentation.


  • Employment Type: Contract
  • Goodinfo is an Equal Opportunity Employer. All appointments will be made in line with GOODINFO’S Employment Equity Plan and Policies. We treat all applications confidentially and encourage applicants of all backgrounds to apply. Please write your application in English.


We appreciate your interest in the Business Analyst role at GOODINFO. Here are some expert tips to enhance your application:

  1. Highlight Relevant Experience: Emphasize your experience as a Business Analyst, especially if it relates to the insurance or finance industry. Provide specific examples of successful projects.
  2. Customize Your Application: Tailor your resume and cover letter to match the job description. Use keywords and phrases from the requirements listed above.
  3. Demonstrate Problem-Solving Skills: Share examples of how you’ve resolved complex issues in your previous roles. Showcase your ability to think critically.
  4. Strong Communication: Showcase your written and verbal communication skills in your application. This role requires effective communication with various teams.
  5. Agile Experience: If you have experience with agile methodologies, make sure to highlight it. Experience with daily standup meetings, backlog grooming, and sprint planning is a plus.
  6. Documentation Skills: If you’ve created technical documentation in the past, provide examples to demonstrate your proficiency.
  7. Industry Knowledge: Prove your familiarity with the insurance sector and any expertise you have in the field.
  8. Professionalism: Your application should reflect professionalism. Pay attention to detail and ensure it is error-free.
  9. Cover Letter: Include a well-written cover letter that explains why you’re the perfect fit for this role. Address how your skills and experience align with the job requirements.
  10. Follow-Up: After submitting your application, consider sending a follow-up email expressing your continued interest and enthusiasm for the role.

Frequently Asked Questions (FAQs)

  1. Is this a remote position?
    • Yes, this role allows for remote work.
  2. What is the duration of the contract?
    • The initial contract is for 12 months, with the possibility of renewal.
  3. What is the expected start date?
    • The expected start date is ASAP, within 3 weeks of posting.
  4. How do I apply for this position?
    • You can apply directly through the “Apply To Position” button or use your LinkedIn profile for a seamless application process.
  5. What should I include in my application?
    • Please submit your resume, a cover letter, and any relevant work samples that showcase your skills and experience.
  6. Is there room for career growth at GOODINFO?
    • Yes, GOODINFO is dedicated to helping employees advance in their careers and offers opportunities for professional development.
  7. Is there an equal opportunity policy at GOODINFO?
    • Yes, GOODINFO is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
  8. What’s the deadline for applications?
    • There is no specific deadline mentioned, but it’s advisable to apply as soon as possible.
  9. How will I be informed if I’m shortlisted for an interview?
    • Shortlisted candidates will receive communication within 3 weeks of their application. If you don’t hear back, please consider your application unsuccessful.
  10. Can I apply if I’m not in Nairobi, KE?
    • Yes, this is a remote position, so applicants from various locations are welcome.

Thank you for considering a career with GOODINFO. We look forward to reviewing your application and potentially welcoming you to our team. Good luck with your application!

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