Branch Manager (Mombasa, Kenya) – Kenya Institute of Management (KIM) | October 2024

Branch Manager (Mombasa, Kenya) – Kenya Institute of Management (KIM)

• Location: Mombasa, Kenya
• Position Type: Full-time, Permanent
• Job Category: Management
• Posted on: September 26, 2024
• Application Deadline: October 4, 2024

The Kenya Institute of Management (KIM) is recognized as a center for management and leadership excellence. We provide professional development programs to drive organizational growth and expand opportunities for professionals in Kenya. Our mission is to champion excellence, integrity, and competitiveness for both individuals and organizations. We are currently seeking a Branch Manager for our Mombasa branch, a role that requires a dynamic leader capable of driving financial success, ensuring high-quality service delivery, and maintaining operational efficiency.

Job Title: Branch Manager, Mombasa

Job Overview

The Branch Manager will lead and oversee the general administration and management of the Mombasa branch. The role involves developing and executing strategies to meet financial goals, driving marketing efforts, ensuring service excellence, and supervising staff to achieve branch targets. This position plays a vital role in promoting KIM’s professional services, including KIMSOM products, membership services, and business solutions.

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Key Responsibilities

• Leadership and Staff Management: Provide strategic direction and leadership to the branch team, ensuring the efficient delivery of KIM services. Manage staff to maintain high performance and accountability.
• Strategic Planning: Develop and implement a branch-specific strategic plan aligned with the Institute’s overall objectives. Regularly prepare and review the branch’s annual plan to support long-term goals.
• Product and Service Delivery: Drive the successful delivery of KIMSOM products, KIM Membership, and Business Solutions at the branch level.
• Quality Assurance: Ensure all branch operations adhere to approved policies, procedures, rules, and regulations to guarantee quality service delivery.
• Cost Management: Monitor and manage branch expenses to ensure cost-efficiency, without compromising the quality of services provided.
• Marketing and Recruitment: Lead marketing efforts through corporate visits, exhibitions, and school recruitment initiatives to increase membership and course enrollment.
• Reporting: Compile and present financial, academic, and administrative reports to inform management of branch performance and to highlight any challenges or areas for improvement.
• Executive Representation: Act as the branch’s representative in executive meetings, ensuring staff are updated on management decisions and branch targets.
• Staff Supervision and Work Allocation: Oversee staff activities, allocate tasks, and ensure efficient workflow to maintain branch productivity.
• Performance and Budget Management: Manage the branch’s annual budget, oversee revenue generation efforts, and approve necessary expenditures, such as petty cash disbursements.
• Student Recruitment: Lead recruitment efforts for all courses offered at the branch, aiming for high enrollment rates and student satisfaction.

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Key Performance Indicators (KPIs)

1. Revenue Generation: Achievement of branch revenue targets.
2. Student Enrollment: Number of students admitted into various programs.
3. Examination Performance: Student exam results and academic success rates.
4. Staff Retention: Levels of staff retention and employee satisfaction.
5. Student Feedback: Number of student complaints and compliments.
6. Service Quality: Adherence to service delivery standards.
7. Compliance: Ensuring all operations comply with KIM policies and local regulations.
8. Conversions: Number of inquiries converted to enrollments.
9. Student Retention: Retaining students and ensuring their progression through the academic programs.
10. Cost Efficiency: Ability to maintain operational costs within the allocated budget.

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Required Knowledge & Experience

To succeed in this role, candidates must demonstrate strong competencies in leadership, strategic planning, and operational management. Below are the specific competencies and qualifications required:

Competencies

• Technical Knowledge: Strong understanding of branch operations, project management, and research skills.
• People Management: Proven experience managing teams, including staff development and resource management.
• ERP Systems: Familiarity with Enterprise Resource Planning systems for tracking branch performance.
• Report Writing: Ability to compile and present detailed financial and administrative reports.
• Marketing Skills: Ability to effectively market the branch’s services to prospective students and corporate clients.
• Public Relations: Proficiency in building corporate relationships and representing KIM at various events.
• Basic Accounting Skills: Capable of budgeting and managing the branch’s financials.
• Human Resource Management: Sound knowledge of HR policies and practices.
• Computer Literacy: Proficient in the use of Microsoft Office and other relevant software.

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Qualifications

1. Master’s Degree in a relevant field from a recognized institution.
2. Eight (8) years of relevant work experience, with at least three (3) years in a managerial position.
3. Demonstrable experience in branch management, leadership, and service delivery.

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Key Skills for Success

• Leadership: Strong leadership capabilities to guide the team and drive the branch toward achieving its goals.
• Problem Solving: Ability to assess situations quickly and come up with effective solutions.
• Communication: Excellent interpersonal skills to communicate effectively with both staff and clients.
• Decision-Making: Capable of making sound decisions under pressure.
• Time Management: Strong organizational skills and the ability to prioritize tasks effectively.

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Application Process

Interested candidates should submit their application via the link below by October 4, 2024. Please note that late applications will not be considered, and only shortlisted candidates will be contacted for the next steps.

Apply Here: KIM Branch Manager (Mombasa) Application Link

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Equal Opportunity Employer

The Kenya Institute of Management (KIM) is an equal opportunity employer. We encourage applications from individuals of all backgrounds and do not charge any fees at any stage of the recruitment process.

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Why Join KIM?

At KIM, we are committed to fostering excellence, integrity, and professional growth. Joining our team means being part of a prestigious institute that provides innovative professional development solutions across Kenya. As the Branch Manager for our Mombasa branch, you will play a pivotal role in shaping the future of our programs, while also gaining the opportunity to grow both professionally and personally.

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Company Overview

The Kenya Institute of Management (KIM) has been at the forefront of professional development and leadership training for over 60 years. Our mission is to nurture competent, ethical, and competitive professionals in Kenya and beyond. Through our KIMSOM products, Membership programs, and Business Solutions, we empower individuals and organizations to achieve excellence and sustainable growth.

As we continue to expand, we are seeking driven professionals to join our dynamic team and help us achieve even greater success.