Assistant Food & Beverage Manager at Hyatt Place Nairobi

Assistant Food & Beverage Manager at Hyatt Place Nairobi

Connecting Hearts and Nourishing Souls

Hyatt Place Nairobi is where passion for hospitality meets purpose. We’re more than a hotel – we’re a haven for travelers seeking extraordinary experiences. If you believe in the power of making people feel at home, regardless of where they are in the world, then we invite you to embark on a journey with us. At Hyatt, we’re turning trips into journeys, encounters into experiences, and jobs into rewarding careers.

Join a dynamic team committed to making travel more human, connected, and sustainable. Here, your individuality is celebrated, and every role matters. We firmly believe that hospitality is not just a job; it’s a career for individuals who genuinely care, just like us. Are you ready to be part of our family?

Job Level: Entry Level Manager

Job Type: Full-time

Location: Hyatt Place Nairobi, Kenya – Nairobi

Req ID: NAI000173

About Us

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are on the lookout for an Assistant Food & Beverage Manager. In this pivotal role, you will ensure the smooth and efficient operation of the department. Your responsibilities will include:

1. Menu Planning and Development

• Dish selection, pricing, and aligning menus with the establishment’s concept and target audience.

2. Food Preparation and Presentation

• Overseeing food preparation and presentation, collaborating closely with kitchen staff to maintain quality standards.

3. Beverage Management

• Selecting and managing inventory of drinks, including creating cocktail menus and wine lists.

4. Cost Control

• Efficiently monitoring expenses and minimizing waste to optimize profitability.

5. Staff Recruitment and Training

• Ensuring that all personnel, from servers to kitchen staff, are well-prepared to deliver exceptional service.

6. Guest Service Excellence

• Ensuring that all employees deliver the brand promise and provide exceptional guest service.
• Observing employee-guest interactions and coaching employees in guest service skills as necessary.
• Handling all guest and internal customer complaints and inquiries courteously and efficiently, ensuring satisfactory resolution.

Qualifications

To excel in this role, you should possess:

• A Diploma or Bachelor’s Degree in Food Production, Hospitality, or a related field, or their equivalent.
• 5+ years of experience in a similar environment.
• A proven track record in a similar role.
• Strong analytical, interpersonal, and problem-solving skills.
• Excellent Microsoft Office application and PMS experience.
• Leadership skills to guide and mentor other team members.
• Ability to efficiently handle complaints with a solid customer service approach.
• The ability to remain positive and focused in a fast-paced environment.

Expert Tips To Be A Successful Applicant

1. Showcase Your Leadership Skills: Highlight experiences where you’ve demonstrated leadership in the food and beverage industry. Share instances where you’ve led teams to success.
2. Customer Service Stories: Narrate examples of times when you’ve gone above and beyond to provide exceptional guest service. Share stories that demonstrate your dedication to making guests feel at home.
3. Cost-Control Strategies: Describe your experience in managing costs and optimizing profitability. Provide specific examples of how you’ve achieved this in your previous roles.
4. Problem-Solving Prowess: Share stories of how you’ve tackled challenging situations in a fast-paced environment. Explain how your problem-solving skills have contributed to the success of your team.
5. Technical Proficiency: Discuss your proficiency with Microsoft Office applications and Property Management Systems (PMS). Highlight any certifications or achievements related to these tools.

We invite you to be a part of our passionate and caring team. If you’re ready to turn your career into a journey, click the “Apply Now” button and join us in creating unforgettable experiences for our guests.

Frequently Asked Questions (FAQs)

1. What is the work schedule for this role?

• This is a full-time position, and the work schedule may include weekends and holidays as per the demands of the role.

2. Are there opportunities for career growth at Hyatt Place Nairobi?

• Yes, Hyatt values career development. We offer training and growth opportunities for our team members.

3. What benefits are offered to employees in this role?

• We provide competitive compensation, healthcare benefits, and employee discounts, among other benefits.

4. Is prior experience in a managerial role required for this position?

• While prior managerial experience is preferred, a strong background in the food and beverage industry is the key requirement.

5. How can I apply for this position?

• To apply, please click the “Apply Now” button and follow the application instructions.

6. What is the interview process like at Hyatt Place Nairobi?

• The interview process typically includes multiple rounds, which may involve assessments, in-person interviews, and discussions with our team.

7. Is this position available for international applicants?

• We welcome applicants from various backgrounds. Please ensure you meet the necessary work authorization requirements for Kenya.

8. What is the company’s culture like at Hyatt Place Nairobi?

• Our culture is rooted in a passion for hospitality and making guests feel at home. We value diversity, inclusivity, and excellence in service.

9. Are there opportunities for skill development and training?

• Yes, we offer training programs to help our team members enhance their skills and advance in their careers.

10. What makes Hyatt Place Nairobi a unique place to work?

• Hyatt Place Nairobi offers a diverse and inclusive work environment with a strong focus on career development and employee well-being.

Join us at Hyatt Place Nairobi, where your career in food and beverage management can flourish. Apply now and become a part of our dedicated and caring team.