Full Time
  • Full Time
  • Nakuru

Valley Hospital


Valley Hospital – Join Our Team

Job Title: Admission and Discharge Officer


  1. Education: Bachelor’s degree in a Business-related course.
  2. Experience: Minimum of two years in a healthcare setting, specializing in admissions, discharge planning, or patient services.
  3. Communication Skills: Excellent verbal and written communication skills essential for interactions with patients, families, healthcare providers, and insurers.
  4. Organizational Skills: Ability to multitask, prioritize, and meet deadlines with meticulous attention to detail and accuracy in documentation.
  5. Interpersonal Skills: Strong relationship-building and conflict resolution abilities for fostering positive connections with patients and families.
  6. Computer Skills: Proficiency in computer software and ERP systems for efficient data management, record-keeping, and communication.

Valley Hospital is seeking a dynamic and dedicated Admission and Discharge Officer to join our team. As an essential member of our healthcare community, you will play a pivotal role in ensuring seamless transitions for our patients, from admission to discharge.

Key Responsibilities:

  • Manage patient admissions, ensuring accurate and timely processing of paperwork and documentation.
  • Collaborate with healthcare providers and insurers to facilitate smooth admission procedures and ensure compliance with regulatory requirements.
  • Conduct comprehensive assessments to determine discharge needs and develop discharge plans tailored to individual patient requirements.
  • Coordinate with interdisciplinary teams to implement discharge plans and ensure continuity of care for patients transitioning from hospital to home or other care settings.
  • Provide support and guidance to patients and their families throughout the admission and discharge processes, addressing concerns and facilitating smooth transitions.
  • Maintain accurate records of admissions, discharges, and related documentation in accordance with hospital policies and regulatory guidelines.
  • Participate in quality improvement initiatives to enhance the efficiency and effectiveness of admission and discharge processes.

Why Join Valley Hospital?

  • Competitive salary and benefits package, including medical insurance and retirement savings plan.
  • Opportunities for professional development and career advancement in a dynamic healthcare environment.
  • A supportive and collaborative work culture that values diversity, inclusivity, and innovation.
  • State-of-the-art facilities and resources to support the delivery of high-quality patient care.
  • Commitment to employee well-being, with wellness programs and resources to promote work-life balance.

How to Apply:

To apply for the position of Admission and Discharge Officer, please submit a cover letter and current CV to with “Admission and Discharge Officer” as the subject line. The deadline for applications is 30th April 2024.







Dear Hiring Manager,

I am writing to express my interest in the Admission and Discharge Officer position at Valley Hospital, as advertised. With a Bachelor’s degree in Business Administration and over two years of experience in healthcare administration, I am confident in my ability to contribute effectively to your team.

During my tenure at [Previous Hospital], I gained valuable experience in admissions and discharge planning, working closely with patients, families, and healthcare providers to ensure optimal care coordination. My strong communication skills, attention to detail, and ability to multitask have enabled me to thrive in fast-paced healthcare environments, delivering exceptional service to patients and supporting positive outcomes.

I am particularly drawn to Valley Hospital’s commitment to providing high-quality patient care and fostering a supportive work culture. I am eager to leverage my skills and experience to contribute to your team’s success and make a meaningful difference in the lives of patients and their families.

Thank you for considering my application. I look forward to the opportunity to discuss how my qualifications align with the needs of Valley Hospital further. Please find attached my CV for your review.


[Your Name]


  1. Tailor your application: Customize your cover letter and CV to highlight relevant experience and skills related to admission and discharge processes in healthcare settings.
  2. Showcase your communication skills: Emphasize your ability to effectively communicate with patients, families, and healthcare professionals, both verbally and in writing.
  3. Highlight your organizational abilities: Provide examples of how you manage multiple tasks, prioritize workload, and ensure accuracy in documentation.
  4. Demonstrate interpersonal skills: Describe instances where you successfully built relationships with patients and resolved conflicts to enhance the patient experience.
  5. Showcase your computer proficiency: Highlight your proficiency in using computer software and ERP systems for data management and communication.
  6. Provide concrete examples: Use specific examples from your previous experience to demonstrate your capabilities and achievements in admissions and discharge planning.
  7. Research the company: Familiarize yourself with Valley Hospital’s mission, values, and culture to align your application with their organizational goals.
  8. Prepare for interviews: Anticipate questions related to admissions, discharge planning, patient communication, and conflict resolution, and practice your responses.
  9. Follow application instructions: Ensure that you submit all required documents, such as a cover letter and CV, and adhere to the application deadline provided.
  10. Stay positive and persistent: Stay motivated throughout the application process, and follow up on your application if you haven’t heard back within a reasonable timeframe.

Possible Admission and Discharge Officer Interview Questions With Answers:

  1. Question: Can you describe your experience in managing patient admissions and discharge processes? Answer: During my previous role at [Previous Hospital], I was responsible for coordinating patient admissions, ensuring accurate documentation, and facilitating smooth transitions during discharge. I developed comprehensive discharge plans tailored to individual patient needs, collaborating closely with interdisciplinary teams to ensure continuity of care.
  2. Question: How do you prioritize tasks and manage deadlines in a fast-paced healthcare environment? Answer: I prioritize tasks based on urgency and importance, utilizing time management techniques such as to-do lists and setting deadlines. I also maintain open communication with team members to coordinate workflow and address any potential challenges.
  3. Question: Can you provide an example of a time when you successfully resolved a conflict with a patient or family member? Answer: In a recent instance, a family member expressed frustration with the discharge process due to concerns about post-discharge care. I actively listened to their concerns, empathized with their situation, and worked collaboratively with the healthcare team to address their needs and provide reassurance, ultimately resolving the conflict and ensuring a positive outcome.
  4. Question: How do you ensure accuracy in documentation and compliance with regulatory requirements? Answer: I pay meticulous attention to detail when documenting patient information, ensuring accuracy and completeness. I stay informed about relevant regulations and guidelines, regularly reviewing policies and procedures to maintain compliance.
  5. Question: How do you approach collaborating with healthcare providers and insurers to facilitate admissions and discharge processes? Answer: I prioritize open communication and collaboration with healthcare providers and insurers to ensure seamless transitions for patients. I establish clear channels of communication, share relevant information promptly, and advocate for patients’ needs while respecting the constraints of insurance coverage and regulatory requirements.

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Best wishes on your job search, and we look forward to potentially welcoming you to our team at Valley Hospital. Remember, we are committed to attracting and retaining the best employees from all backgrounds without charging any application or recruitment fees, refundable or not.


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