Applications Support Engineer (Entry Level) at KCB Group

Applications Support Engineer (Entry Level) at KCB Group

Are you ready to embark on an exciting journey in the world of Information Technology? Join us at KCB Group as an Applications Support Engineer and be part of a dynamic team that ensures the seamless operation of our software systems and appliances. This entry-level position offers you the chance to contribute your communication, analytical, and problem-solving skills to enhance the stability and efficiency of our core business processes. If you’re ready to make an impact, read on!

Key Responsibilities

1. Smooth IT Operations Collaborate with fellow IT experts to ensure the flawless operation of our software and systems, aligning them with our business objectives and processes.

2. Systems Maintenance Implement and strictly adhere to our systems maintenance policies and procedures, including change request mechanisms and update schedules, to guarantee optimal uptime and service availability.

3. Research and Recommendations Conduct in-depth research on software systems products to justify recommendations and support our purchasing efforts.

4. System Acquisition Play an active role in the system acquisition process, contributing your insights to ensure we make informed decisions.

5. Strategic Direction Propose and create system design models, specifications, diagrams, charts, and implementation roadmaps, offering valuable strategic direction to the business.

6. Disaster Recovery Perform system and process recovery and testing in line with our disaster recovery and business continuity strategies, ensuring our operations remain resilient.

7. Documentation Create and maintain comprehensive documentation related to system configuration, mapping, and processes, ensuring transparency and accessibility.

8. Best Practices Establish and uphold best practice policies and procedures for our business users, effectively managing service improvements that align with the organization’s needs.

The Ideal Candidate

To excel in this role, the ideal candidate should possess:

• A Bachelor’s degree in Information Technology or a related field from a recognized university.
• At least one professional certification from the following list: MCSE, MCITP, MCP, LINUX, or UNIX.
• 2 years of experience in handling various computer platforms and operating systems.
• 2 years of experience in managing a variety of computer database management systems.
• 2 years of experience in application software installation and support.
• Knowledge of basic budgeting, contracting, purchasing practices, policies, and procedures.

Join Our Team!

This role is both challenging and rewarding, and we offer a competitive remuneration package to our successful candidate. If you believe you have what it takes to meet the criteria outlined above, we encourage you to apply through our Recruitment portal by submitting your detailed CV. Please ensure your application reaches us by Friday, 29th September 2023.

We welcome applications from qualified candidates with disabilities, and please note that only short-listed candidates will be contacted. Kindly submit your application in the English language.

Expert Tips To Be A Successful Applicant

1. Tailor Your CV: Customize your CV to highlight your relevant experience, certifications, and skills. Showcase how they align with the job requirements, making it easier for recruiters to see your fit for the role.
2. Provide Specific Examples: When discussing your experience, use specific examples that demonstrate your contributions and achievements. For instance, highlight a project where your expertise in system recovery made a significant impact.
3. Show Your Cultural Fit: Research KCB Group’s values and culture, and tailor your application to demonstrate how you align with them. This shows you’re not just a qualified candidate but also a good fit for our team.
4. Highlight Continuous Learning: In the IT field, continuous learning is crucial. Mention any ongoing certifications or courses you’re pursuing to showcase your commitment to staying up-to-date with industry trends.
5. Demonstrate Problem-Solving Skills: Share a scenario where you encountered a challenging technical issue and how you successfully resolved it. This showcases your problem-solving abilities, a key skill for this role.
6. Quantify Your Impact: Where possible, use numbers to quantify your achievements. For instance, mention how your system maintenance efforts led to a specific percentage increase in uptime.

By following these expert tips, you can increase your chances of standing out as a top candidate for the Applications Support Engineer position at KCB Group. Good luck with your application!