Administration Intern (Hotel Industry) – South Coast, Kenya | Msambweni Beach House

Administration Intern (Hotel Industry) – South Coast, Kenya

Job Summary

We are seeking a motivated and detail-oriented Administration Intern to join our team in a dynamic hotel located on the South Coast of Kenya. This internship offers an excellent opportunity for individuals with a Diploma or Bachelor’s degree in Business Administration or its equivalent to gain practical experience in the hospitality industry. As an Administration Intern, you will be an integral part of our operations, supporting various administrative tasks and ensuring the smooth running of daily activities.

Company Overview

Our hotel, nestled along the beautiful South Coast, is committed to providing exceptional service and a memorable experience for our guests. We believe in fostering a collaborative and professional work environment where every team member contributes to our success. This internship is designed to provide you with hands-on experience in hotel administration, giving you the tools and knowledge needed to excel in the hospitality sector.

Key Responsibilities

As an Administration Intern, you will be responsible for:

1. Administrative Support

• Assisting in day-to-day administrative tasks such as filing, data entry, and maintaining records.
• Managing correspondence and responding to guest inquiries promptly.
• Supporting the management team with scheduling and organizing meetings.

2. Front Office Operations

• Assisting with check-ins and check-outs to ensure a seamless guest experience.
• Handling guest complaints and resolving issues in a professional manner.
• Maintaining a clean and organized reception area.

3. Coordination and Communication

• Liaising with various departments, including housekeeping, food and beverage, and maintenance, to ensure smooth operations.
• Facilitating communication between the management and staff to relay important information effectively.
• Assisting in coordinating events and meetings within the hotel.

4. Financial Administration

• Assisting with basic bookkeeping tasks, including preparing invoices and processing payments.
• Monitoring inventory levels and ordering supplies as needed.
• Supporting the finance department with daily cash handling and reconciliation.

5. Human Resources Support

• Assisting with the onboarding process for new employees, including preparing necessary documentation.
• Maintaining employee records and ensuring compliance with company policies.
• Supporting HR in organizing training sessions and workshops for staff development.

6. Customer Service

• Providing excellent customer service by addressing guest inquiries and providing information about hotel services and amenities.
• Ensuring that all guest requests are handled promptly and efficiently.
• Assisting in the preparation of guest feedback reports to improve service delivery.

7. Project Management

• Participating in special projects as assigned by the management team.
• Contributing to the development and implementation of new administrative procedures.
• Assisting in the preparation of reports and presentations for management meetings.

Qualifications and Skills

To be successful in this role, you should possess the following qualifications and skills:

Educational Requirements

• Diploma or Bachelor’s degree in Business Administration or a related field.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of financial principles and bookkeeping.
• Familiarity with hotel management software is an added advantage.

Soft Skills

• Excellent communication skills, both written and verbal.
• Strong organizational skills with attention to detail.
• Ability to work effectively in a team-oriented environment.
• Strong problem-solving skills and ability to handle challenging situations.
• High level of integrity and ability to maintain confidentiality.

Opportunities for Growth

This internship provides a unique opportunity to gain hands-on experience in a professional hotel environment. Successful interns may be considered for full-time positions based on performance and the availability of roles. This is a chance to grow your career in the hospitality industry, with potential opportunities for advancement into administrative and management roles within the company.

Application Process

If you are a motivated and enthusiastic individual looking to jumpstart your career in hotel administration, we encourage you to apply for this exciting opportunity. Please send your application and CV to recruitment@mbh.co.ke.

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By joining our team as an Administration Intern, you will gain valuable experience and develop the skills necessary for a successful career in the hospitality industry. We are committed to providing a supportive learning environment where you can thrive and make a meaningful contribution to our operations.

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The Kenyan Job Finder is committed to fostering diversity and inclusion in the workplace. We are an equal-opportunity employer and welcome applications from all qualified individuals. No application or recruitment fees are required.