ASSISTANT CLAIMS ANALYST – GENERAL BUSINESS – CIC Group

ASSISTANT CLAIMS ANALYST – GENERAL BUSINESS

Full-Time Position in Nairobi

Posted on September 28, 2023

Closing Date: October 5, 2023

Purpose:

At CIC Group, we’re on a mission to ensure customer satisfaction through efficient and prompt claims settlement. Join us as an Assistant Claims Analyst and play a pivotal role in achieving this goal.

Primary Responsibilities:

1. Claims Registration and Analysis (E)

• Register and analyze intimated claims promptly.
• Advise clients on the required claims documents.

2. Service Provider Coordination (D)

• Appoint service providers when necessary.

3. Claims Assessment and Approval (E)

• Analyze adjuster/investigator claim reports.
• Recommend settlement, approval, or admission of claims.

4. Claims Processing (E)

• Process fully documented claims efficiently.
• Refer any suspicious claims to the supervisor for review.

5. Reinsurance and Recovery Initiatives (D)

• Initiate reinsurance and third-party recoveries through well-crafted demand letters.

6. Claims Management (E)

• Review claims reserves continuously, adapting to new developments.
• Close files promptly once all payments are made.

7. Service Provider Invoice Handling (E)

• Process all service provider invoices and payments according to our high standards.

8. Discharge Vouchers (E)

• Issue discharge vouchers for all fully documented claims.

9. Customer Support (A)

• Attend to customer queries and complaints promptly and professionally.

10. Risk Improvement (D)

• Communicate risk improvement measures to underwriters for appropriate action.

11. Claims Reporting (E)

• Prepare various claims analysis reports for clients and management.

Key Skills, Knowledge, Experience, and Behavioral Competencies:

Academic and Professional Requirements:

• Bachelor’s Degree in Business or a related field (E).
• Proficiency in MS Office and other office applications (E).
• Part qualification in a relevant professional field in IIK or ACII (D).

Experience Required:

• 2 years of relevant experience (E).

Behavioral Competencies:

Core Competencies (A):

1. Customer Focus.
2. Business Acumen.
3. Driving Innovation.
4. Driving Business Performance.
5. Negotiation and Influence.
6. Effective Communication.

Leadership Competency (A):

1. Planning and Organizing.
2. Accountability.
3. Quality Decision Making.
4. Building Partnerships.
5. Continuous Learning.
6. Emotional Intelligence.
7. Conflict Management.

Special Position Requirements:

(Optional section: Any travel, security, hazard, or related special conditions which apply to the position)

• The role holder may be required to travel to distant branches or wherever the Company has any interest.
• Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.

Expert Tips To Be A Successful Applicant:

1. Tailor Your Resume: Customize your resume to highlight relevant experience and skills, aligning them with the job requirements.
2. Showcase Communication Skills: Provide examples of how your effective communication has resolved complex situations in previous roles.
3. Demonstrate Customer Focus: Share stories of how you went above and beyond to satisfy customers’ needs, showcasing your commitment to our mission.
4. Highlight Technical Proficiency: Emphasize your proficiency in MS Office and any relevant software, providing tangible results achieved through these tools.
5. Share Problem-Solving Success: Describe a situation where you identified an issue in claims processing and the steps you took to address it.
6. Illustrate Adaptability: Share an experience where you had to adapt to changing circumstances in claims management.
7. Emphasize Continuous Learning: Discuss your commitment to continuous learning, such as any additional certifications or courses you’ve undertaken.

If you meet the academic, professional, and behavioral qualifications mentioned above and are ready to excel in this role, apply now through our website at https://cic.co.ke/career/. Clearly indicate the position you are applying for in your application.

The application deadline is 5th October 2023. Please note that only short-listed candidates will be contacted. If you do not hear from us by 6th November 2023, consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.

Please submit your application in the English language for consideration.