Business Analyst Job at Safaricom Kenya: Bridging Business and IT

Full Time

Safaricom Kenya

Business Analyst Job at Safaricom Kenya: Bridging Business and IT

Job Description

Are you ready to bridge the gap between business requirements and technical solutions? Safaricom Kenya is seeking a talented Business Analyst to join our dynamic team. Reporting to the Delivery Manager, you’ll play a pivotal role in ensuring the successful delivery of IT projects by collaborating with cross-functional teams, analyzing data, and documenting business requirements. Join us in the heart of innovation at Safaricom House, Waiyaki Way, Westlands, Nairobi.


Key Responsibilities:

1. Process Evaluation and Optimization – Identify areas for improvement, anticipate requirements, and develop innovative solutions to enhance business processes.

2. Ongoing Process Reviews – Lead continuous reviews of business processes and develop strategies for optimization.

3. Stay Ahead of Trends – Keep up to date with the latest process and IT advancements to drive system automation and modernization.

4. Business Requirements Analysis – Define comprehensive business requirements and create efficient process flows.

5. Effective Communication – Communicate your insights and plans effectively with cross-functional teams and management.

6. Stakeholder Collaboration – Gather crucial information from stakeholder meetings and generate actionable reports.

7. Solution Alignment – Ensure that proposed solutions align with business needs and requirements.

8. User Acceptance Testing – Conduct thorough user acceptance testing to validate solutions.

9. Project Management – Manage projects, develop project plans, and monitor performance to achieve successful outcomes.

10. Prioritization – Prioritize initiatives based on business needs and requirements.

11. Stakeholder Liaison – Act as a liaison between stakeholders and users to facilitate communication.

12. Resource Management – Manage competing resources and priorities effectively.

13. Project Monitoring – Monitor project deliverables and ensure timely completion.

14. Process Documentation – Contribute to the design, documentation, and maintenance of system processes.



  • Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
  • Proven experience as an IT Business Analyst in the IT industry.
  • Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
  • Proficiency in business analysis tools and methodologies.
  • Knowledge of software development lifecycle (SDLC) processes.
  • Familiarity with project management principles and tools.
  • Certification in Business Analysis (e.g., CBAP, CCBA) is a plus.
  • Experience with Agile or Scrum methodologies is a plus.

How to Apply

If you are ready to embrace this exciting challenge and possess the qualifications and experience we’re looking for, we encourage you to update your candidate profile on our recruitment portal and then click on the “Apply Now” button. Don’t forget to attach your resume.

Apply Now

Job Info

  • Job Identification: 144
  • Posting Date: 09/20/2023, 08:30 AM
  • Apply Before: 09/27/2023, 08:29 AM
  • Degree Level: Bachelor’s Degree
  • Job Schedule: Full time
  • Location: Safaricom House, Waiyaki Way, Westlands, P.O Box 66827, 00800, KE

Expert Tips To Be A Successful Applicant

  • Tailor Your Resume: Customize your resume to highlight your relevant experience as an IT Business Analyst. Showcase your achievements and how they align with the job requirements.
  • Demonstrate Communication Skills: Provide specific examples of how you’ve effectively communicated complex technical concepts to both technical and non-technical stakeholders.
  • Show Problem-Solving Abilities: Share instances where you identified critical business issues, proposed solutions, and successfully implemented them.
  • Highlight Agile Experience: If you have experience with Agile or Scrum methodologies, emphasize it in your application and mention any certifications related to Agile.






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